Medical receptionists, also known as medical secretaries, perform administrative duties, including scheduling patient appointments, billing, correspondence, drafting reports, and recording and compiling medical charts. Unlike other administrative assistants, medical receptionists use specific knowledge of medical terminology and procedures in their daily work. Medical receptionists are often on the front lines of patient interaction, greeting them and answering phone lines.
Medical Receptionist Education & Requirements
Medical receptionists must have a high school diploma or equivalent. While some community colleges offer certification or associate degree programs in medical reception, many individuals learn on the job or take specialized classes in medical terminology, software, and office procedures. People interested in medical receptionist jobs should have experience interacting with various personality types and excellent customer service skills. Organization, attention to detail, and an ability to multitask are also very important.
Medical Receptionist Jobs Outlook
Job prospects for medical receptionists are projected to grow 14 percent, which is above average growth for all occupations.
Medical Receptionist Job Salary
Median annual salary for medical receptionists is $27,830, according to the BLS, and the type of facility the medical receptionist is working in can have an impact on the amount.
CHA Assembly Square Care Center has an opening for a full-time Practice Medical Receptionist (PMR). This position will provide administrative support for a family practice focusing on customer satisfaction and teamwork. PMRs act as the link between the health care provider, the patient, other departments, outside agencies and consulting providers. This position may require working some evenings, weekends and occasional holidays.
Administrative responsibilities will include but are not limited to: Handling all calls appropriately and courteously. Registering patients and scheduling appointments via Epic. Verifying insurance eligibility using PASSPORT. Maintain and support both paper and electronic medical records. Collecting, processing, and reconciling co-pays to be deposited. Provide financial support by processing charges, reconciling daily receipts as well as identifying and correcting errors in billing. Assist the direct patient care providers with electronic and paper correspondence; sorting and prioritizing incoming and outgoing mail for each provider. Participate on a planned care team. Attends departmental meetings. Other duties as assigned.
Requirements: High School Diploma or GED is required. Minimum of one year experience working in an outpatient medical setting required. Bi-lingual skills such as Spanish, Portuguese or Haitian Creole preferred. Ability to work independently. Experience working on a Planned Care Team preferred. Must possess excellent customer service skills and attention to detail. [cha051414]
Apr 18, 2018
Other
CHA Assembly Square Care Center has an opening for a full-time Practice Medical Receptionist (PMR). This position will provide administrative support for a family practice focusing on customer satisfaction and teamwork. PMRs act as the link between the health care provider, the patient, other departments, outside agencies and consulting providers. This position may require working some evenings, weekends and occasional holidays.
Administrative responsibilities will include but are not limited to: Handling all calls appropriately and courteously. Registering patients and scheduling appointments via Epic. Verifying insurance eligibility using PASSPORT. Maintain and support both paper and electronic medical records. Collecting, processing, and reconciling co-pays to be deposited. Provide financial support by processing charges, reconciling daily receipts as well as identifying and correcting errors in billing. Assist the direct patient care providers with electronic and paper correspondence; sorting and prioritizing incoming and outgoing mail for each provider. Participate on a planned care team. Attends departmental meetings. Other duties as assigned.
Requirements: High School Diploma or GED is required. Minimum of one year experience working in an outpatient medical setting required. Bi-lingual skills such as Spanish, Portuguese or Haitian Creole preferred. Ability to work independently. Experience working on a Planned Care Team preferred. Must possess excellent customer service skills and attention to detail. [cha051414]
Job Summary: The Medical Receptionist/CMA is the central point of communication among patients, providers and other members of the health care team. She/he provides a superior level of service excellence to patients, physicians and staff in a caring and supportive manner. The Medical Receptionist protects patients' rights by maintaining strict patient confidentiality of personal and financial information at all times. The Medical Receptionist/CMA maintains office operations by following established policies and procedures and contributes to the team effort by accomplishing results as needed. Job Duties : T a k e p a t ie n t h i st o r ies a n d v i ta l si g n s. P r e p a r es p a t ie n ts fo r examination and treatment p r o c e d u r es. Prepare examination and treatment rooms with necessary instruments Dispense medication as directed A p pl y sp li n ts a n d d r e s si n gs, p r e p a r e a n d m a i n t a in s up p lies a n d e q u ip m e n t fo r t r e a t m e n ts i n c l udi n g st e ri liz a t i o n. A s s i s t p h ysici a n s in p r e p a r i n g fo r mi n o r s u rg e r ies a n d p h ysic a l s. P e r fo r m p h l e b o t o m y a n d d i s tr i bu t iv e l a b o r a t o r y p a p e r w o r k. H a n d le t e le p h o n e c al l s f r o m c lie n ts, p a t ie n ts, p r o s p ect iv e p a t ie n ts, p h ysici a n s, p h a r m acies, a s w e l l a s o t h er s t aff. Greet patients in a positive and helpful manner. Gather necessary demographic and insurance information from patient C o l l ec t p a y m e n ts, i ns ur a n ce co- p a ys, m e dici n e c h a rg es Generate fee slips for patients according to prescribed procedures P e r fo r m v a r i o u s c le r ic a l du t ies s u c h a s p h o t o c o p yi n g fo r m s, r e p o r ts a n d p a t ie n t in fo r m a t i o n, faxi n g fo r m s, f i li n g fo r m s/ c h a r ts. Performs other duties as assigned Job Requirements: Responsible, team oriented individual. High school diploma or equivalent. Medical Assistant certification preferred. Experience within a physician's office highly preferred. Excellent communication and phone skills, knowledge of physician office managed care requirements and basic understanding of coding is essential. Medical office reception experience a plus.
Apr 11, 2018
Other
Job Summary: The Medical Receptionist/CMA is the central point of communication among patients, providers and other members of the health care team. She/he provides a superior level of service excellence to patients, physicians and staff in a caring and supportive manner. The Medical Receptionist protects patients' rights by maintaining strict patient confidentiality of personal and financial information at all times. The Medical Receptionist/CMA maintains office operations by following established policies and procedures and contributes to the team effort by accomplishing results as needed. Job Duties : T a k e p a t ie n t h i st o r ies a n d v i ta l si g n s. P r e p a r es p a t ie n ts fo r examination and treatment p r o c e d u r es. Prepare examination and treatment rooms with necessary instruments Dispense medication as directed A p pl y sp li n ts a n d d r e s si n gs, p r e p a r e a n d m a i n t a in s up p lies a n d e q u ip m e n t fo r t r e a t m e n ts i n c l udi n g st e ri liz a t i o n. A s s i s t p h ysici a n s in p r e p a r i n g fo r mi n o r s u rg e r ies a n d p h ysic a l s. P e r fo r m p h l e b o t o m y a n d d i s tr i bu t iv e l a b o r a t o r y p a p e r w o r k. H a n d le t e le p h o n e c al l s f r o m c lie n ts, p a t ie n ts, p r o s p ect iv e p a t ie n ts, p h ysici a n s, p h a r m acies, a s w e l l a s o t h er s t aff. Greet patients in a positive and helpful manner. Gather necessary demographic and insurance information from patient C o l l ec t p a y m e n ts, i ns ur a n ce co- p a ys, m e dici n e c h a rg es Generate fee slips for patients according to prescribed procedures P e r fo r m v a r i o u s c le r ic a l du t ies s u c h a s p h o t o c o p yi n g fo r m s, r e p o r ts a n d p a t ie n t in fo r m a t i o n, faxi n g fo r m s, f i li n g fo r m s/ c h a r ts. Performs other duties as assigned Job Requirements: Responsible, team oriented individual. High school diploma or equivalent. Medical Assistant certification preferred. Experience within a physician's office highly preferred. Excellent communication and phone skills, knowledge of physician office managed care requirements and basic understanding of coding is essential. Medical office reception experience a plus.
Job Summary:
Greets patients/visitors at the desk, verifies insurance benefits, registers patient, schedules patient appointments, answers phones and directs calls. Provides general clerical and administrative support to staff as needed.
Responsible for overseeing the front office staff and maintaining a professional atmosphere within the clinic, provides direction and guidance to the other medical receptionists. A lead primarily performs the same work as others in the classification; in addition is directly accountable for monitoring and reviewing work assignments of other employees, checking work for accuracy, assisting in making daily work assignments, assisting with developing work schedules, or giving advice and work instructions to other employees. Fulfills all of the job functions and responsibilities of the Medical Receptionist.
Essential Job Functions:
1. Performs daily administrative duties including calling patients, handling patient requests, answering phones, pulling and preparing charts, filing, faxing, and copying.
2. Follows procedures for new and established patients, verifies information, L&I and referrals, collects payments, explains insurance billing requirements and provides receipts.
3. Verifies/completes medical records for daily visits, ensuring necessary forms are in the chart.
4. Gathers patient information and prepares patient chart for office visits.
5. Provides support to staff and/or assume responsibility when necessary.
6. Orients and trains new employees through demonstration of equipment and work methods.
7. Explains tasks to staff, instructs or guides employees on work processes.
8. Maintains office process manuals.
9. Inspects work for completion and accuracy. Reports results to supervisor/manager.
10. Communicates regularly with the clinic manager to update on status of projects or other issues and other necessary feedback.
11. Responsible for the monthly scheduling, creating and updating as needed.
12. Reports variance from performance and behavioral standards to supervisor/manager.
13. Orders clerical supplies within budgetary guidelines.
14. Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED for the position:
High School graduate or equivalent
Knowledge of clinical/medical front office procedures
Communication/public relations skills and flexible who relates well with others in a professional and pleasant manner
DESIRED for the position:
Medical Receptionist related work experience
Proficiency in basic medical terminology
Knowledge of medical records confidentiality
Apr 11, 2018
Other
Job Summary:
Greets patients/visitors at the desk, verifies insurance benefits, registers patient, schedules patient appointments, answers phones and directs calls. Provides general clerical and administrative support to staff as needed.
Responsible for overseeing the front office staff and maintaining a professional atmosphere within the clinic, provides direction and guidance to the other medical receptionists. A lead primarily performs the same work as others in the classification; in addition is directly accountable for monitoring and reviewing work assignments of other employees, checking work for accuracy, assisting in making daily work assignments, assisting with developing work schedules, or giving advice and work instructions to other employees. Fulfills all of the job functions and responsibilities of the Medical Receptionist.
Essential Job Functions:
1. Performs daily administrative duties including calling patients, handling patient requests, answering phones, pulling and preparing charts, filing, faxing, and copying.
2. Follows procedures for new and established patients, verifies information, L&I and referrals, collects payments, explains insurance billing requirements and provides receipts.
3. Verifies/completes medical records for daily visits, ensuring necessary forms are in the chart.
4. Gathers patient information and prepares patient chart for office visits.
5. Provides support to staff and/or assume responsibility when necessary.
6. Orients and trains new employees through demonstration of equipment and work methods.
7. Explains tasks to staff, instructs or guides employees on work processes.
8. Maintains office process manuals.
9. Inspects work for completion and accuracy. Reports results to supervisor/manager.
10. Communicates regularly with the clinic manager to update on status of projects or other issues and other necessary feedback.
11. Responsible for the monthly scheduling, creating and updating as needed.
12. Reports variance from performance and behavioral standards to supervisor/manager.
13. Orders clerical supplies within budgetary guidelines.
14. Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED for the position:
High School graduate or equivalent
Knowledge of clinical/medical front office procedures
Communication/public relations skills and flexible who relates well with others in a professional and pleasant manner
DESIRED for the position:
Medical Receptionist related work experience
Proficiency in basic medical terminology
Knowledge of medical records confidentiality
High school diploma or equivalent;college degree in healthcare administration or equivalent experience, preferred. Knowledge of medical terminology and outpatient third party reimbursement, preferred. experience in computer operations. Background in medical office environment, preferred. Excellent communication and organizational skills required.
Provide administrative coordination for Physicians, Patients, and Providers to ensure effective and efficient patient care.
Apr 17, 2018
Other
High school diploma or equivalent;college degree in healthcare administration or equivalent experience, preferred. Knowledge of medical terminology and outpatient third party reimbursement, preferred. experience in computer operations. Background in medical office environment, preferred. Excellent communication and organizational skills required.
Provide administrative coordination for Physicians, Patients, and Providers to ensure effective and efficient patient care.
POSITION DESCRIPTION:
Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.
ESSENTIAL JOB FUNCTIONS:
1. Greets all individuals arriving at the office courteously and ensures that their needs are met.
2. Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient's arrival.
3. Accurately completes patient forms, collects payment, and ensures that charges are posted to the billing system.
4. Retrieves and files EMR/paper charts and miscellaneous reports.
5. Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner.
6. Schedules and confirms appointments based on office protocols.
7. May oversee that daily payment and charge posting balancing is completed and correct.
8. Supports other offices, attends meetings and training as assigned.
9. Performs other duties as assigned.
ORGANIZATIONAL EXPECTATIONS:
1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement
2. Must be able to work effectively as a member of the reception team.
3. Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.
4. Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook.
5. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems
6. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines
7. Serves as a role model, by d emonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
8. Uses resources efficiently.
9. Monitors, organizes and keeps work area and waiting room neat.
10. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.
MEASURED BY:
Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.
ESSENTIAL QUALIFICATIONS:
EDUCATION: High School Diploma or GED; course work in insurance/billing, medical practice education or seminars are all preferred.
CREDENTIALS/LICENSURE: None
MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
1. Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.
2. Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities.
3. Service-oriented; responsive to customer needs and courteous in approach.
4. Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.
5. Ability to compute mathematical calculations.
6. Knowledge of medical terminology to perform position responsibilities.
7. Ability to work collaboratively in a team-oriented environment; professional and friendly demeanor.
8. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers.
9. Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
10. Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
11. Ability to exercise sound judgment and problem-solving skills.
12. Ability to handle patient and organizational information in a confidential manner.
13. Ability to travel to other office/practice sites and meeting and training locations.
14. Successful completion of IHA competency-based program within introductory and training period.
MINIMUM PHYSICAL EXPECTATIONS:
1. Physical activity that often requires keyboarding, filing and phone work.
2. Physical activity that often requires extensive time working on a computer.
3. Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.
4. Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
5. Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
6. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
7. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
MINIMUM ENVIRONMENTAL EXPECTATIONS :
This job operates in a typical office environment with some exposure to contagious diseases/viruses. It requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.
Apr 16, 2018
Other
POSITION DESCRIPTION:
Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.
ESSENTIAL JOB FUNCTIONS:
1. Greets all individuals arriving at the office courteously and ensures that their needs are met.
2. Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient's arrival.
3. Accurately completes patient forms, collects payment, and ensures that charges are posted to the billing system.
4. Retrieves and files EMR/paper charts and miscellaneous reports.
5. Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner.
6. Schedules and confirms appointments based on office protocols.
7. May oversee that daily payment and charge posting balancing is completed and correct.
8. Supports other offices, attends meetings and training as assigned.
9. Performs other duties as assigned.
ORGANIZATIONAL EXPECTATIONS:
1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement
2. Must be able to work effectively as a member of the reception team.
3. Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.
4. Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook.
5. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems
6. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines
7. Serves as a role model, by d emonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
8. Uses resources efficiently.
9. Monitors, organizes and keeps work area and waiting room neat.
10. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.
MEASURED BY:
Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.
ESSENTIAL QUALIFICATIONS:
EDUCATION: High School Diploma or GED; course work in insurance/billing, medical practice education or seminars are all preferred.
CREDENTIALS/LICENSURE: None
MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
1. Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.
2. Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities.
3. Service-oriented; responsive to customer needs and courteous in approach.
4. Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.
5. Ability to compute mathematical calculations.
6. Knowledge of medical terminology to perform position responsibilities.
7. Ability to work collaboratively in a team-oriented environment; professional and friendly demeanor.
8. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers.
9. Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
10. Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
11. Ability to exercise sound judgment and problem-solving skills.
12. Ability to handle patient and organizational information in a confidential manner.
13. Ability to travel to other office/practice sites and meeting and training locations.
14. Successful completion of IHA competency-based program within introductory and training period.
MINIMUM PHYSICAL EXPECTATIONS:
1. Physical activity that often requires keyboarding, filing and phone work.
2. Physical activity that often requires extensive time working on a computer.
3. Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.
4. Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
5. Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
6. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
7. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
MINIMUM ENVIRONMENTAL EXPECTATIONS :
This job operates in a typical office environment with some exposure to contagious diseases/viruses. It requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.
Medical Receptionist
Join the REMARKABLE team at SwedishAmerican! As a division of UW Health, we offer patients local access to many world-class specialists right here in Rockford, Illinois and surrounding communities.
We are seeking a Medical Receptionist to:
Join our world-class team of doctors, nurses and other health care professionals in providing everything from preventive health care to highly specialized programs.
Provide quality care in a compassionate patient- and family- centered environment.
Schedule appointments, take messages and maintain patient demographic and financial aspects as required.
Greet and direct department patients and visitors and provide assistance as necessary.
Contribute to the efficient operation of the department by answering phones and providing a variety of clerical support. Experience/Skills:
Previous receptionist or word processing experience preferred.
Excellent verbal, written, organizational and critical decision making skills required.
Must be able to read, write legibly and communicate effectively in English.
Ability to handle multiple tasks simultaneously.
Good interpersonal skills and ability to all levels of staff.
Ability to sort and file alphabetically or numerically.
Ability to operate a variety of general office equipment and use of a computer.
Successful completion of annual job specific competencies and skill verification tools required.
Pay: SwedishAmerican offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.
SwedishAmerican serving northern Illinois and southern Wisconsin communities--also a Magnet ®-designated facility-- is dedicated to delivering high quality healthcare and strategies to keep our patients and their families well. In fact, quality drives all that we do. In recent years, our commitment to quality and excellence has resulted in more national awards , for quality and preference than any other health system in northern Illinois.
Learn more about our benefits at SAH
Explore SAH medical centers and clinic locations
SwedishAmerican, A division of UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Apr 06, 2018
Other
Medical Receptionist
Join the REMARKABLE team at SwedishAmerican! As a division of UW Health, we offer patients local access to many world-class specialists right here in Rockford, Illinois and surrounding communities.
We are seeking a Medical Receptionist to:
Join our world-class team of doctors, nurses and other health care professionals in providing everything from preventive health care to highly specialized programs.
Provide quality care in a compassionate patient- and family- centered environment.
Schedule appointments, take messages and maintain patient demographic and financial aspects as required.
Greet and direct department patients and visitors and provide assistance as necessary.
Contribute to the efficient operation of the department by answering phones and providing a variety of clerical support. Experience/Skills:
Previous receptionist or word processing experience preferred.
Excellent verbal, written, organizational and critical decision making skills required.
Must be able to read, write legibly and communicate effectively in English.
Ability to handle multiple tasks simultaneously.
Good interpersonal skills and ability to all levels of staff.
Ability to sort and file alphabetically or numerically.
Ability to operate a variety of general office equipment and use of a computer.
Successful completion of annual job specific competencies and skill verification tools required.
Pay: SwedishAmerican offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.
SwedishAmerican serving northern Illinois and southern Wisconsin communities--also a Magnet ®-designated facility-- is dedicated to delivering high quality healthcare and strategies to keep our patients and their families well. In fact, quality drives all that we do. In recent years, our commitment to quality and excellence has resulted in more national awards , for quality and preference than any other health system in northern Illinois.
Learn more about our benefits at SAH
Explore SAH medical centers and clinic locations
SwedishAmerican, A division of UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Southern New Hampshire Medical Center
Nashua, NH, USA
Affiliated with Southern New Hampshire Medical Center, Foundation Medical Partners is the second largest multi-specialty group in New Hampshire and serves the greater Nashua community. We encourage the professional and personal development of our employees and are proud of the workplace culture we have developed.
The team at Amherst Family Practice blends traditional and holistic methods to care for our patients and their families. We work together to create an individualized plan that will keep our patients healthy. We invite you to join our incredible team!
At Southern New Hampshire Health, we believe in the little moments and the power of small gestures. It is our desire to make every patient, family or visitor interaction meaningful.
You'll see some of these wonderful moments in our new video "We believe in the little moments..." Check it out below.
snhcareers.org/we-believe-in-the-little-moments
Summary :
Responsible for greeting patients, checking in and checking out patients, answering phones, scheduling patient appointments, scheduling tests and procedures, entering referrals, filing and other duties as assigned.
Qualifications:
· Must be able to multitask and work in a fast pace environment
· Excellent customer service skills required
· Prior work experience in a healthcare setting required
· Basic computer experience required
· EMR experience a plus
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
Apr 16, 2018
Other
Affiliated with Southern New Hampshire Medical Center, Foundation Medical Partners is the second largest multi-specialty group in New Hampshire and serves the greater Nashua community. We encourage the professional and personal development of our employees and are proud of the workplace culture we have developed.
The team at Amherst Family Practice blends traditional and holistic methods to care for our patients and their families. We work together to create an individualized plan that will keep our patients healthy. We invite you to join our incredible team!
At Southern New Hampshire Health, we believe in the little moments and the power of small gestures. It is our desire to make every patient, family or visitor interaction meaningful.
You'll see some of these wonderful moments in our new video "We believe in the little moments..." Check it out below.
snhcareers.org/we-believe-in-the-little-moments
Summary :
Responsible for greeting patients, checking in and checking out patients, answering phones, scheduling patient appointments, scheduling tests and procedures, entering referrals, filing and other duties as assigned.
Qualifications:
· Must be able to multitask and work in a fast pace environment
· Excellent customer service skills required
· Prior work experience in a healthcare setting required
· Basic computer experience required
· EMR experience a plus
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
Responsibilities:
· Accurately schedules, preregisters/registers, checks in and checks out patients for a Lakeland Health physician practice.
· Responsible for gathering all necessary demographic and insurance information, verifies, confirms insurance benefits and may assist with precertification requirements needed to allow Lakeland Health to provide prompt, courteous service and to be reimbursed appropriately for patient visits and services.
Requirements:
· High school graduate or GED required. Additional college, business or computer courses preferred.
· Current American Heart Association Basic Cardiac Life Support required.
· One to two years of customer service experience is preferred.
· Prefer previous experience in a physician office setting as a receptionist.
· Some experience working in a healthcare setting required.
· Must have experience using computers and telephone systems in a work setting.
· Must demonstrate consistent positive customer service skills, such as smiling and using a customer friendly tone of voice with customer.
· Must have good interpersonal skills sufficient to communicate effectively with physicians, nursing personnel, others within Lakeland HealthCare, patients, and a diverse group of persons outside of the facility seeking information.
· Must demonstrate the ability to treat others with compassion and respect.
· Must be able to exercise independent judgment and take initiative in order to resolve issues on a timely basis.
· Must be flexible and adapt easily to constant changes. Bilingual communication preferred.
· Ability to work extended hours beyond normal work schedule to include, but not limited to, evenings, weekends, extended shifts and/or extra shifts, sometimes on short notice.
Apr 16, 2018
Other
Responsibilities:
· Accurately schedules, preregisters/registers, checks in and checks out patients for a Lakeland Health physician practice.
· Responsible for gathering all necessary demographic and insurance information, verifies, confirms insurance benefits and may assist with precertification requirements needed to allow Lakeland Health to provide prompt, courteous service and to be reimbursed appropriately for patient visits and services.
Requirements:
· High school graduate or GED required. Additional college, business or computer courses preferred.
· Current American Heart Association Basic Cardiac Life Support required.
· One to two years of customer service experience is preferred.
· Prefer previous experience in a physician office setting as a receptionist.
· Some experience working in a healthcare setting required.
· Must have experience using computers and telephone systems in a work setting.
· Must demonstrate consistent positive customer service skills, such as smiling and using a customer friendly tone of voice with customer.
· Must have good interpersonal skills sufficient to communicate effectively with physicians, nursing personnel, others within Lakeland HealthCare, patients, and a diverse group of persons outside of the facility seeking information.
· Must demonstrate the ability to treat others with compassion and respect.
· Must be able to exercise independent judgment and take initiative in order to resolve issues on a timely basis.
· Must be flexible and adapt easily to constant changes. Bilingual communication preferred.
· Ability to work extended hours beyond normal work schedule to include, but not limited to, evenings, weekends, extended shifts and/or extra shifts, sometimes on short notice.
Job Summary:
Greets patients/visitors at the desk, verifies insurance benefits, registers patient, schedules patient appointments, answers phones and directs calls. Provides general clerical and administrative support to the department staff as needed.
Essential Job Functions:
1. Performs daily administrative duties including calling patients, handling patient requests, answering phones, pulling and preparing charts, filing, faxing, and copying.
2. Follows procedures for new and established patients, verifies information, L&I and referrals, collects payments, explains insurance billing requirements and provides receipts.
3. Verifies/completes medical records for daily visits, ensuring necessary forms are in the chart.
4. Gathers patient information and prepares patient chart for office visits.
Competencies:
Must utilize Cerner or McKesson application systems to track patient care.
Employees must follow all guidelines and policies of EvergreenHealth.
License, Certification, Education or Experience:
REQUIRED for the position:
High School graduation or equivalent
Knowledge of clinical/medical front office procedures
Communication/public relations skills and flexible who relates well with others in a professional and pleasant manner
Knowledge of medical records confidentiality
DESIRED for the position:
Medical Receptionist related work experience
Proficiency in basic medical terminology
EMR (electronic medical records) experience
Apr 10, 2018
Other
Job Summary:
Greets patients/visitors at the desk, verifies insurance benefits, registers patient, schedules patient appointments, answers phones and directs calls. Provides general clerical and administrative support to the department staff as needed.
Essential Job Functions:
1. Performs daily administrative duties including calling patients, handling patient requests, answering phones, pulling and preparing charts, filing, faxing, and copying.
2. Follows procedures for new and established patients, verifies information, L&I and referrals, collects payments, explains insurance billing requirements and provides receipts.
3. Verifies/completes medical records for daily visits, ensuring necessary forms are in the chart.
4. Gathers patient information and prepares patient chart for office visits.
Competencies:
Must utilize Cerner or McKesson application systems to track patient care.
Employees must follow all guidelines and policies of EvergreenHealth.
License, Certification, Education or Experience:
REQUIRED for the position:
High School graduation or equivalent
Knowledge of clinical/medical front office procedures
Communication/public relations skills and flexible who relates well with others in a professional and pleasant manner
Knowledge of medical records confidentiality
DESIRED for the position:
Medical Receptionist related work experience
Proficiency in basic medical terminology
EMR (electronic medical records) experience
FLOAT POSITION: This position will work in EMG clinics as needed. Traveling required; reimbursed for mileage. Must have a valid WA State Driver's License. Minimum one year medical office experience and strong customer service skills required. Multi line phone and electronic scheduling experience desired. Shift Hours: vary.
Job Summary:
Greets patients/visitors at the desk, verifies insurance benefits, registers patient, schedules patient appointments, answers phones and directs calls. Provides general clerical and administrative support to the MS or Parkinson's staff as needed.
Essential Job Functions:
1. Performs daily administrative duties including calling patients, handling patient requests, answering phones, pulling and preparing charts, filing, faxing, and copying.
2. Follows procedures for new and established patients, verifies information, L&I and referrals, collects payments, explains insurance billing requirements and provides receipts.
3. Verifies/completes medical records for daily visits, ensuring necessary forms are in the chart.
4. Gathers patient information and prepares patient chart for office visits.
5. Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED for the position:
High School graduate or equivalent
Knowledge of clinical/medical front office procedures
Communication/public relations skills and flexible who relates well with others in a professional and pleasant manner
DESIRED for the position:
Medical Receptionist related work experience
Proficiency in basic medical terminology
Knowledge of medical records confidentiality
Apr 09, 2018
Other
FLOAT POSITION: This position will work in EMG clinics as needed. Traveling required; reimbursed for mileage. Must have a valid WA State Driver's License. Minimum one year medical office experience and strong customer service skills required. Multi line phone and electronic scheduling experience desired. Shift Hours: vary.
Job Summary:
Greets patients/visitors at the desk, verifies insurance benefits, registers patient, schedules patient appointments, answers phones and directs calls. Provides general clerical and administrative support to the MS or Parkinson's staff as needed.
Essential Job Functions:
1. Performs daily administrative duties including calling patients, handling patient requests, answering phones, pulling and preparing charts, filing, faxing, and copying.
2. Follows procedures for new and established patients, verifies information, L&I and referrals, collects payments, explains insurance billing requirements and provides receipts.
3. Verifies/completes medical records for daily visits, ensuring necessary forms are in the chart.
4. Gathers patient information and prepares patient chart for office visits.
5. Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED for the position:
High School graduate or equivalent
Knowledge of clinical/medical front office procedures
Communication/public relations skills and flexible who relates well with others in a professional and pleasant manner
DESIRED for the position:
Medical Receptionist related work experience
Proficiency in basic medical terminology
Knowledge of medical records confidentiality
The Receptionist II is responsible for greeting the patients and establishing a friendly, positive encounter for each patient's visit. The Receptionist II is responsible for maintaining patient flow, answering phones promptly and courteously and maintaining schedules. The Receptionist II is responsible for posting office charges, payments and adjustments. The Receptionist II is expected to adhere to all CCPN policies.
QUALIFICATIONS:
High school grad or equivalent. At least two years of experience in a medical office or one year of Cook Children's Physician Network medical office experience using a modern EMR system such as Epic or comparable. Understanding of diversified insurance plans.
Knowledge of coding and medical terminology.
Good interpersonal skills.
Maturity to withstand pressure that may arise in relation to the public
Apr 12, 2018
Other
The Receptionist II is responsible for greeting the patients and establishing a friendly, positive encounter for each patient's visit. The Receptionist II is responsible for maintaining patient flow, answering phones promptly and courteously and maintaining schedules. The Receptionist II is responsible for posting office charges, payments and adjustments. The Receptionist II is expected to adhere to all CCPN policies.
QUALIFICATIONS:
High school grad or equivalent. At least two years of experience in a medical office or one year of Cook Children's Physician Network medical office experience using a modern EMR system such as Epic or comparable. Understanding of diversified insurance plans.
Knowledge of coding and medical terminology.
Good interpersonal skills.
Maturity to withstand pressure that may arise in relation to the public
Medical Receptionist, Internal Medicine - Clifton Springs
FLH Medical, PC, has an opening in Clifton Springs for an Internal Medicine Medical Receptionist. This is a Full Time position, working Monday through Friday. The Medical Receptionist is responsible for welcoming patients, answering and directing phonecalls, scheduling appointments,representing the office in the community, and other clerical duties as necessary.
Requirements
-High school graduate.
-Common computer and strong typing skills.
-Previous medical reception experience preferred.
-Demonstrates the ability to communicate clearly and pleasantly to staff, physicians, patients, and visitors.
Interested applicants may apply online, email resume to Andre.Forcier@FLHealth.org, or fax resume to (315) 789-0281. Questions may be directed to FLH Medical, PC at (315) 230-5646.
The Medical Receptionist, Internal Medicine-Clifton Springs, will be employed by FLH Medical, PC. This is a separate professional corporation affiliated with Finger Lakes Health.
Mar 27, 2018
Other
Medical Receptionist, Internal Medicine - Clifton Springs
FLH Medical, PC, has an opening in Clifton Springs for an Internal Medicine Medical Receptionist. This is a Full Time position, working Monday through Friday. The Medical Receptionist is responsible for welcoming patients, answering and directing phonecalls, scheduling appointments,representing the office in the community, and other clerical duties as necessary.
Requirements
-High school graduate.
-Common computer and strong typing skills.
-Previous medical reception experience preferred.
-Demonstrates the ability to communicate clearly and pleasantly to staff, physicians, patients, and visitors.
Interested applicants may apply online, email resume to Andre.Forcier@FLHealth.org, or fax resume to (315) 789-0281. Questions may be directed to FLH Medical, PC at (315) 230-5646.
The Medical Receptionist, Internal Medicine-Clifton Springs, will be employed by FLH Medical, PC. This is a separate professional corporation affiliated with Finger Lakes Health.
Purpose of Job Communicates to all patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and any other concerns that may be addressed. Greets and registers all patients upon their arrival to the clinic. Job Requirements Education High School Diploma or General Educational Development (G.E.D.) required. Experience 6 months previous customer services experience preferred. License/Certifications Skills/Knowledge/Abilities Strong verbal communication skills for positive interaction with staff and customers in person and over the phone. Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications. Ability to follow written and verbal instructions. Ability to work in a diverse healthcare environment with diverse customer expectations. Ability to work as a team. Ability to keep patient information confidential. Ability to read, write, and comprehend various written reports and documents. Ability to manage multiple tasks simultaneously and efficiently. Physical Requirements Weight Demands Medium Light Work - Exerting up to 35 pounds of force. Physical Activity Not necessary for the position (0%): Climbing Crawling Kneeling Occasionally Performed (1%33%): Balancing Crouching Distinguish colors Lifting Pulling/Pushing Standing Stooping/bending Twisting Walking Frequently Performed (34%-66%): Carrying Fingering/Touching Grasping Keyboarding/typing Reaching Repetitive Motions Sitting Speaking/Talking Constantly Performed (67%-100): Hearing Seeing/visual Job Hazards Not Related: Chemical agents (Toxic, Corrosive, Flammable, Latex) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinaryoffice environment) Equipment/Machinery/Tools Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as Xray,Cat Scan, Gamma Knife, etc) Radiation NonIonizing(Ultraviolet, visible light, infrared and microwaves that causes injuries totissue or thermal or photochemical means) Mechanical moving parts/vibrations Rare (1%-33%) Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF) Note: Safety Officer can assist with identification of job hazards Essential Job Functions Essential Functions I Registers patients for appointments by collecting and verifying patient demographics, insurance information,and other essential information to ensure accurate information is maintained for each patient. Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner. Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, andhandle other patient matters to ensure excellent customer service is provided within a timely manner andaccording to policies and procedures. Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care. Handles insurance inquires by answering questions, assisting with referrals, and completing appropriatepaperwork to ensure exam charges are submitted to insurance within a timely manner. Processes and distributes written communication and documents (forms, letters, mail) accurately. Provides appropriate care specific to the age of the patient to ensure understanding and comfort level oftreatment as outlined in the “Population Specific Criteria.†Essential Functions II Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management. Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures. Other duties as assigned.
Apr 12, 2018
Other
Purpose of Job Communicates to all patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and any other concerns that may be addressed. Greets and registers all patients upon their arrival to the clinic. Job Requirements Education High School Diploma or General Educational Development (G.E.D.) required. Experience 6 months previous customer services experience preferred. License/Certifications Skills/Knowledge/Abilities Strong verbal communication skills for positive interaction with staff and customers in person and over the phone. Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications. Ability to follow written and verbal instructions. Ability to work in a diverse healthcare environment with diverse customer expectations. Ability to work as a team. Ability to keep patient information confidential. Ability to read, write, and comprehend various written reports and documents. Ability to manage multiple tasks simultaneously and efficiently. Physical Requirements Weight Demands Medium Light Work - Exerting up to 35 pounds of force. Physical Activity Not necessary for the position (0%): Climbing Crawling Kneeling Occasionally Performed (1%33%): Balancing Crouching Distinguish colors Lifting Pulling/Pushing Standing Stooping/bending Twisting Walking Frequently Performed (34%-66%): Carrying Fingering/Touching Grasping Keyboarding/typing Reaching Repetitive Motions Sitting Speaking/Talking Constantly Performed (67%-100): Hearing Seeing/visual Job Hazards Not Related: Chemical agents (Toxic, Corrosive, Flammable, Latex) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinaryoffice environment) Equipment/Machinery/Tools Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as Xray,Cat Scan, Gamma Knife, etc) Radiation NonIonizing(Ultraviolet, visible light, infrared and microwaves that causes injuries totissue or thermal or photochemical means) Mechanical moving parts/vibrations Rare (1%-33%) Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF) Note: Safety Officer can assist with identification of job hazards Essential Job Functions Essential Functions I Registers patients for appointments by collecting and verifying patient demographics, insurance information,and other essential information to ensure accurate information is maintained for each patient. Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner. Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, andhandle other patient matters to ensure excellent customer service is provided within a timely manner andaccording to policies and procedures. Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care. Handles insurance inquires by answering questions, assisting with referrals, and completing appropriatepaperwork to ensure exam charges are submitted to insurance within a timely manner. Processes and distributes written communication and documents (forms, letters, mail) accurately. Provides appropriate care specific to the age of the patient to ensure understanding and comfort level oftreatment as outlined in the “Population Specific Criteria.†Essential Functions II Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management. Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures. Other duties as assigned.
South County Hospital
Wakefield, South Kingstown, RI 02879, USA
Answer, triage and forward telephone calls to the appropriate individuals. Greet patients, obtain and/or verify patient demographic and insurance information, obtain referral information and collect co-payments. Collect all encounter forms and payments, and schedule follow-up appointments as necessary. Schedule surgeries as ordered by the physicians and obtain pre-authorizations as necessary. High School Graduate or equivalent with medical terminology preferred.
Apr 06, 2018
Other
Answer, triage and forward telephone calls to the appropriate individuals. Greet patients, obtain and/or verify patient demographic and insurance information, obtain referral information and collect co-payments. Collect all encounter forms and payments, and schedule follow-up appointments as necessary. Schedule surgeries as ordered by the physicians and obtain pre-authorizations as necessary. High School Graduate or equivalent with medical terminology preferred.
DUTIES: Responsible as primary attendant for telephone and patient check-in, interacting with all patients in a professional and courteous manner. QUALIFICATIONS: High school diploma or GED equivalency with concentration of courses in secretarial science. Minimum 2-3 years previous clerical experience in a front desk position, preferably in a medical practice. Knowledge of medical terminology desirable. SPECIAL REQUIREMENTS: Must be skilled in fundamental computer operations and the use of Microsoft Windows; applications including Word and Excel. Ability to operate telephone, copier, fax machine and other office equipment. Must be able to deal effectively and amicably with many diverse personalities. Must be fluent in verbal/written English skills: bilingual an advantage. Must be flexible and able to work in stressful environment.
Mar 23, 2018
Other
DUTIES: Responsible as primary attendant for telephone and patient check-in, interacting with all patients in a professional and courteous manner. QUALIFICATIONS: High school diploma or GED equivalency with concentration of courses in secretarial science. Minimum 2-3 years previous clerical experience in a front desk position, preferably in a medical practice. Knowledge of medical terminology desirable. SPECIAL REQUIREMENTS: Must be skilled in fundamental computer operations and the use of Microsoft Windows; applications including Word and Excel. Ability to operate telephone, copier, fax machine and other office equipment. Must be able to deal effectively and amicably with many diverse personalities. Must be fluent in verbal/written English skills: bilingual an advantage. Must be flexible and able to work in stressful environment.
This position is part-time, 3 days per week, 24 hours per week.
Position Summary
Promotes a professional practice image by the efficient performance of a variety of business and clerical related tasks designed to facilitate the smooth flow of patients and all visitors in a prompt and courteous manner, manages the telephone, schedules appointments, prepares charts, collects payments and co-payments, process forms and on occasion enters charges and payments in the computer system.
Job Responsibilities
Ø Understanding of electronic charting to include scanning and indexing of all patient records.
Ø Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
Ø Performs patient registration.
Ø Collects, copies and updates personal and financial information (insurance cards, driver's license, etc.) obtained from the patients.
Ø Verifies medical insurance coverage and documents information prior to the patient's departure from the office.
Ø Checks with insurance companies for benefits on elective procedures.
Ø Collects co-pays from insured patients and provide receipts when warranted.
Ø Notifies patients when a collection account must be satisfied at time of service.
Ø Acts as patient relations representative by answering patient inquiries either in person or on the telephone within the limits of his/her knowledge and medical practice policies. .
Ø Maintains an accurate file system for insurance eligibility lists and office forms (i.e., return to work; release of medical records, informed consents, prescription pads).
Ø Follow-up on patient no-shows; send reminder notices when appropriate. Send letter to PCP if necessary.
Ø Contact patients to remind them of upcoming appointments and rescheduling of bumped appointments.
Ø Follow confidentiality and security rules when providing information to outside sources.
Ø Accepts and signs for mail parcels and other deliveries according to office policy.
Ø Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
Ø Maintains an orderly, neat and clean front desk area and waiting room.
Ø Verification of MFAP applications.
Ø Confirm pharmaceutical rep lunches.
Ø Performs other tasks as requested.
JOB DESCRIPTION AND STANDARDS Receptionist: Check-In
Qualifications
Experience and Education: High school graduate or equivalent; completion of a recognized medical program preferred.
Knowledge Of : Modern operational methods germane to a medical practice; clerical equipment, operations and processes, must have basic understanding of medical terms and abbreviations; usage of computer systems; the mechanics of HMOs, IPAs, and PPOs; various medical forms, reports and processing methods; possess a fundamental knowledge of basic billing procedures; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.
Ability To : Make a great first impression and sustain it, answer multiline telephones, type at least 50 WPM and operate a 10-key adding machine; operate or learn to operate automated systems personal computers and fax machines; employ tact, diplomacy and compassion with all types of people; communicate well irrespective of the medium; exhibit strong interpersonal skills; maintained cooperative relationships with staff members, patients and physicians; communicate clearly and concisely; process a variety of medical reports and correspondence; follow set routines and be alert to variations and make decisions accordingly; persons working in this position must maintain organized and accurate records; exercise team coordination skills; serve as patient advocate; understand and enforce the financial policy of the practice and recognize correct costly data capture errors.
Mar 06, 2018
Other
This position is part-time, 3 days per week, 24 hours per week.
Position Summary
Promotes a professional practice image by the efficient performance of a variety of business and clerical related tasks designed to facilitate the smooth flow of patients and all visitors in a prompt and courteous manner, manages the telephone, schedules appointments, prepares charts, collects payments and co-payments, process forms and on occasion enters charges and payments in the computer system.
Job Responsibilities
Ø Understanding of electronic charting to include scanning and indexing of all patient records.
Ø Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
Ø Performs patient registration.
Ø Collects, copies and updates personal and financial information (insurance cards, driver's license, etc.) obtained from the patients.
Ø Verifies medical insurance coverage and documents information prior to the patient's departure from the office.
Ø Checks with insurance companies for benefits on elective procedures.
Ø Collects co-pays from insured patients and provide receipts when warranted.
Ø Notifies patients when a collection account must be satisfied at time of service.
Ø Acts as patient relations representative by answering patient inquiries either in person or on the telephone within the limits of his/her knowledge and medical practice policies. .
Ø Maintains an accurate file system for insurance eligibility lists and office forms (i.e., return to work; release of medical records, informed consents, prescription pads).
Ø Follow-up on patient no-shows; send reminder notices when appropriate. Send letter to PCP if necessary.
Ø Contact patients to remind them of upcoming appointments and rescheduling of bumped appointments.
Ø Follow confidentiality and security rules when providing information to outside sources.
Ø Accepts and signs for mail parcels and other deliveries according to office policy.
Ø Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
Ø Maintains an orderly, neat and clean front desk area and waiting room.
Ø Verification of MFAP applications.
Ø Confirm pharmaceutical rep lunches.
Ø Performs other tasks as requested.
JOB DESCRIPTION AND STANDARDS Receptionist: Check-In
Qualifications
Experience and Education: High school graduate or equivalent; completion of a recognized medical program preferred.
Knowledge Of : Modern operational methods germane to a medical practice; clerical equipment, operations and processes, must have basic understanding of medical terms and abbreviations; usage of computer systems; the mechanics of HMOs, IPAs, and PPOs; various medical forms, reports and processing methods; possess a fundamental knowledge of basic billing procedures; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.
Ability To : Make a great first impression and sustain it, answer multiline telephones, type at least 50 WPM and operate a 10-key adding machine; operate or learn to operate automated systems personal computers and fax machines; employ tact, diplomacy and compassion with all types of people; communicate well irrespective of the medium; exhibit strong interpersonal skills; maintained cooperative relationships with staff members, patients and physicians; communicate clearly and concisely; process a variety of medical reports and correspondence; follow set routines and be alert to variations and make decisions accordingly; persons working in this position must maintain organized and accurate records; exercise team coordination skills; serve as patient advocate; understand and enforce the financial policy of the practice and recognize correct costly data capture errors.
Education: High school diploma or equivalent.
Experience: One year of experience in customer service or reception preferred. Experience in a health care environment preferred.
Mar 05, 2018
Other
Education: High school diploma or equivalent.
Experience: One year of experience in customer service or reception preferred. Experience in a health care environment preferred.
Purpose and Scope:
Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily batching. Maintains medical records and prepares charts for clinic sessions. Provides assistance as needed to physicians, Practice Administrator, and clinical staff.
I. Position Requirements:
A. Education: Post high school degree or certificate preferred.
B. Experience: Two years relevant experience required. Knowledge of medical office or hospital scheduling systems and electronic medical records preferred. Knowledge of medical terminology and medical office billing and operations preferred.
C. Other Qualifications: Qualified candidates must possess excellent interpersonal communication ability, customer service skills, and telephone etiquette. Must be able to perform in a high-pressure environment and have the ability to organize multiple tasks and prioritize responsibilities. Must maintain a high level of confidentiality. Must present professionally, have a pleasant personality, and ability to communicate positively with patients and staff.
Feb 27, 2018
Other
Purpose and Scope:
Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily batching. Maintains medical records and prepares charts for clinic sessions. Provides assistance as needed to physicians, Practice Administrator, and clinical staff.
I. Position Requirements:
A. Education: Post high school degree or certificate preferred.
B. Experience: Two years relevant experience required. Knowledge of medical office or hospital scheduling systems and electronic medical records preferred. Knowledge of medical terminology and medical office billing and operations preferred.
C. Other Qualifications: Qualified candidates must possess excellent interpersonal communication ability, customer service skills, and telephone etiquette. Must be able to perform in a high-pressure environment and have the ability to organize multiple tasks and prioritize responsibilities. Must maintain a high level of confidentiality. Must present professionally, have a pleasant personality, and ability to communicate positively with patients and staff.
Marshall Medical Center
Placerville, CA 95667, USA
This position greets, registers and schedules patients; answers and routes phone calls; collects payments; works with external and internal physician office staff and patients on referrals and referral status and performs other clerical duties as assigned.
Requires basic medical terminology; working knowledge of physician receptionist duties, collection of co-payments and scheduling appointments; working knowledge of CPT & ICD-9 and HCPCS coding, insurance billing; computer familiarity and excellent customer service, communication and organizational skills. 10-key by touch required. Previous medical office exp. pref'd.
Apr 18, 2018
Other
This position greets, registers and schedules patients; answers and routes phone calls; collects payments; works with external and internal physician office staff and patients on referrals and referral status and performs other clerical duties as assigned.
Requires basic medical terminology; working knowledge of physician receptionist duties, collection of co-payments and scheduling appointments; working knowledge of CPT & ICD-9 and HCPCS coding, insurance billing; computer familiarity and excellent customer service, communication and organizational skills. 10-key by touch required. Previous medical office exp. pref'd.
Serves as the initial contact person at the medical practice, principally responsible for all front desk and reception activities. As needed, cross-trained to assist the back office as a Medical Assistant either during normal front office shift or as back up for unplanned or scheduled absences. Greets patients in a service oriented and professional manner, answers phones, registers patients, collects co-payments, updates demographic and insurance information, and provides patients with follow up appointments and requisitions for tests. Performs clinical duties under the delegation of a physician in an ambulatory setting.
Qualifications
EDUCATION: High school graduation or equivalent; completion of an accredited Medical Assistant program preferred.
EXPERIENCE: Externship experience in a medical office or ambulatory health setting strongly preferred; experience working with electronic medical records preferred.
LICENSE/CERT/REG: CMA (Certified Medical Assistant) by American Association of Medical Assistants, or RMA (Registered Medical Assistant) through American Medical Technologists or equivalent within 6 months of hire. CPR certification.
SKILLS: Ability to type 40 words per minute; basic computer skills; excellent verbal /written communication and customer service skills. Clinical competency as verified during the initial 90 day orientation period and annually thereafter. Computer and Electronic Medical Record skills and ability to function in a variable clinical setting.
Sep 26, 2017
Other
Serves as the initial contact person at the medical practice, principally responsible for all front desk and reception activities. As needed, cross-trained to assist the back office as a Medical Assistant either during normal front office shift or as back up for unplanned or scheduled absences. Greets patients in a service oriented and professional manner, answers phones, registers patients, collects co-payments, updates demographic and insurance information, and provides patients with follow up appointments and requisitions for tests. Performs clinical duties under the delegation of a physician in an ambulatory setting.
Qualifications
EDUCATION: High school graduation or equivalent; completion of an accredited Medical Assistant program preferred.
EXPERIENCE: Externship experience in a medical office or ambulatory health setting strongly preferred; experience working with electronic medical records preferred.
LICENSE/CERT/REG: CMA (Certified Medical Assistant) by American Association of Medical Assistants, or RMA (Registered Medical Assistant) through American Medical Technologists or equivalent within 6 months of hire. CPR certification.
SKILLS: Ability to type 40 words per minute; basic computer skills; excellent verbal /written communication and customer service skills. Clinical competency as verified during the initial 90 day orientation period and annually thereafter. Computer and Electronic Medical Record skills and ability to function in a variable clinical setting.