2211 Medical Receptionist Jobs

Position Overview A medical receptionist is the customer service liaison to each of our practices. The medical receptionist greets each patient with courtesy and respect using exceptional communication skills. The purpose of this position is to provide our patients with a seamless experience while following all UHS Policies regarding registration, scheduling, insurance verification and billing. Position Requirements Education/Experience Minimum Required: High School diploma or equivalent Preferred: Previous medical, administrative and customer service experience Proficient PC skills Knowledge of Medical Terminology License/Certification Minimum Required: Employees are required to have reasonable access to transportation to meet work requirements made in the ordinary course of business in a timely and efficient manner. Preferred: Not Applicable

The Department of Orthopedics is a faced paced multi-site ambulatory specialty located in Cambridge, Somerville, and Malden.  Job Purpose: Registration/Reception Component 1. Completes computer registration thoroughly and accurately according to protocol. 2. Prepares appropriately for computer downtime. 3. Greets patients and visitors to ensure accurate and timely departmental communication and the presentation of department in a positive manner. 4. Prepares charts with appropriate accompanying forms. 5. Maintains accurate record of ''Kept'' and ''DNKA'' appointments. 6. Handles patient-billing problems effectively. 7. Collects cash payments and provides patient with accurate receipt. 8. Prepares billing sheets daily. 9. Enters all charges daily and other data as needed. 10. Obtains proper insurance authorization for appointments. Checks Insurance card at every visit for eligibility. Appropriately utilizes POS device to obtain insurance information. 11. Compiles daily provider statistics. 12. Obtains taxies and chair cars for patients as well as other courtesies to patients. Telephone Reception Component 1. Directs all calls to appropriate staff and contacts providers as needed. 2. Answers telephones promptly and courteously. Follows guidelines for telephone triage. 3. Clearly identifies proper name of site and self. 4. Manages incoming calls by determining urgency before placing on hold. 5. Keeps track of calls on hold. 6. Takes messages accurately and thoroughly; includes name of caller, date and time of call, a brief message and the initials of the operator. 7. Call forwards and retrieves telephones from Answering Services. Appointment Scheduling Component 1. Schedules new and follow-up appointments for patients within an appropriate time frame. 2. Collects complete appointment information to identify patient and reason for appointment. 3. Schedules patient appointment in computer. 4. Places reminder calls to patients on a daily basis. 5. Notifies patients of schedule/appointment changes in a timely manner. Qualifications; Education/Training: High School diploma/GED required Medical terminology required Work Experience: Preferably one to two year experience in an Ambulatory Medical Practice setting. High volume call center experience required and knowledge of an Orthopedic practice is strongly preferred. Bilingual strongly preferred. [cha010112]

PRIMARY FUNCTION Greeter, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. ESSENTIAL FUNCTIONS OF THE JOB This list may not include all of the duties that may be assigned.   Answer incoming calls in a courteous & professional manner Screen calls Receive and convey messages electronically, in writing and verbally Schedule appointments according to office scheduling policies Greet patients & visitors in a prompt, courteous and helpful manner & direct to the appropriate area Assist with chart retrieval, set up new patient chart/ EHR chart Ensure lab results, physician’s reports, day sheets are properly placed Scan, upload and distribute chart documents in document manager Check-in/ Check-out patients in a timely manner Print debit tickets Mark patients accordingly in Patient Tracking System Follow PA policy related to cashier functions Check balances and credits Collect co-pay and/or payments according to insurance plan Discuss & interpret patient balance information within the guidelines of Pediatric Associates collection policy. Verify Insurance Ability to update medical record and computer system with new information Post charges and payments Match procedures with correct diagnosis Reconcile charges & payments Complete referral authorization requests & provide patients with referral information Sort and deliver mail, medical records and other correspondence Maintain work area and lobby in neat and orderly manner Participate in staff & educational meetings PERFORMANCE REQUIREMENTS Education: High School Diploma or equivalent Licensure: None Knowledge, Skills & Abilities: Ability to learn & practice Pediatric Associate procedures, policies and protocols. Requires proficient grammar, spelling and verbal skills to communicate with patient, providers and staff in written documents. Ability to read, comprehend, follow oral and written instructions. Interact effectively, supportively with staff & maintain a professional working relation. Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner. Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise. Use good judgment & maintain patient confidentiality. Must be able to file alpha and numerically. Requires experience in using a computer system, scanner, printer, fax etc. Experience: Prefer one year work experience in a medical office setting. Knowledge of computer and medical terminology desired. Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.

Purpose of Job Communicates to all patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and any other concerns that may be addressed. Greets and registers all patients upon their arrival to the clinic. Job Requirements Education High School Diploma or General Educational Development (G.E.D.) required. Experience 6 months previous customer services experience preferred. License/Certifications Skills/Knowledge/Abilities Strong verbal communication skills for positive interaction with staff and customers in person and over the phone. Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications. Ability to follow written and verbal instructions. Ability to work in a diverse healthcare environment with diverse customer expectations. Ability to work as a team. Ability to keep patient information confidential. Ability to read, write, and comprehend various written reports and documents. Ability to manage multiple tasks simultaneously and efficiently. Physical Requirements Weight Demands Medium Light Work - Exerting up to 35 pounds of force. Physical Activity Not necessary for the position (0%): Climbing Crawling Kneeling Occasionally Performed (1%33%): Balancing Crouching Distinguish colors Lifting Pulling/Pushing Standing Stooping/bending Twisting Walking Frequently Performed (34%-66%): Carrying Fingering/Touching Grasping Keyboarding/typing Reaching Repetitive Motions Sitting Speaking/Talking Constantly Performed (67%-100): Hearing Seeing/visual Job Hazards Not Related: Chemical agents (Toxic, Corrosive, Flammable, Latex) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinaryoffice environment) Equipment/Machinery/Tools Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as Xray,Cat Scan, Gamma Knife, etc) Radiation NonIonizing(Ultraviolet, visible light, infrared and microwaves that causes injuries totissue or thermal or photochemical means) Mechanical moving parts/vibrations Rare (1%-33%) Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF) Note: Safety Officer can assist with identification of job hazards Essential Job Functions Essential Functions I Registers patients for appointments by collecting and verifying patient demographics, insurance information,and other essential information to ensure accurate information is maintained for each patient. Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner. Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, andhandle other patient matters to ensure excellent customer service is provided within a timely manner andaccording to policies and procedures. Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care. Handles insurance inquires by answering questions, assisting with referrals, and completing appropriatepaperwork to ensure exam charges are submitted to insurance within a timely manner. Processes and distributes written communication and documents (forms, letters, mail) accurately. Provides appropriate care specific to the age of the patient to ensure understanding and comfort level oftreatment as outlined in the “Population Specific Criteria.†Essential Functions II Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management. Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures. Other duties as assigned.

 Medical Receptionist     Greets visitors and assists them during check-in, intake and check-out.  Schedules appointments and records information in Practice Management System.  Answers telephone calls and routes appropriately.  Verifies insurance eligibility, ensures requirements are met and explains to patients as needed.  Collects co-pays.  Performs other duties as assigned .  High School graduate or equivalent.  One year of experience in customer service or reception, health care environment preferred.  Previous data entry or typing experience and knowledge of basic office equipment required.  Computer experience preferred.  Interpersonal skills must be well-developed   

Job Summary: Greets patients/visitors at the desk, verifies insurance benefits, registers patient, schedules patient appointments, answers phones and directs calls.  Provides general clerical and administrative support to the department staff as needed.   Primary Duties: 1. Performs daily administrative duties including calling patients, handling patient requests, answering phones, pulling and preparing charts, filing, faxing, and copying.  2. Follows procedures for new and established patients, verifies information, L&I and referrals, collects payments, explains insurance billing requirements and provides receipts. 3. Verifies/completes medical records for daily visits, ensuring necessary forms are in the chart. 4. Gathers patient information and prepares patient chart for office visits.   Qualifications:   REQUIRED for the position: High School graduation or equivalent Knowledge of clinical/medical front office procedures Communication/public relations skills and flexible who relates well with others in a professional and pleasant manner Knowledge of medical records confidentiality DESIRED for the position: Medical Receptionist related work experience Proficiency in basic medical terminology EMR (electronic medical records) experience

MR Summary Performs medical receptionist and data entry duties as needed which include, assisting care team in patient pre-visit preparations, contacts patient as directed. Assists patients with scheduling tests and referrals as needed. Obtains and verifies all required information from patients including demographic, insurance, etc. Assists parents or patient in completing forms and consents. Follows established Check-in and Check-out procedures including charge entry. Scans, indexes and flowsheets all incoming documents to the patients EMR per practice process. Closes EMR orders, labs and/or referrals as appropriate. Assists Practice Manager with Physician Dashboard. Documents follow-up in Performance Improvement Module for needed preventative and chronic care services in support of the Medical Home and Crozer-Keystones’ Mission to ensure the highest quality patient care in an economically sound and efficient manner. 

POSITION OVERVIEW Aspirus is seeking a TEMPORARY Medical Receptionist for one of our busy specialty clinics in Wausau, Wisconsin.    Location : Aspirus Spine & Neuroscience - Wausau, Wisconsin Hours:   TEMPORARY.  48 hours per pay period.  Part time benefit eligible. Responsibilities will include: Greet patients and visitors upon arrival in a courteous manner.  Registers patients, verifies and updates necessary information,.  Schedules/re-schedules procedures/visits following established protocols that promote physician and patient satisfaction, as well as schedule efficiencies. Schedules patient return appointments, as needed. Screens visitors, responds to routine requests for information/service, and directs visitors to appropriate staff members. Receives and records patients' payments, issues receipts and forwards payment to according to established payments. Opens daily mail received and distributes to appropriate personnel. Provides healthcare authorization for release of information forms and assist if necessary. Pages staff and makes clinic announcements as requested. Operates a multi-line switchboard to include opening and closing the switchboard according to established procedure. Performs clerical functions and provides back-up clerical support to other departments, as required. Works at the highest level, utilizing a team-based approach, to ensure that patients have the full attention of a dedicated team of health care providers who work together to manage their care, while supporting diversity and cultural factors. SKILLS & REQUIREMENTS Our ideal candidate will possess the following skills and education requirements: Knowledge of office procedures normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience. One year of business office, customer service or healthcare experience preferred. Computer experience and basic computer keyboarding skills required.  Knowledge of medical terminology desirable. Ability to work collaboratively and effectively with patients, employees, and the public.  Offers ideas and suggestions. Ability to work independently, with minimal supervision, under pressure, with time constraints.

  POSITION DESCRIPTION:   Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff.   Greets, instructs and assists customers in obtaining needed services within the office and IHA.   Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.       ESSENTIAL JOB FUNCTIONS: 1.        Greets all individuals arriving at the office courteously and ensures that their needs are met. 2.        Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient's arrival. 3.        Accurately completes patient forms, collects payment, and ensures that charges are posted to the billing system. 4.        Retrieves and files EMR/paper charts and miscellaneous reports. 5.        Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner. 6.        Schedules and confirms appointments based on office protocols. 7.        May oversee that daily payment and charge posting balancing is completed and correct. 8.        May support overdue report management and patient outreach. 9.        Supports other offices, attends meetings and training as assigned. 10.     Performs other duties as assigned.   ORGANIZATIONAL EXPECTATIONS: 1.        Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement 2.        Must be able to work effectively as a member of the reception team. 3.        Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers. 4.        Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook. 5.        Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems 6.        Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines 7.        Serves as a role model, by d emonstrating exceptional ability and willingness to take on new and additional responsibilities.   Embraces new ideas and respects cultural differences. 8.        Uses resources efficiently. 9.        Monitors, organizes and keeps work area and waiting room neat. 10.     If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.   MEASURED BY: Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.   ESSENTIAL QUALIFICATIONS: EDUCATION:   High School Diploma or GED; course work in insurance/billing, medical practice education or seminars are all preferred. CREDENTIALS/LICENSURE:   None MINIMUM EXPERIENCE:   1-2 years of experience in a medical or physician office or customer service environment preferred.     POSITION REQUIREMENTS (ABILITIES & SKILLS): 1.        Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette. 2.        Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities. 3.        Service-oriented; responsive to customer needs and courteous in approach. 4.        Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.   5.        Ability to compute mathematical calculations. 6.        Knowledge of medical terminology to perform position responsibilities. 7.        Ability to work collaboratively in a team-oriented environment; professional and friendly demeanor. 8.        Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers. 9.        Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations. 10.     Good organizational and time management skills to effectively juggle multiple priorities and time constraints. 11.     Ability to exercise sound judgment and problem-solving skills. 12.     Ability to handle patient and organizational information in a confidential manner. 13.     Ability to travel to other office/practice sites and meeting and training locations. 14.     Successful completion of IHA competency-based program within introductory and training period.       MINIMUM PHYSICAL EXPECTATIONS:   1.        Physical activity that often requires keyboarding, filing and phone work. 2.        Physical activity that often requires extensive time working on a computer. 3.        Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.         4.        Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs. 5.        Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.   6.        Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. 7.        Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.   MINIMUM ENVIRONMENTAL EXPECTATIONS : This job operates in a typical office environment with some exposure to contagious diseases/viruses.   It requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.

  Job Summary: Assist with checking in/checking out patients, answering telephone calls, working within an electronic medical record.     Brief list of duties to include but not limited to:   Answering incoming patient phone lines Retrieving and processing messages left by patients Cross covering other positions as needed Documenting information in Patient's chart   Processing insurance referral/prior authorization and documents  Patient Scheduling Scheduling of tests and procedures Patient Check in and out   Education/Experience Requirements:     1-2 years experience with personal computers and frontline customer service Keyboarding 35 wpm Knowledge of computers    Education/Experience Preferred:   Graduate/equivalent of a 2-year program in a medical science field or equivalent ICD-9 and CPT coding experience a plus 2 years medical office experience Knowledge of insurance referrals Knowledge of Microsoft Office software   Medical terminology    Other skills required: Self-directed Ability to handle multiple priorities successfully Pleasant and friendly manner Neat appearance Physical Requirements:   Sitting, standing, reaching, bending, walking and stretching, ability to keyboard for extended periods of time.   Working Environment:   Busy, often times stressful, ambulatory facility providing direct patient care, considerable amount of direct patient/customer contact.      

JOB SUMMARY: Responsible for all aspects of checking patient in and/or out, making follow-up appointments, referrals, and processing financial transactions.  Responsible for completion and accuracy of patient computer data and collections.  Responsible for any day-to-day secretarial and receptionist responsibilities. JOB SPECIFICATIONS:   EDUCATION High School diploma and/or higher education level required. EXPERIENCE    A minimum of one (1) year experience working in a provider’s office as a receptionist or medical assistant with administrative responsibilities. JOB KNOWLEDGE Understanding of provider office operations. Effective verbal and written communication skills.         JOB RESPONSIBILITIES:   1.    Open up office, unlocking doors, turning on all equipment, etc. 2.    Disconnect answering service.  Obtain and facilitate any messages from the service. 3.    Answer telephone within a timely manner. 4.    Take messages. Give to appropriate person within 30 minutes of message. Pull and attach patient chart if needed. 5.    Pull all established patient charts and prepare new patient charts for the next day’s scheduled patients.  All charts to have printed superbill attached and all related paperwork to be filed in patient chart.  To be completed by the end of day prior to the next day scheduled patients.  Call and confirm all of the next day’s patients by the end of the prior workday. Inform them of their outstanding balances and co-payment. 6.       Greet all patients and vendors in a friendly and professional manner. 7.       Patients signed in for their appointment are acknowledged for demographic and insurance changes.  Update patient information changes into computer before patient check out with check out receptionist. 8.       Verify, obtain, and update any needed insurance authorization making sure that patients are not seen without an authorization. 9.       Schedule patient appointments. 10.    Maintain cleanliness of waiting room.  Cleaning and pick up a minimum of two (2) times per day.  Updating and entering cleaning needs in the cleaning service maintenance book. 11.    Verify and update daily transactions in computer by end of same day. 12.    Balance out Visa/Mastercard terminal by end of work day. 13.    Log and maintain all patient referrals in referral log book. 14.    Monitor, maintain, and order all office supplies.  Place all orders via MMA operating instructions. 15.    Maintain provider’s meeting schedule and days off in the computer. 16.    Facilitate all daily office mail.  Take mail to and from the mail box.  Open and stamp date all mail.  Pull chart and attach patient related mail.  Give to appropriate person. 17.    Monitor, maintain, and order all office postage stamp supply. 18.    Filing-all filing to be completed by end of day. 19.    Faxing, photocopying, process release of medical records. 20.    Maintain, balance, and request replenish of office petty cash. 21.    Facilitate in-patient billing and send to billing department. 22.    Work scheduled hours as assigned by Operation Manager utilizing time and attendance to maintain worked hours for payroll system. 23.    Any other responsibilities as assigned by the Practice Manager, Provider, and /or MMA or Memorial Medical Healthcare (MH) Administration. 24.    Demonstrates knowledge of and supports of MH mission, vision, and value statements, standards, policies, procedures, operating instructions, confidentiality statements, corporate compliance plan, and the code of ethical behavior.  

In compliance with the LGH Standards of Performance theMedical Receptionist performs a variety of tasks.  The individual must be highly organized with outstanding customer service.  Ability to multitask and be productive both independently as well as with the team. Accuracy and attention to detail is a must in this position as is ability to use electronic medical records systems.

The Receptionist II is responsible for greeting the patients and establishing a friendly, positive encounter for each patient's visit. The Receptionist II is responsible for maintaining patient flow, answering phones promptly and courteously and maintaining schedules. The Receptionist II is responsible for posting office charges, payments and adjustments. The Receptionist II is expected to adhere to all CCPN policies. QUALIFICATIONS:     High school graduate or equivalent. At least two years of experience in a medical office or one year of Cook Children's Physician Network medical office experience using a modern EMR system such as Athena or comparable. Understanding of diversified insurance plans. Knowledge of coding and medical terminology. Exhibit good interpersonal and communication skills. Maturity to withstand pressure that may arise in relation to the public and physician.

Medical Receptionist JOB SUMMARY :   Implement, support, and maintain the mission of St. Joseph's Physicians To deliver quality, accessible healthcare with compassion and service excellence.   Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.   ESSENTIAL DUTIES AND RESPONSIBILITIES : Complete all processes for checking in/out at the front desk, including the After Visit Summary. Responsible for entering correct demographics, insurance information, scanning insurance cards, collection copayments, and addressing outstanding balances. Ensure patient forms are explained and signed appropriately.   Communicate with the Reception Supervisor to keep informed on all aspects of operations pertinent to the stable operation of the front office.   Maintains frequent communication with providers, clinical and front reception staff to enhance employee relations and encourage an atmosphere of team spirit.   Screen all visitors' i.e. pharmaceutical reps and salespeople.   Manages drug rep luncheons and communications to office staff and providers.   Maintains the ability to function appropriately under stress or tension and directs problems or complaints to the appropriate personnel.   Demonstrates the ability to use and maintain all computer and front office equipment and knows who to contact when equipment fails.   Understands specific workplace workloads and has the ability to delegate for specific tasks.   Helps to maintain a safe work environment for all office personnel and report to pertinent staff any unsafe element.   Responsible for processing phone, patient portal, and email messages appropriately as well as routing messages to the proper provider team.   Handles the scheduling and rescheduling of appointments in the scheduling system.    Run reports and manage patient appointment recalls.   Monitor the automated telephone reminder call system reports and contact /reach out to patients that were not able to be called automatically.  Call patients manually if automated system is not working.  Understand and monitor insurance requirements such as Provider rosters and insurance verification through (website, phone call) and automatic insurance verification (RTE).   Keep the waiting room picked up and current materials.   Maintain the ability to schedule patients in accordance with office policies and in conjunction with provider needs.   Has the ability to obtain appropriate information at the time of call and input information in the computer system correctly.   Handles urgent calls according to protocol   Ability to plan and set priorities.   Meets deadlines and submits requested materials in a timely fashion.   Train new employees if requested on policies and procedures required to perform reception function.   Demonstrate adaptability and accept change in a positive manner.   Responsible for keeping up to date on corporate communications such as email and internal network such as the Pulse, SJEN, etc.   Present and ready for work in designated area at assigned time and dressed in appropriate work attire.   Readily assist other staff members upon completion of assigned duties.   Understand and adheres to all departmental policies and procedures.   Responsible for completing and maintain all required training relative to job function.   Exemplify a strong adherence to the professional code of conduct.   Maintains a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with patients, providers, employees, and greets patients in a compassionate and caring manner utilizing appropriate verbal skills. Follow all policies and procedures mandated by St. Joseph's Physicians and the Government regarding HIPAA and OSHA.   Abide by the policies and procedures set forth in the St. Joseph's Physicians employee handbook.   Perform duties and assist providers as part of the practice care team.  Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care.   Participate in quality improvement initiatives as part of the practice care team. Insure job functions align with office policies and procedures and patient-centered medical home standards.   ·          Perform other duties and responsibilities as required or requested.   ADDITIONAL RESPONSIBILITIES AS REQUESTED:   Perform Scanning and HIM functions.   Obtain patient pictures if required. Perform referral related functions.   KNOWLEDGE, SKILLS AND ABILITIES   Good verbal and written communications Ability to work well under pressure Knowledge of general office machines and telephone system Ability to multitask and adapt to shifting priorities Maintain high degree of discretion when dealing with confidential information     EDUCATION AND EXPERIENCE   High school diploma or equivalent Prior customer service experience preferred         PHYSICAL DEMANDS   Sedentary work- majority of time sitting ·          Repetitive motion of hands, fingers, and wrists   WORK ENVIRONMENT AND HAZARDS Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

POSITION DESCRIPTION:   Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff.  Greets, instructs and assists customers in obtaining needed services within the office and IHA.  Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services. Provides training and support for new staff and may assist with complex and unusual questions.     ESSENTIAL JOB FUNCTIONS: 1.        Serves in the capacity of a lead receptionist, providing guidance, training and support for newly hired staff; also provides assistance and support for complex or unique transactions. Sets a positive example for others to follow and is able to give feedback to staff in a positive manner. Serves as a go-to person when supervisor is not available. 2.        May assist with completing/compiling reception staff schedules. 3.        May oversee that daily payment and charge posting balancing is completed and correct. 4.        Assists with maintaining daily efficient workflow in the reception area. Trouble-shoots workflow issues for resolution. 5.        Brings reception staff issues and errors made, along with remedy suggestions, to the Practice Manager or Medical Reception Supervisor/Office Coordinator for approval and direction to speak to reception staff regarding resolution process and expectations. Provides remedial training. 6.        Serves as main go-to person for providers that have issues with scheduling, medical records, etc. 7.       Greets all individuals arriving at the office courteously and ensures that their needs are met. 8.       Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient's arrival. 9.       Accurately completes patient forms, collects payment, and ensures that charges are posted to the billing system. 10.     Retrieves and files EMR/paper charts and miscellaneous reports. 11.     Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner. 12.     Schedules and confirms appointments based on office protocols. 13.     Supports other offices, attends required meetings and training, and participates in committees as requested. 14.     Performs other duties as assigned.     ORGANIZATIONAL EXPECTATIONS: 1.       Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement 2.      Must be able to work effectively as a member of the reception team. 3.       Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers. 4.       Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook. 5.       Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems 6.       Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines 7.       Serves as a role model, by d emonstrating exceptional ability and willingness to take on new and additional responsibilities.  Embraces new ideas and respects cultural differences. 8.       Uses resources efficiently. 9.       Monitors, organizes and keeps work area and waiting room neat. 10.     If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.     MEASURED BY: Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.     ESSENTIAL QUALIFICATIONS: EDUCATION:   High School Diploma or GED; course work in insurance/billing, medical practice education or seminars are all preferred. CREDENTIALS/LICENSURE:   None MINIMUM EXPERIENCE:   1-2 years of experience in a medical or physician office     POSITION REQUIREMENTS (ABILITIES & SKILLS): 1.       Ability to effectively support new and existing staff with complex or unusual transactions through application of experience and knowledge; previous experience training new staff preferred. 2.       Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette. 3.       Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities. 4.       Service-oriented; responsive to customer needs and courteous in approach. 5.       High level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, NextGen, Microsoft Word /Excel/Outlook, intranet and computer navigation.  6.       Ability to compute mathematical calculations. 7.       Sufficient knowledge of medical terminology to perform responsibilities.  8.       Ability to work collaboratively in a team-oriented environment; professional and friendly demeanor. 9.       Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers. 10.    Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations. 11.    Good organizational and time management skills to effectively juggle multiple priorities and time constraints. 12.    Ability to exercise sound judgment and problem-solving and decision-making skills as required by position. 13.    Ability to handle patient and organizational information in a confidential manner. 14.    Ability to travel to other office/practice sites and meeting and training locations. 15.    Successful completion of IHA competency-based program within introductory and training period.      MINIMUM PHYSICAL EXPECTATIONS:   1.       Physical activity that often requires keyboarding, filing and phone work. 2.       Physical activity that often requires extensive time working on a computer. 3.       Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.        4.       Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs. 5.       Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.  6.       Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. 7.       Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.     MINIMUM ENVIRONMENTAL EXPECTATIONS : This job operates in a typical office environment with some exposure to contagious diseases/viruses.  It requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.  

Performs clerical, receptionist, secretarial and communication services for the Oncology Practice.  Files all medical documentation, schedules patients, billing, and authorization for all care provided.  Must be proficient in communication skills and project a pleasant voice for creating an exceptional patient experience.  Must be computer proficient and have the ability to manage multiple tasks in a busy office environment. 

GENERAL SUMMARY/BASIC PURPOSE OF JOB: According to detailed instructions, policies and procedures, greets and directs patients and visitor. Records and updates patient registration information, and verifies, insurance coverage. Retrieves patient charts prior to scheduled appointments, and files forms or reports in charts. Answers telephone and relays calls or takes messages. Schedules or confirms appointments according to established procedures. Maintains necessary records and logs of patient visits for use in billing. Performs related duties such as entering charges, accepting and receipting payments, sorting and distributing mail, photocopying records and bills, and so forth.     ESSENTIAL FUNCTIONS AND DUTIES                                                                                              ·        Always answers phones by identifying oneself in a courteous, efficient manner. Transfer calls to the appropriate division as required.   ·        Always greets patients in a courteous, pleasant, smiling manner ·        Registers all patients upon arrival and confirms or updates patient information. Ensures accuracy of log by cross-checking with patient sign-in daily ·        Always obtains current insurance information and verifies as required, maintaining copies of all documentation. ·        Explains to patient in a courteous and tactful manner what the charges and payment mechanism will be, should the patient have no insurance coverage. Collects and posts monies received from the patient and issues receipt. ·        Always obtains any required signatures/consents or authorizations.         MINIMUM EDUCATION High School Diploma or GED                  MINIMUM WORK EXPERIENCE: Less than one year of basic clerical training and six to twelve months of previous work related experience plus one to three months of on-the-job training.  Bilingual English/Spanish preferred

To provide all non-clinical services involved in an office encounter in a busy medical practice. Determines/requests co-pay, pre-cert, and other information.    REQUIRED 2+  years medical office experience Excellent communication and computer skills   PREFERRED Electronice Health Record software experience (EPIC a plus!) Hours are 8:30am to 5pm, Monday through Friday.   Office location: 

Primary Purpose: To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner, in accordance with Cass Regional Medical Center's mission statement. Formal Policy-Setting Responsibilities: No formal responsibility. The policies associated with the job's purpose and essential responsibilities are set by others. Routine Decision Making: Decides appropriate scheduling; verifies complete patient information; decides appropriate specialist to use according to insurance plan; verifies appropriate coding and correlation of charges. Required Knowledge: Insurance contracts, basic patient triage, CPT and ICD-9 coding and correlation; basic computer functions. Required Skills and Ability: Basic computer skills; basic accounting skills; time management skills; good communication skills; ability to use basic billing procedures. Education and Certification/ Registration Required for the Position: High school education.

General Summary: This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned.   Essential Duties and Responsibilities   1.       Answers telephone promptly and directs calls appropriately. 2.       Greets patients warmly and respectfully. 3.       Communicates efficiently and effectively with patient and significant others and keeps them informed. 4.       Obtains complete demographic and insurance information and enters into the system accurately. 5.       Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information. 6.       Schedules appointments according to established protocols. 7.       Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner. 8.       Takes accurate messages and processes them in a timely manner. 9.       Updates Patient Summary Sheet at the time of each encounter. 10.   Verifies insurance coverage and collects co-payments at time of service. 11.   Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.     Standards of Behavior   v      Service: I will seek out opportunities to improve customer satisfaction, always maintaining a positive attitude, showing respect to those we serve, and maintaining a safe environment for everyone v      Opportunity: I will address the needs of my customers and respond in a timely manner. It is my responsibility to provide everyone with prompt service, assist customers, listen courteously and maintain their right to privacy. v      Attitude: I will represent PCRMC with a positive attitude, caring demeanor and professional appearance in all encounters including stressful situations. A positive attitude is demonstrated through a friendly approach, active listening and meeting the needs of our customers. v      Respect: I am dedicated to serving our customers. I will treat everyone with courtesy and respect. I will respect and appreciate the value of all individuals through my behavior and communication. v      Safety: I am committed to promoting a safe culture within our organization.   Education High School Diploma or equivalent required. Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered. Minimum Work Experience Prefer two years working in general medical office or similar healthcare experience. Experience with equal level of responsibility and customer service will be considered. Certification/Licenses American Heart Association, Basic Life Support certification required.   Mental/Physical Requirements Considerable mental concentration required.   Lifting up to 35 lbs., turning activities and nearly constant walking required.   Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.   Working Conditions Medical office environment. Frequent exposure to infectious disease and hostile persons at times.   Frequent exposure to communicable disease via blood and other body fluids.   Minimal physical discomfort.   Receipt and Acknowledgment   I acknowledge and understand that:   • Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.   • This job description indicates the general nature and levels of work, knowledge, skills, abilities and essential functions (as covered under the Americans with Disabilities Act) expected of recipient.   I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time if I am unable to perform essential functions of the job.   • Job duties, tasks, work hours and work requirements may be changed at any time.   • Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations.   • I have read and understand this job description.