2261 Medical Receptionist Jobs

The Medical Receptionist is responsible for performing front office functions relating to the in-take and check out of patients in the clinic setting. This job requires a high level of flexibility and excellent communication skills as well as the ability to adapt to changes as they occur in both staffing levels as well as patient volumes. QUALIFICATIONS:   Medical Receptionist I: High School graduate or equivalent.    Understanding of diversified insurance plans.   Exhibit good interpersonal and communication skills.   Maturity to withstand pressure that may arise in relation to the public and physician.   Medical Receptionist II : High school graduate or equivalent. At least two years' experience in a medical office. Understanding of diversified insurance plans. Knowledge of coding and medical terminology. Exhibit good interpersonal and communication skills. Maturity to withstand pressure that may arise in relation to the public and physician.   CPR as required by department.

 Medical Receptionist     Greets visitors and assists them during check-in, intake and check-out.  Schedules appointments and records information in Practice Management System.  Answers telephone calls and routes appropriately.  Verifies insurance eligibility, ensures requirements are met and explains to patients as needed.  Collects co-pays.  Performs other duties as assigned .  High School graduate or equivalent.  One year of experience in customer service or reception, health care environment preferred.  Previous data entry or typing experience and knowledge of basic office equipment required.  Computer experience preferred.  Interpersonal skills must be well-developed   

We are seeking a medical receptionist for our very busy Family Practice Residency Program. The Medical Receptionist will be expected to provide excellent customer service and high quality care to any and all patients seen and treated within the practice. This position requires at least one evening. The Medical Receptionist greets, instructs and schedules patients. Performs duties in support of the Crozer Keystone mission to ensure the highest quality of patient care in an economically sound and efficient manner. We see all age populationsin this office. Education and training: High School Diploma or equivalency required. Experience: Previous physician practice experience preferred. This individual must be a highly organized self-started with knowledge of medical insurance and have computer experience. An ideal candidate woudl posess the following:   Demonstrated customer service, communication and interpersonal skills Insurance knowledge Knowledge of medical and coding terminology The primary responsiblities of this position include:   Patient check in / check out Appointment scheduling Patient / phone triage Insurance pre - certifications and referrals Ordering and maintaining office supplies Answering telephones Clerical tasks Pre - processing Assist patients with scheduling tests and referrals

  POSITION DESCRIPTION:   Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff.   Greets, instructs and assists customers in obtaining needed services within the office and IHA.   Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.       ESSENTIAL JOB FUNCTIONS: 1.        Greets all individuals arriving at the office courteously and ensures that their needs are met. 2.        Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient's arrival. 3.        Accurately completes patient forms, collects payment, and ensures that charges are posted to the billing system. 4.        Retrieves and files EMR/paper charts and miscellaneous reports. 5.        Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner. 6.        Schedules and confirms appointments based on office protocols. 7.        May oversee that daily payment and charge posting balancing is completed and correct. 8.        May support overdue report management and patient outreach. 9.        Supports other offices, attends meetings and training as assigned. 10.     Performs other duties as assigned.   ORGANIZATIONAL EXPECTATIONS: 1.        Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement 2.        Must be able to work effectively as a member of the reception team. 3.        Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers. 4.        Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook. 5.        Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems 6.        Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines 7.        Serves as a role model, by d emonstrating exceptional ability and willingness to take on new and additional responsibilities.   Embraces new ideas and respects cultural differences. 8.        Uses resources efficiently. 9.        Monitors, organizes and keeps work area and waiting room neat. 10.     If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.   MEASURED BY: Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.   ESSENTIAL QUALIFICATIONS: EDUCATION:   High School Diploma or GED; course work in insurance/billing, medical practice education or seminars are all preferred. CREDENTIALS/LICENSURE:   None MINIMUM EXPERIENCE:   1-2 years of experience in a medical or physician office or customer service environment preferred.     POSITION REQUIREMENTS (ABILITIES & SKILLS): 1.        Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette. 2.        Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities. 3.        Service-oriented; responsive to customer needs and courteous in approach. 4.        Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.   5.        Ability to compute mathematical calculations. 6.        Knowledge of medical terminology to perform position responsibilities. 7.        Ability to work collaboratively in a team-oriented environment; professional and friendly demeanor. 8.        Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers. 9.        Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations. 10.     Good organizational and time management skills to effectively juggle multiple priorities and time constraints. 11.     Ability to exercise sound judgment and problem-solving skills. 12.     Ability to handle patient and organizational information in a confidential manner. 13.     Ability to travel to other office/practice sites and meeting and training locations. 14.     Successful completion of IHA competency-based program within introductory and training period.       MINIMUM PHYSICAL EXPECTATIONS:   1.        Physical activity that often requires keyboarding, filing and phone work. 2.        Physical activity that often requires extensive time working on a computer. 3.        Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.         4.        Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs. 5.        Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.   6.        Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. 7.        Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.   MINIMUM ENVIRONMENTAL EXPECTATIONS : This job operates in a typical office environment with some exposure to contagious diseases/viruses.   It requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.

PRIMARY FUNCTION Greeter, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. ESSENTIAL FUNCTIONS OF THE JOB This list may not include all of the duties that may be assigned. Answer incoming calls in a courteous & professional manner Screen calls Receive and convey messages electronically, in writing and verbally Schedule appointments according to office scheduling policies Greet patients & visitors in a prompt, courteous and helpful manner & direct to the appropriate area Assist with chart retrieval, set up new patient chart/ EHR chart Ensure lab results, physician’s reports, day sheets are properly placed Scan, upload and distribute chart documents in document manager Check-in/ Check-out patients in a timely manner Print debit tickets Mark patients accordingly in Patient Tracking System Follow PA policy related to cashier functions Check balances and credits Collect co-pay and/or payments according to insurance plan Discuss & interpret patient balance information within the guidelines of Pediatric Associates collection policy. Verify Insurance Ability to update medical record and computer system with new information Post charges and payments Match procedures with correct diagnosis Reconcile charges & payments Complete referral authorization requests & provide patients with referral information Sort and deliver mail, medical records and other correspondence Maintain work area and lobby in neat and orderly manner Participate in staff & educational meetings PERFORMANCE REQUIREMENTS Education: High School Diploma or equivalent Licensure: None.  *Upon hire, and for the duration of the employment period driver’s license must be active and valid*    Knowledge, Skills & Abilities: Ability to learn & practice Pediatric Associate procedures, policies and protocols. Requires proficient grammar, spelling and verbal skills to communicate with patient, providers and staff in written documents. Ability to read, comprehend, follow oral and written instructions. Interact effectively, supportively with staff & maintain a professional working relation. Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner. Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise. Use good judgment & maintain patient confidentiality. Must be able to file alpha and numerically. Requires experience in using a computer system, scanner, printer, fax etc. Experience: Prefer one year work experience in a medical office setting. Knowledge of computer and medical terminology desired. Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.

Purpose of Job Communicates to all patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and any other concerns that may be addressed. Greets and registers all patients upon their arrival to the clinic. Job Requirements Education High School Diploma or General Educational Development (G.E.D.) required. Experience 6 months previous customer services experience preferred. License/Certifications Skills/Knowledge/Abilities Strong verbal communication skills for positive interaction with staff and customers in person and over the phone. Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications. Ability to follow written and verbal instructions. Ability to work in a diverse healthcare environment with diverse customer expectations. Ability to work as a team. Ability to keep patient information confidential. Ability to read, write, and comprehend various written reports and documents. Ability to manage multiple tasks simultaneously and efficiently. Physical Requirements Weight Demands Medium Light Work - Exerting up to 35 pounds of force. Physical Activity Not necessary for the position (0%): Climbing Crawling Kneeling Occasionally Performed (1%33%): Balancing Crouching Distinguish colors Lifting Pulling/Pushing Standing Stooping/bending Twisting Walking Frequently Performed (34%-66%): Carrying Fingering/Touching Grasping Keyboarding/typing Reaching Repetitive Motions Sitting Speaking/Talking Constantly Performed (67%-100): Hearing Seeing/visual Job Hazards Not Related: Chemical agents (Toxic, Corrosive, Flammable, Latex) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinaryoffice environment) Equipment/Machinery/Tools Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as Xray,Cat Scan, Gamma Knife, etc) Radiation NonIonizing(Ultraviolet, visible light, infrared and microwaves that causes injuries totissue or thermal or photochemical means) Mechanical moving parts/vibrations Rare (1%-33%) Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF) Note: Safety Officer can assist with identification of job hazards Essential Job Functions Essential Functions I Registers patients for appointments by collecting and verifying patient demographics, insurance information,and other essential information to ensure accurate information is maintained for each patient. Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner. Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, andhandle other patient matters to ensure excellent customer service is provided within a timely manner andaccording to policies and procedures. Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care. Handles insurance inquires by answering questions, assisting with referrals, and completing appropriatepaperwork to ensure exam charges are submitted to insurance within a timely manner. Processes and distributes written communication and documents (forms, letters, mail) accurately. Provides appropriate care specific to the age of the patient to ensure understanding and comfort level oftreatment as outlined in the “Population Specific Criteria.†Essential Functions II Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management. Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures. Other duties as assigned.

JOB SUMMARY: Responsible for all aspects of checking patient in and/or out, making follow-up appointments, referrals, and processing financial transactions.  Responsible for completion and accuracy of patient computer data and collections.  Responsible for any day-to-day secretarial and receptionist responsibilities. JOB SPECIFICATIONS:   EDUCATION High School diploma and/or higher education level required. EXPERIENCE    A minimum of one (1) year experience working in a provider’s office as a receptionist or medical assistant with administrative responsibilities. JOB KNOWLEDGE Understanding of provider office operations. Effective verbal and written communication skills.         JOB RESPONSIBILITIES:   1.    Open up office, unlocking doors, turning on all equipment, etc. 2.    Disconnect answering service.  Obtain and facilitate any messages from the service. 3.    Answer telephone within a timely manner. 4.    Take messages. Give to appropriate person within 30 minutes of message. Pull and attach patient chart if needed. 5.    Pull all established patient charts and prepare new patient charts for the next day’s scheduled patients.  All charts to have printed superbill attached and all related paperwork to be filed in patient chart.  To be completed by the end of day prior to the next day scheduled patients.  Call and confirm all of the next day’s patients by the end of the prior workday. Inform them of their outstanding balances and co-payment. 6.       Greet all patients and vendors in a friendly and professional manner. 7.       Patients signed in for their appointment are acknowledged for demographic and insurance changes.  Update patient information changes into computer before patient check out with check out receptionist. 8.       Verify, obtain, and update any needed insurance authorization making sure that patients are not seen without an authorization. 9.       Schedule patient appointments. 10.    Maintain cleanliness of waiting room.  Cleaning and pick up a minimum of two (2) times per day.  Updating and entering cleaning needs in the cleaning service maintenance book. 11.    Verify and update daily transactions in computer by end of same day. 12.    Balance out Visa/Mastercard terminal by end of work day. 13.    Log and maintain all patient referrals in referral log book. 14.    Monitor, maintain, and order all office supplies.  Place all orders via MMA operating instructions. 15.    Maintain provider’s meeting schedule and days off in the computer. 16.    Facilitate all daily office mail.  Take mail to and from the mail box.  Open and stamp date all mail.  Pull chart and attach patient related mail.  Give to appropriate person. 17.    Monitor, maintain, and order all office postage stamp supply. 18.    Filing-all filing to be completed by end of day. 19.    Faxing, photocopying, process release of medical records. 20.    Maintain, balance, and request replenish of office petty cash. 21.    Facilitate in-patient billing and send to billing department. 22.    Work scheduled hours as assigned by Operation Manager utilizing time and attendance to maintain worked hours for payroll system. 23.    Any other responsibilities as assigned by the Practice Manager, Provider, and /or MMA or Memorial Medical Healthcare (MH) Administration. 24.    Demonstrates knowledge of and supports of MH mission, vision, and value statements, standards, policies, procedures, operating instructions, confidentiality statements, corporate compliance plan, and the code of ethical behavior.  

JOB QUALIFICATIONS Experience: Minimum 5 years’ experience in medical reception required. Education: High school diploma/GED required. Knowledge/Skills/Abilities: Computer skills required; outstanding customer service skills, excellent written and verbal communications, ability to multi-task and strong organizational skills required. Knowledge of medical terminology and insurance preferred. Bilingual (English/Spanish) preferred. Licenses/Registrations/Certifications: none.   JOB SUMMARY The Medical Receptionist II is responsible for providing professional, courteous assistance to patients seeking services within Sunnyside Community Hospital & Clinics. Performs a variety of general administrative support duties associated with the patient intake process. May take on additional responsibilities and serve in a lead role, if assigned by Clinic Coordinator/Manager.   WORKING CONDITIONS & PHYSICAL REQUIREMENTS Work is primarily performed in an office setting and is considered sedentary work. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally. Requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Requires normal/corrected vision and hearing to normal range. Requires good manual and finger dexterity to operate computers, phones, and handle documents. The worker is not substantially exposed to adverse environmental conditions. 

  This position supports Mercy's philosophy of patient centered care by performing a wide range of services and skills, while focusing on customer service. These tasks include but are not limited to; medical coding through coding systems, ABN, Imaging production, HIPAA, consent to release guidelines, maintaining a high level of written and oral communications, including use of the MARTII for non English speaking patients.   Job Specific Duties/Essential Functions Ensure that all accurate and clinically relevant information is communicated with patients, their families and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome. Assigns ICD-codes based on local medical review policy (LMRP) or National Coverage determination (NCD) guidelines, utilizing medical coding and validation of medical necessity Seeks clarification from provider when imaging order is incomplete or unclear to ensure medical compliancy and accurate medical billing of procedures. Administers Advanced Beneficiary Notification as warranted (ABN). Performs scheduling notification of emergent and urgent patient exams for diagnostic testing to include coordinating communication between central scheduling and modality areas, prioritizing time sensitive and urgent level data. Adheres to consent to release guidelines for imaging records, and HIPPA guidelines by obtaining accurate authorization to release information. Demonstrates proficiency with managing electronic images for MMC and other facilities utilization within radiology, Operating Room and ancillary depts. Logs into phone call center and utilizes software for call management. Proficient with Pac's, Isite, hospital wide computer system, CD burning of radiology images, Powerscribe, scheduling, Rightfax, Cisco phone and paging systems. Participates in the training of Radiology Students to ensure completion of student checklist. Supports position coverage at Imaging Center location, preforming all MIC duties at this site and ensures log in to call center. Process Radiology ROI (release of information) and enters releases in Epic. Properly prepares radiology images on to a CD storage device, ensuring the validation of images on device prior to release. Validates orders for Imaging Center and Hospital for same day, next day, and 2 days out. Look at future appointments, call office to request orders for appointments, monitor and work off of Appointments without orders report. Process orders in Right fax, enter orders in Epic, upload orders from Right Fax into Epic and link orders to proper scheduled exams.   Knowledge, Skills and Abilities Accuracy in oral and written communications. Excellent customer service skills. Ability to perform multiple tasks with constant interruption. Strong public relation skills with evidence of good judgment. Must have ability to work well on diverse team of peers. Professional Experience– Required vs. Preferred One year experience in medical field or secretarial position preferred Experience in medical terminology, anatomy and ICD-9 and CPT coding preferred. Knowledge of Medical or diagnostic procedures preferred Experience using Microsoft Office applications preferred Education-Required vs. Preferred High School graduate or equivalent. Required. Graduate of accredited medical secretarial training program preferred or one year experience in a hospital or medical setting preferred Licensure, Certification, Registration - Required vs. Preferred Required: Basic Cardiac Life Support certification in accordance with American Heart Association within 6 months of hire. Physical Activity Requirements Constant = 67-100% of workday Sitting Talking Hearing Repetitive motion Handling   Frequent = 34-66% of workday Standing Walking Feeling   Occasional = 33% or less of workday Reaching Lifting Fingering Balancing Stooping Kneeling Crouching   Physical Demand Requirements Sedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequently

Position Overview A medical receptionist is the customer service liaison to each of our practices. The medical receptionist greets each patient with courtesy and respect using exceptional communication skills. The purpose of this position is to provide our patients with a seamless experience while following all UHS Policies regarding registration, scheduling, insurance verification and billing. Position Requirements Education/Experience Minimum Required: High School Diploma or equivalent Preferred: Previous medical, administrative and customer service experience Proficient PC skills Knowledge of Medical Terminology License/Certification Minimum Required: Not Applicable Preferred: Current drivers license

Job Summary: Greets patients/visitors at the desk, verifies insurance benefits, registers patient, schedules patient appointments, answers phones and directs calls.  Provides general clerical and administrative support to the department staff as needed.   Primary Duties: 1. Performs daily administrative duties including calling patients, handling patient requests, answering phones, pulling and preparing charts, filing, faxing, and copying.  2. Follows procedures for new and established patients, verifies information, L&I and referrals, collects payments, explains insurance billing requirements and provides receipts. 3. Verifies/completes medical records for daily visits, ensuring necessary forms are in the chart. 4. Gathers patient information and prepares patient chart for office visits.   Qualifications:   REQUIRED for the position: High School graduation or equivalent Knowledge of clinical/medical front office procedures Communication/public relations skills and flexible who relates well with others in a professional and pleasant manner Knowledge of medical records confidentiality DESIRED for the position: Medical Receptionist related work experience Proficiency in basic medical terminology EMR (electronic medical records) experience

Aspirus is seeking a Medical Receptionist for Aspirus Nephrology Clinic. Location : Wausau, WI. Hours: Day shift, 32 hours per week. Responsibilities will include: Greet patients and visitors upon arrival in a courteous manner.  Registers patients, verifies and updates necessary information,.  Schedules/re-schedules procedures/visits following established protocols that promote physician and patient satisfaction, as well as schedule efficiencies. Schedules patient return appointments, as needed. Screens visitors, responds to routine requests for information/service, and directs visitors to appropriate staff members. Receives and records patients' payments, issues receipts and forwards payment to according to established payments. Opens daily mail received and distributes to appropriate personnel. Provides healthcare authorization for release of information forms and assist if necessary. Pages staff and makes clinic announcements as requested. Operates a multi-line switchboard to include opening and closing the switchboard according to established procedure. Performs clerical functions and provides back-up clerical support to other departments, as required. Works at the highest level, utilizing a team-based approach, to ensure that patients have the full attention of a dedicated team of health care providers who work together to manage their care, while supporting diversity and cultural factors. SKILLS & REQUIREMENTS Our ideal candidate will possess the following skills and education requirements: Knowledge of office procedures normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience. One year of business office, customer service or healthcare experience preferred. Computer experience and basic computer keyboarding skills required.  Knowledge of medical terminology desirable. Ability to work collaboratively and effectively with patients, employees, and the public.  Offers ideas and suggestions. Ability to work independently, with minimal supervision, under pressure, with time constraints.

JOB SUMMARY Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians’ schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports. MISSION & VISION Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community’s provider of outstanding quality, superior value and comprehensive health care services. Vision: Our vision is to achieve: Innovative health care and well-being services of the highest quality at the greatest value Easy access and convenience Outstanding patient experiences Ongoing education involving physicians, patients and the community JOB SPECIFICATIONS Education and Experience The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent. A minimum of one year related office experience, with medical terminology and coding experience, is preferred. The ability to speak and write Spanish is desired. Knowledge & Skills Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image. Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts. Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner. Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians. Requires analytical skills necessary to solve patient problems and interpret data. Working Conditions Works in a medical office environment. Flexible work hours. Physical Demands Requires the physical ability and stamina to perform the essential functions of the position.

This position is exclusively for current Northland ENT employees. SUMMARY: Cordially greet and assist patients and visitors. Perform check-in, check-out, and scheduling functions. Collect co-pay and account payments. Answer telephone, direct calls, respond to routine questions and take accurate messages. Required Education/Training: High School diploma/GED or five (5) years experience Required Experience: Computer/word processing and clerical training; minimum one (1) year clerical experience in a clinical setting Preferred Education/Training: Advanced medical/billing training Preferred Experience: Experience with ENT

CHA Union Square Family Health has an opening for a full-time Practice Medical Receptionist (PMR). This position will provide administrative support for a practice focusing on customer satisfaction and teamwork.  PMRs act as the link between the health care provider, the patient, other departments, outside agencies and consulting providers. This position may require working some evenings, weekends and occasional holidays. Administrative responsibilities will include but are not limited to:  Handling all calls appropriately and courteously. Registering patients and scheduling appointments via Epic. Verifying insurance eligibility using PASSPORT. Maintain and support both paper and electronic medical records. Collecting, processing, and reconciling co-pays to be deposited. Provide financial support by processing charges, reconciling daily receipts as well as identifying and correcting errors in billing. Assist the direct patient care providers with electronic and paper correspondence; sorting and prioritizing incoming and outgoing mail for each provider. Participate on a planned care team. Attends departmental meetings. Other duties as assigned. Requirements:  High School Diploma or GED is required. Minimum of one year experience working in an outpatient medical setting required. Bi-lingual skills such as Spanish, Portuguese or Haitian Creole preferred. Ability to work independently. Experience working on a Planned Care Team preferred. Must possess excellent customer service skills and attention to detail. [cha051414] 

JOB QUALIFICATIONS Experience: Six months’ experience in the medical field preferred. Education: High school diploma/GED required. Knowledge/Skills/Abilities: Computer skills required; outstanding customer service skills, excellent written and verbal communications, ability to multi-task and strong organizational skills required. Knowledge of medical terminology and insurance preferred. Bilingual (English/Spanish) preferred. Licenses/Registrations/Certifications: none.   JOB SUMMARY The Medical Receptionist I is responsible for providing professional, courteous assistance to patients seeking services within Sunnyside Community Hospital & Clinics. Performs a variety of general administrative support duties associated with the patient intake process.   WORKING CONDITIONS & PHYSICAL REQUIREMENTS Work is primarily performed in an office setting and is considered sedentary work. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally. Requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Requires normal/corrected vision and hearing to normal range. Requires good manual and finger dexterity to operate computers, phones, and handle documents. The worker is not substantially exposed to adverse environmental conditions. 

Primary Purpose: To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner, in accordance with Cass Regional Medical Center’s mission statement. Formal Policy-Setting Responsibilities: No formal responsibility. The policies associated with the job’s purpose and essential responsibilities are set by others. Routine Decision Making: Decides appropriate scheduling; verifies complete patient information; decides appropriate specialist to use according to insurance plan; verifies appropriate coding and correlation of charges. Required Knowledge: Insurance contracts, basic patient triage, CPT and ICD-9 coding and correlation; basic computer functions. Required Skills and Ability: Basic computer skills; basic accounting skills; time management skills; good communication skills; ability to use basic billing procedures. Education and Certification/ Registration Required for the Position: High school education.

In compliance with the LGH Standards of Performance theMedical Receptionist performs a variety of tasks.  The individual must be highly organized with outstanding customer service.  Ability to multitask and be productive both independently as well as with the team. Accuracy and attention to detail is a must in this position as is ability to use electronic medical records systems.

GENERAL SUMMARY/BASIC PURPOSE OF JOB: According to detailed instructions, policies and procedures, greets and directs patients and visitor. Records and updates patient registration information, and verifies, insurance coverage. Retrieves patient charts prior to scheduled appointments, and files forms or reports in charts. Answers telephone and relays calls or takes messages. Schedules or confirms appointments according to established procedures. Maintains necessary records and logs of patient visits for use in billing. Performs related duties such as entering charges, accepting and receipting payments, sorting and distributing mail, photocopying records and bills, and so forth.     ESSENTIAL FUNCTIONS AND DUTIES                                                                                              ·        Always answers phones by identifying oneself in a courteous, efficient manner. Transfer calls to the appropriate division as required.   ·        Always greets patients in a courteous, pleasant, smiling manner ·        Registers all patients upon arrival and confirms or updates patient information. Ensures accuracy of log by cross-checking with patient sign-in daily ·        Always obtains current insurance information and verifies as required, maintaining copies of all documentation. ·        Explains to patient in a courteous and tactful manner what the charges and payment mechanism will be, should the patient have no insurance coverage. Collects and posts monies received from the patient and issues receipt. ·        Always obtains any required signatures/consents or authorizations.         MINIMUM EDUCATION High School Diploma or GED                  MINIMUM WORK EXPERIENCE: Less than one year of basic clerical training and six to twelve months of previous work related experience plus one to three months of on-the-job training.  Bilingual English/Spanish preferred

Answer, triage and forward telephone calls to the appropriate individuals. Greet patients, obtain and/or verify patient demographic and insurance information, obtain referral information and collect co-payments. Collect all encounter forms and payments, and schedule follow-up appointments as necessary. Schedule surgeries as ordered by the physicians and obtain pre-authorizations as necessary. High School Graduate or equivalent with medical terminology preferred.