1665 Medical Receptionist Jobs

Medical Receptionist Join the REMARKABLE team at SwedishAmerican! As a division of UW Health, we offer patients local access to many world-class specialists right here in Rockford, Illinois and surrounding communities. We are seeking a Medical Receptionist to: Join our world-class team of doctors, nurses and other health care professionals in providing everything from preventive health care to highly specialized programs. Provide quality care in a compassionate patient- and family- centered environment. Schedule appointments, take messages and maintain patient demographic and financial aspects as required. Greet and direct department patients and visitors and provide assistance as necessary. Contribute to the efficient operation of the department by answering phones and providing a variety of clerical support. Experience/Skills: Previous receptionist or word processing experience preferred. Excellent verbal, written, organizational and critical decision making skills required. Must be able to read, write legibly and communicate effectively in English. Ability to handle multiple tasks simultaneously. Good interpersonal skills and ability to all levels of staff. Ability to sort and file alphabetically or numerically. Ability to operate a variety of general office equipment and use of a computer. Successful completion of annual job specific competencies and skill verification tools required. Pay: SwedishAmerican offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay. SwedishAmerican serving northern Illinois and southern Wisconsin communities--also a Magnet ®-designated facility-- is dedicated to delivering high quality healthcare and strategies to keep our patients and their families well. In fact, quality drives all that we do. In recent years, our commitment to quality and excellence has resulted in more national awards , for quality and preference than any other health system in northern Illinois. Learn more about our benefits at SAH Explore SAH medical centers and clinic locations SwedishAmerican, A division of UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

  POSITION DESCRIPTION:   Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff.   Greets, instructs and assists customers in obtaining needed services within the office and IHA.   Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services. Provides training and support for new staff and may assist with complex and unusual questions.     ESSENTIAL JOB FUNCTIONS: 1.        Serves in the capacity of a lead receptionist, providing guidance, training and support for newly hired staff; also provides assistance and support for complex or unique transactions. Sets a positive example for others to follow and is able to give feedback to staff in a positive manner. Serves as a go-to person when supervisor is not available. 2.        May assist with completing/compiling reception staff schedules. 3.        May oversee that daily payment and charge posting balancing is completed and correct. 4.        Assists with maintaining daily efficient workflow in the reception area. Trouble-shoots workflow issues for resolution. 5.        Brings reception staff issues and errors made, along with remedy suggestions, to the Practice Manager or Medical Reception Supervisor/Office Coordinator for approval and direction to speak to reception staff regarding resolution process and expectations. Provides remedial training. 6.        Serves as main go-to person for providers that have issues with scheduling, medical records, etc. 7.       Greets all individuals arriving at the office courteously and ensures that their needs are met. 8.       Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient's arrival. 9.       Accurately completes patient forms, collects payment, and ensures that charges are posted to the billing system. 10.     Retrieves and files EMR/paper charts and miscellaneous reports. 11.     Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner. 12.     Schedules and confirms appointments based on office protocols. 13.     Supports other offices, attends required meetings and training, and participates in committees as requested. 14.     Performs other duties as assigned.     ORGANIZATIONAL EXPECTATIONS: 1.      Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement 2.      Must be able to work effectively as a member of the reception team. 3.      Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers. 4.      Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook. 5.       Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems 6.       Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines 7.       Serves as a role model, by d emonstrating exceptional ability and willingness to take on new and additional responsibilities.   Embraces new ideas and respects cultural differences. 8.       Uses resources efficiently. 9.       Monitors, organizes and keeps work area and waiting room neat. 10.     If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.     MEASURED BY: Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.     ESSENTIAL QUALIFICATIONS: EDUCATION:   High School Diploma or GED; course work in insurance/billing, medical practice education or seminars are all preferred. CREDENTIALS/LICENSURE:   None MINIMUM EXPERIENCE:   1-2 years of experience in a medical or physician office     POSITION REQUIREMENTS (ABILITIES & SKILLS): 1.      Ability to effectively support new and existing staff with complex or unusual transactions through application of experience and knowledge; previous experience training new staff preferred. 2.       Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette. 3.      Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities. 4.      Service-oriented; responsive to customer needs and courteous in approach. 5.      High level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, NextGen, Microsoft Word /Excel/Outlook, intranet and computer navigation.   6.      Ability to compute mathematical calculations. 7.      Sufficient knowledge of medical terminology to perform responsibilities.   8.      Ability to work collaboratively in a team-oriented environment; professional and friendly demeanor. 9.      Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers. 10.    Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations. 11.    Good organizational and time management skills to effectively juggle multiple priorities and time constraints. 12.    Ability to exercise sound judgment and problem-solving and decision-making skills as required by position. 13.    Ability to handle patient and organizational information in a confidential manner. 14.    Ability to travel to other office/practice sites and meeting and training locations. 15.    Successful completion of IHA competency-based program within introductory and training period.       MINIMUM PHYSICAL EXPECTATIONS:   1.       Physical activity that often requires keyboarding, filing and phone work. 2.       Physical activity that often requires extensive time working on a computer. 3.       Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.         4.       Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs. 5.      Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.   6.       Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. 7.       Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.     MINIMUM ENVIRONMENTAL EXPECTATIONS : This job operates in a typical office environment with some exposure to contagious diseases/viruses.   It requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.  

  Cambridge Health Alliance has an in-house temporary agency and we are looking to grow our pool of Practice Medical Receptionists (PMR).  We have assignments located across the organization in Cambridge, Somerville, Everett, Malden and Revere.  Practice Medical Receptionist work in our clinics and call centers. PMRs act as the link between the health care provider, the patient, other departments, outside agencies and consulting providers. This position may require working some evenings, weekends and occasional holidays. Administrative responsibilities will include but are not limited to:  Handling all calls appropriately and courteously. Registering patients and scheduling appointments via Epic. Verifying insurance eligibility using PASSPORT. Maintain and support both paper and electronic medical records. Collecting, processing, and reconciling co-pays to be deposited. Provide financial support by processing charges, reconciling daily receipts as well as identifying and correcting errors in billing. Assist providers with electronic and paper correspondence; sorting and prioritizing incoming and outgoing mail for each provider.  Other duties as assigned. Requirements:  High School Diploma or GED is required. Minimum of one year experience working in a medical setting required. Bi-lingual skills such as Spanish, Portuguese or Haitian Creole preferred. Ability to work independently. Must possess excellent customer service skills, computer skills and attention to detail. [cha111813]    

We are seeking a Medical Receptionist for our Laboratory & Imaging services at our busy primary care clinic in Wausau.  Hours:   56 hours every two weeks.  Monday through Friday between the hours of 6:30 am and 5:00pm.  This will also include a weekend rotation.    Responsibilities will include: Greet patients and visitors upon arrival in a courteous manner.  Registers patients, verifies and updates necessary information,.  Schedules/re-schedules procedures/visits following established protocols that promote physician and patient satisfaction, as well as schedule efficiencies. Schedules patient return appointments, as needed. Screens visitors, responds to routine requests for information/service, and directs visitors to appropriate staff members. Receives and records patients' payments, issues receipts and forwards payment to according to established payments. Opens daily mail received and distributes to appropriate personnel. Provides healthcare authorization for release of information forms and assist if necessary. Pages staff and makes clinic announcements as requested. Operates a multi-line switchboard to include opening and closing the switchboard according to established procedure. Performs clerical functions and provides back-up clerical support to other departments, as required. Works at the highest level, utilizing a team-based approach, to ensure that patients have the full attention of a dedicated team of health care providers who work together to manage their care, while supporting diversity and cultural factors. Requirements: Knowledge of office procedures normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience. One year of business office, customer service or healthcare experience preferred. Computer experience and basic computer keyboarding skills required.  Knowledge of medical terminology desirable. Ability to work collaboratively and effectively with patients, employees, and the public.  Offers ideas and suggestions. Ability to work independently, with minimal supervision, under pressure, with time constraints.

In addition to performing the responsibilities of a Medical Receptionist, the Lead Medical Receptionist assists the Practice Manager in leadership and the effective day-to-day operation of the office, to include direction and coordination of daily work assignments, ensuring adequate staffing, scheduling, assists in the processing of payroll; interview process; mentoring and development of staff by providing recommendations and feedback. Assists the Practice Manager in all areas of running/monitoring front office, including oversight of all providers scheduling templates for accuracy and completeness. High School Diploma or equivalent. College degree preferred. 3-5 years of Urology experience required. Basic Windows XP and proficient Microsoft Office required. Strong verbal/written communication and leadership skills required. Proven ability to multi-task and delegate effectively to others. Requires travel to other South County Medical Group practices as needed.

  POSITION DESCRIPTION:   Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff.   Greets, instructs and assists customers in obtaining needed services within the office and IHA.   Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.       ESSENTIAL JOB FUNCTIONS: 1.        Greets all individuals arriving at the office courteously and ensures that their needs are met. 2.        Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient's arrival. 3.        Accurately completes patient forms, collects payment, and ensures that charges are posted to the billing system. 4.        Retrieves and files EMR/paper charts and miscellaneous reports. 5.        Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner. 6.        Schedules and confirms appointments based on office protocols. 7.        May oversee that daily payment and charge posting balancing is completed and correct. 8.        May support overdue report management and patient outreach. 9.        Supports other offices, attends meetings and training as assigned. 10.     Performs other duties as assigned.   ORGANIZATIONAL EXPECTATIONS: 1.        Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement 2.        Must be able to work effectively as a member of the reception team. 3.        Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers. 4.        Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook. 5.        Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems 6.        Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines 7.        Serves as a role model, by d emonstrating exceptional ability and willingness to take on new and additional responsibilities.   Embraces new ideas and respects cultural differences. 8.        Uses resources efficiently. 9.        Monitors, organizes and keeps work area and waiting room neat. 10.     If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.   MEASURED BY: Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.   ESSENTIAL QUALIFICATIONS: EDUCATION:   High School Diploma or GED; course work in insurance/billing, medical practice education or seminars are all preferred. CREDENTIALS/LICENSURE:   None MINIMUM EXPERIENCE:   1-2 years of experience in a medical or physician office or customer service environment preferred.     POSITION REQUIREMENTS (ABILITIES & SKILLS): 1.        Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette. 2.        Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities. 3.        Service-oriented; responsive to customer needs and courteous in approach. 4.        Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.   5.        Ability to compute mathematical calculations. 6.        Knowledge of medical terminology to perform position responsibilities. 7.        Ability to work collaboratively in a team-oriented environment; professional and friendly demeanor. 8.        Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers. 9.        Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations. 10.     Good organizational and time management skills to effectively juggle multiple priorities and time constraints. 11.     Ability to exercise sound judgment and problem-solving skills. 12.     Ability to handle patient and organizational information in a confidential manner. 13.     Ability to travel to other office/practice sites and meeting and training locations. 14.     Successful completion of IHA competency-based program within introductory and training period.       MINIMUM PHYSICAL EXPECTATIONS:   1.        Physical activity that often requires keyboarding, filing and phone work. 2.        Physical activity that often requires extensive time working on a computer. 3.        Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.         4.        Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs. 5.        Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.   6.        Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. 7.        Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.   MINIMUM ENVIRONMENTAL EXPECTATIONS : This job operates in a typical office environment with some exposure to contagious diseases/viruses.   It requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.

The Medical Receptionist is responsible for performing front office functions relating to the in-take and check out of patients in the clinic setting. This job requires a high level of flexibility and excellent communication skills as well as the ability to adapt to changes as they occur in both staffing levels as well as patient volumes. QUALIFICATIONS:   Medical Receptionist I: High School graduate or equivalent.    Understanding of diversified insurance plans.   Exhibit good interpersonal and communication skills.   Maturity to withstand pressure that may arise in relation to the public and physician.   Medical Receptionist II: High school graduate or equivalent. At least two years' experience in a medical office. Understanding of diversified insurance plans. Knowledge of coding and medical terminology. Exhibit good interpersonal and communication skills. Maturity to withstand pressure that may arise in relation to the public and physician.   CPR as required by department.

Affiliated with Southern New Hampshire Medical Center, Foundation Medical Partners is the second largest multi-specialty group in New Hampshire and serves the greater Nashua community.   We encourage the professional and personal development of our employees and are proud of the workplace culture we have developed. We invite you to join our incredible team!   At Southern New Hampshire Health, we believe in the little moments and the power of small gestures. It is our desire to make every patient, family or visitor interaction meaningful. You'll see some of these wonderful moments in our new video "We believe in the little moments..." Check it out below.                           snhcareers.org/we-believe-in-the-little-moments   Summary:     Responsible for greeting patients, checking in and checking out patients, answering phones, scheduling patient appointments, scheduling tests and procedures, entering referrals, filing and other duties as assigned. Qualifications:  ·          High school diploma or equivalent. ·          Knowledge of reception tasks, clinic policies, procedures and paperwork. ·          Strong written and verbal communication skills required. ·          Minimum one year experience in a customer service position preferred. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.      

Performs clerical, receptionist, secretarial and communication services for the Practice. Schedules and greets patients, obtaining proper documentation at check in; collects co-payments and ensures proper authorizations are obtained for all care provided in support of the revenue process. May file medical documentation.

Purpose of Job Communicates to all patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and any other concerns that may be addressed. Greets and registers all patients upon their arrival to the clinic. Job Requirements Education High School Diploma or General Educational Development (G.E.D.) required. Experience 6 months previous customer services experience preferred. License/Certifications Skills/Knowledge/Abilities Strong verbal communication skills for positive interaction with staff and customers in person and over the phone. Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications. Ability to follow written and verbal instructions. Ability to work in a diverse healthcare environment with diverse customer expectations. Ability to work as a team. Ability to keep patient information confidential. Ability to read, write, and comprehend various written reports and documents. Ability to manage multiple tasks simultaneously and efficiently. Physical Requirements Weight Demands Medium Light Work - Exerting up to 35 pounds of force. Physical Activity Not necessary for the position (0%): Climbing Crawling Kneeling Occasionally Performed (1%33%): Balancing Crouching Distinguish colors Lifting Pulling/Pushing Standing Stooping/bending Twisting Walking Frequently Performed (34%-66%): Carrying Fingering/Touching Grasping Keyboarding/typing Reaching Repetitive Motions Sitting Speaking/Talking Constantly Performed (67%-100): Hearing Seeing/visual Job Hazards Not Related: Chemical agents (Toxic, Corrosive, Flammable, Latex) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinaryoffice environment) Equipment/Machinery/Tools Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as Xray,Cat Scan, Gamma Knife, etc) Radiation NonIonizing(Ultraviolet, visible light, infrared and microwaves that causes injuries totissue or thermal or photochemical means) Mechanical moving parts/vibrations Rare (1%-33%) Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF) Note: Safety Officer can assist with identification of job hazards Essential Job Functions Essential Functions I Registers patients for appointments by collecting and verifying patient demographics, insurance information,and other essential information to ensure accurate information is maintained for each patient. Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner. Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, andhandle other patient matters to ensure excellent customer service is provided within a timely manner andaccording to policies and procedures. Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care. Handles insurance inquires by answering questions, assisting with referrals, and completing appropriatepaperwork to ensure exam charges are submitted to insurance within a timely manner. Processes and distributes written communication and documents (forms, letters, mail) accurately. Provides appropriate care specific to the age of the patient to ensure understanding and comfort level oftreatment as outlined in the “Population Specific Criteria.†Essential Functions II Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management. Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures. Other duties as assigned.

  Job Summary: Assist with checking in/checking out patients, working within an electronic medical record; supporting an extremely busy cardiology medical group office with 20 physicians and 13 mid-level providers.     Brief list of duties to include but not limited to:   Processing correspondence to referring physicians and patients Cross covering other positions as needed Documenting information in Patient's chart   Processing documents  Patient Check in and out   Education/Experience Requirements:     1-2 years experience with personal computers and frontline customer service Keyboarding 35 wpm Knowledge of computers    Education/Experience Preferred:   Graduate/equivalent of a 2-year program in a medical science field or equivalent ICD-9 and CPT coding experience a plus 2 years medical office experience Knowledge of insurance referrals Knowledge of Microsoft Office software   Medical terminology    Other skills required: Self-directed Ability to handle multiple priorities successfully Pleasant and friendly manner Neat appearance   Physical Requirements:   Sitting, standing, reaching, bending, walking and stretching, ability to keyboard for extended periods of time.   Working Environment:   Busy, often times stressful, ambulatory facility providing direct patient care, considerable amount of direct patient/customer contact.    

Primary Purpose: To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner, in accordance with Cass Regional Medical Center's Mission and Values statements.                                                 Formal Policy-Setting Responsibilities: No formal responsibility. The policies associated with the job's purpose and essential responsibilities are set by others.                                           Routine Decision Making: Decides appropriate scheduling; verifies complete patient information; decides appropriate specialist to use according to insurance plan; verifies appropriate coding and correlation of charges.                                                 Formal Supervisory Responsibility: No formal supervisory responsibility.                                              Required Knowledge: Insurance contracts, basic patient triage CPT and ICD-9 coding and correlation; basic computer functions.                                             Required Skills and Ability: Basic computer skills; basic accounting skills; time management skills; effective and interpersonal   communication skills; ability to use basic billing procedures.   Ability to multi task and prioritize utilizing professional communication and skills.   Unusual Working Conditions: None.                                       Education and Certification/ Registration Required for the Position: High school education. Medical terminology preferred.

Responsibilities: ·          Accurately schedules, preregisters/registers, checks in and checks out patients for a Lakeland Health physician practice. ·          Responsible for gathering all necessary demographic and insurance information, verifies, confirms insurance benefits and may assist with precertification requirements needed to allow Lakeland Health to provide prompt, courteous service and to be reimbursed appropriately for patient visits and services.   Requirements: ·          High school graduate or GED required. Additional college, business or computer courses preferred. ·          Current American Heart Association Basic Cardiac Life Support required. ·          One to two years of customer service experience is preferred. ·          Prefer previous experience in a physician office setting as a receptionist. ·          Some experience working in a healthcare setting required. ·          Must have experience using computers and telephone systems in a work setting. ·          Must demonstrate consistent positive customer service skills, such as smiling and using a customer friendly tone of voice with customer. ·          Must have good interpersonal skills sufficient to communicate effectively with physicians, nursing personnel, others within Lakeland HealthCare, patients, and a diverse group of persons outside of the facility seeking information. ·          Must demonstrate the ability to treat others with compassion and respect. ·          Must be able to exercise independent judgment and take initiative in order to resolve issues on a timely basis. ·          Must be flexible and adapt easily to constant changes. Bilingual communication preferred. ·          Ability to work extended hours beyond normal work schedule to include, but not limited to, evenings, weekends, extended shifts and/or extra shifts, sometimes on short notice.

High school diploma or equivalent;college degree in healthcare administration or equivalent experience, preferred. Knowledge of medical terminology and outpatient third party reimbursement, preferred. experience in computer operations. Background in medical office environment, preferred. Excellent communication and organizational skills required. Provide administrative coordination for Physicians, Patients, and Providers to ensure effective and efficient patient care.

Purpose and Scope: Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily batching. Maintains medical records and prepares charts for clinic sessions. Provides assistance as needed to physicians, Practice Administrator, and clinical staff. I. Position Requirements: A. Education: Post high school degree or certificate preferred. B. Experience: Two years relevant experience required. Knowledge of medical office or hospital scheduling systems and electronic medical records preferred. Knowledge of medical terminology and medical office billing and operations preferred. C. Other Qualifications: Qualified candidates must possess excellent interpersonal communication ability, customer service skills, and telephone etiquette. Must be able to perform in a high-pressure environment and have the ability to organize multiple tasks and prioritize responsibilities. Must maintain a high level of confidentiality. Must present professionally, have a pleasant personality, and ability to communicate positively with patients and staff.

High School diploma or equivalent required.  Ability read, write and communicate in English.  Some experience in physician office environment strongly preferred.  Typing, computer experience, EMR/Practice management software experience also preferred.  The Medical Receptionist position welcomes patients into the practice with the utmost customer service standards, professionalism, courtesy and respect.  They work hand in hand with patients, clinicians and other staff helping to ensure that patient and provider needs are met through accurate performance of their duties.  They have responsibility to make sure that they screen for insurance eligibility, collect proper co-pays at the time of service, and help to ensure proper coding for services performed by the office staff and providers. 

Responsible for Practice activities which include a combination of several functions. Assists doctors and nurses in efficient/correct patient care. Responsibilities include putting patients into examination rooms, obtaining histories, medications, blood pressures, weight and vital signs of each patient. Knowledge of computer systems is essential. Performs clerical, receptionist, secretarial and communication services for the Practice, including scheduling and greeting patients, obtaining proper documentation at check-in/out, collecting point of service payments and ensuring proper authorizations are obtained for all care provided in support of the revenue process. Includes scheduling, authorizations, charge capture. The role also includes quality monitoring to ensure clean claim processing. Is integral to the overall customer service to facilitate proper patient flow, greeter functions and conflict resolution. Medical Assistant certification is strongly preferred, or must have medical assistant experience. Healthcare experience preferred. Strong verbal/written communication skills, and excellent interpersonal, prioritization, organizational, and critical thinking skills required. Requires travel to other SCMG practices as needed.

This position  works various shifts between 7am and 9pm Monday thru Friday and also includes Medical Reception Duties.   POSITION DESCRIPTION:   Assists in the examination and treatment of patients by tracking patient information, documenting the medical record, assisting with in office procedures and testing, administering medications and providing patient and caregiver education.   Duties are performed under the oversight and direction of professional clinical staff and providers.   ESSENTIAL JOB FUNCTIONS: 1.        Greets and courteously escorts patient and other guests to examination room. 2.        Determines and documents reason for the visit; utilizes critical thinking skills within the scope of the role to assess if patient information requires higher level follow up. 3.        Performs initial response screening following protocols approved by supervising healthcare provider (i.e. physician, nurse practitioner, physician assistant, nurse midwife); obtains information from patient to complete appropriate EMR template(s) to update patient history. 4.        Obtains patient vital signs and accurately documents information in patient EMR file; including vital signs, such as pulse rate, temperature, blood pressure, height and weight; calculates and documents BMI. 5.        Performs diagnostic tests as directed by healthcare provider.   May operate equipment to administer routine diagnostic tests. 6.        Tracks and informs patient of laboratory/diagnostic test results as directed by provider and according to IHA/office protocols; communicates with patient regarding provider instructions based on test results received. 7.        Administers prescribed medications and facilitates prescription renewals as directed by healthcare provider. 8.        Performs general specimen collection duties (including blood, urine, throat swabs, etc.) or other office procedures as required; during the performance of these duties adheres to all IHA specified policies, procedures and safety precautions. 9.        Participates in disease management programs under supervision of Care Manager and/or Nurse Manager. 10.     Actively works to improve practice performance on Quality incentives including but not limited to Provider Dashboard, PCMH, and Health Plan incentives such as BCN Physician Recognition Program, BCBSM Clinical Quality and Priority Health Physician Improvement Plan. 11.     Provides patient/family education as directed by healthcare provider. 12.     Takes and relays accurate, comprehensive, dated and signed messages in a timely manner. 13.     Serves as liaison between patient and healthcare provider when necessary.   Ensures timely and courteous follow-up regarding patient questions. 14.     Attends required meetings and participates in committees as requested. 15.     Assists with training and orientation of new staff as directed. 16.     Supports other offices, attends meetings and training as assigned. 17.     Performs other duties as assigned and works within the scope of MA certification.   ORGANIZATIONAL EXPECTATIONS: 1.        Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement 2.        Must be able to work effectively as a member of the clinical care team. 3.        Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers. 4.        Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook. 5.        Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems. 6.        Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines. 7.        Serves as a role model, by d emonstrating exceptional ability and willingness to take on new and additional responsibilities.   Embraces new ideas and respects cultural differences. 8.        Uses resources efficiently. 9.        If applicable, responsible for ongoing professional development – maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.   MEASURED BY: Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.   ESSENTIAL QUALIFICATIONS: EDUCATION:   High School Diploma or GED CREDENTIALS/LICENSURE:   Candidates who are eligible to attain Medical Assistant Certification (CCMA, RMA, NCMA, CCMA, NRCMA, CMAC) are highly desired. Valid CPR certification. MINIMUM EXPERIENCE:   2 years' of previous clinical experience or equivalent combination of education and experience   POSITION REQUIREMENTS (ABILITIES & SKILLS): 1.        Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history. 2.        Proficient/knowledgeable in medical terminology. 3.        Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job. 4.        Excellent communication skills in both written and verbal forms, including proper phone etiquette. 5.        Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor. 6.        Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups. 7.        Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations. 8.        Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations. 9.        Ability to exercise sound judgment and problem-solving skills. 10.     Ability to perform mathematical calculations needed during the course of performing basic job duties, ie: calculating proper dosages for immunizations. 11.     Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations. 12.     Ability to handle patient and organizational information in a confidential manner. 13.     Ability to monitor, organize, stock, prepare and keep exam rooms clean; maintain medical supply inventory in clinical areas. 14.     Ability to travel to other office/practice sites and meeting and training locations. 15.     Successful completion of IHA competency-based program within introductory and training period.     MINIMUM PHYSICAL EXPECTATIONS:   1.        Physical activity that often requires keyboarding, phone work and charting. 2.        Physical activity that often requires time working on a computer. 3.        Physical activity that often requires lifting over 50 lbs. 4.        Physical activity that often requires handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.         5.        Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs. 6.        Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.   7.        Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. 8.        Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.   MINIMUM ENVIRONMENTAL EXPECTATIONS: This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible.  This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.

Education:     High School graduate.             Training and Experience:     1-2 years medical office experience preferred.   Job Knowledge:   Excellent verbal and written communication skills; excellent typing skills; basic medical terminology and   public relations skills; evidence of good judgment; flexibility to work overtime as            needed and disaster work as required by workload and/or unforeseen circumstances.   The office representative is responsible for greeting and checking patients in, answering the telephone, scheduling appointments, maintain patient records and filing, checking patients out, collecting payments, and other related duties as assigned.

An equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, race, ethnicity, gender, religion, or otherwise. Minorities, veterans, and individuals with disabilities are encouraged to apply. Admissions/Marketing Assistant/Receptionist POSITION PURPOSE Coordinates activities related to admission of residents into the facility. ESSENTIAL FUNCTIONS OF POSITION Confers with appropriate medical and facility staff to coordinate and schedule admission of resident. Assigns accommodations for new admissions related to nursing care needs, resident and resident’s families preference, availability of space, and other information. Enters bed assignment information. Prepares records of admission, transfer, and other required data. Notifies departments of resident’s admission. Maintains accurate financial records where appropriate. Keeps records of admissions and discharges, and compiles occupancy census data. Interviews resident or resident’s representative to obtain necessary personal and financial data to determine eligibility for admission. Determines work procedures, to maintain sales efforts that secure positive referral flow to the facility’s objectives. Issues written and oral instructions. Initial liaison with resident and families on facility services and issues. Prepares composite reports on market assessments that assist with market evaluation plus strategic planning. Adjusts errors and complaints. Participates in departmental budget planning and supplies monthly report to Administrator. Perform additional duties as assigned EDUCATION / REQUIREMENTS High school diploma or equivalent plus a minimum of two (2) years experience in admissions and/or business office in a healthcare setting; or equivalent combination of education and experience.