445 jobs found

Director of Volunteer Services   SUMMARY OF JOB RESPONSIBILITIES: o    Responsible for the programmatic oversight and integrity of Volunteer Services throughout the organization. o    Serves as the professional expert for the Program Directors and mentor for the Volunteer Coordinators at all sites. o    Responsible for ensuring the policies and procedures, documentation, data bases and other systems are working effectively and efficiently. o    Overall responsibility for the functioning of the Volunteer Services Department in Grand Junction. o    Orients new managers to the use and appreciation of volunteers. o    Provides ongoing training and information about utilizing and appreciating volunteers to staff who manage volunteers. o    Responsible for the development and implementation of a strategic and operational plan for the Grand Junction Volunteer Department. o    Overall responsibility for the development and implementation of a quality plan for Volunteer Services.   KEY ACCOUNTABILITIES: 1.        PASSION FOR THE USE & INVOLVEMENT OF VOLUNTEERS IN ALL ASPECTS OF HOPEWEST Responsible for passionately promoting the use, involvement, inclusion and recognition of volunteers throughout the organization. o    Responsible for orienting new managers regarding use and appreciation of volunteers throughout the organization. o    Responsible for providing ongoing training and information to HopeWest staff who manage and utilize volunteers. o    Provides community presentations regarding HopeWest and volunteer opportunities.   2.        ADMINISTRATIVE RESPONSIBILITY FOR THE ORGANIZATION'S VOLUNTEER PROGRAM o    Facilitates regular organization wide meetings for all Volunteer Coordinators to discuss new policies, processes, get input, best practices in volunteer management, etc.   o    Oversees annual review of all policies and procedures.   Ensures Volunteer Coordinators have input into changes/updates during review process.   Ensures Volunteer Coordinators receive education once policies are signed. o    Develops new policies as needed and prior to the implementation of any new program.                o    Responsible for the development of an annual and on-going recruitment plans.   This includes working with the Marketing Department. o    Responsible for ensuring an annual volunteer satisfaction survey is completed.   Results are reviewed, analyzed and any necessary changes are made. o    Provides professional expertise and guidance to Volunteer Coordinators at all sites related to the functioning of volunteer services. o    Collaborates with Program Directors and all HopeWest departments regarding structure, services, training, concerns, etc. as needed. o    Coordinates orientation related to volunteer services for any Volunteer Coordinator hired in the organization. o    Assists Program Directors in the screening, interviewing and hiring of new staff for their volunteer department. o    Oversees annual review of volunteer department forms. o    Oversees annual review of volunteer orientation topics, materials, etc. o    Oversees the Medicare Hospice requirements related to volunteer services to ensure organization remains compliant (5% match, annual training hours, etc.). o    Quarterly prepares quality report and presents in Quality meeting.   Ensures results are shared with all Volunteer Coordinators and Program Directors. o    Responsible for the effective utilization and functioning of the volunteer services software. o    Assists Program Directors with auditing their volunteer files and compliance as needed. o    Communicates any concerns/issues to the Program Directors. o    Provides Orientation support to the Grand Junction Heirlooms store.   3.        DEVELOPMENT, COORDINATION AND IMPLEMENTATION OF PATIENT CARE VOLUNTEER PROGRAM IN GRAND JUNCTION o    Overall responsibility for ensuring the development, coordination and implementation of patient care volunteer program in Grand Junction. o    Provides supportive counseling, corrective action and dismissal of patient care volunteers when needed. o    Communicates passion about the effective utilization and engagement of patient care volunteers to clinical staff and management team.   o    Develops and implements creative methods for educating clinical staff about volunteer issues on a consistent basis. o    Overall responsibility for ensuring patient care documentation is turned in timely and reviews documentation for content and signatures. o    Overall responsibility for ensuring that all patient care volunteer files are accurate, complete and current.   4.        PROFESSIONAL BEHAVIOR    Displays behavior, appearance and work style aligned with the professional image of     HopeWest. o    Reports promptly for scheduled work/visits and commits to the appropriate amount of time necessary to satisfactorily complete each assignment.   Does not have an excessive number of unplanned absences ("call offs"). o    Identifies, utilizes and shares healthy work practices and coping mechanisms.   Willingly seeks out support systems. o    Carries out responsibilities according to established professional standards, ethics and boundaries. o    Follows through on all work assignments and commitments to others in a timely manner. o    Minimizes errors by being attentive to details.   Verbalizes ownership when mistakes do occur. o    Develops position expertise and knowledge by actively participating in self-directed learning by attending in-services/workshops and reading journals/articles.   Documents these educational activities on the yearly educational logs.    Maintains and enhances knowledge in own area of work as well as a general understanding of the services offered by HopeWest in order to be an ambassador for HopeWest. o    Shares new information and/or individual expertise with others to ensure efficient and successful workflow, services and outcomes. o    May participate in taking new employees, students, etc. on ride along visits--making them feel welcome and connected, and including them in activities and duties of the day. o    Consistently adheres to organizational dress code, including wearing of name tag. o    Attends all mandatory staff meetings and educational sessions. o    Complies with all deadlines and requirements related to licenses, insurance and certifications.   5.        TEAMWORK Demonstrates the ability to work collaboratively with a multidisciplinary team.   o   Communicates regularly with other team members on concerns and issues. o   Role models effective team interactions fostering cohesion of team members. o   Provides positive energy to the functioning of the team. o   Regularly attends and actively participates in team meetings and staff meetings. o   Acknowledges the key role of volunteers and participates in their recognition and support. o   Willingness to accept assignments of tasks or projects that are not specifically stated in job description. 6.        CUSTOMER SERVICE Maintains a focus on exemplary customer service that leaves both internal and external customers fully satisfied with their experience at HopeWest. o   Acknowledges internal and external customers with direct eye contact and courtesy. o   Makes a positive impression on customers by greeting and establishing rapport, showing courtesy and respect, actively listening, and showing concern for their spoken and unspoken needs. o   Demonstrates the ability to openly and respectfully receive feedback from customers; acknowledging their level of satisfaction and seeking to understand their perceptions and feelings. o   Demonstrates discretion in responding to issues of customer dissatisfaction, creating a positive memory of how the concern was handled. o   Follows through on commitments made to both internal and external customers.   o   Incorporates compassion, patience and empathy into every interaction with internal and external customers.   7.        COMMUNICATION Demonstrates effective written and oral communications that engage internal and external customers. o   Seeks first to understand and assume best intent. o   Demonstrates respectful communication by speaking professionally and adjusting to the most effective communication and learning styles for various audiences. o   Makes a strong and positive first impression by actively listening and quickly establishing a rapport with all internal and external customers. o   Demonstrates the ability to openly and respectfully receive/provide feedback from/to supervisor, peers, subordinates and all internal and external customers (we talk to each other not about each other).   8.        QUALITY & COMPLIANCE We utilize a framework of continuous improvement to achieve excellence in service, regulatory compliance and optimal organizational performance. o   Actively seeks the root cause of problems or concerns, participates in quality improvement teams and communicates with supervisor to facilitate resolution. o   Timely reports any incidents, concerns and injuries via the web portal and/or directly to supervisor. o   Adheres to organizational policies, procedures and practices. o   Has knowledge of and adheres to all compliance regulations, policies and procedures. o   Ensures and adheres to strict confidentiality when handling patient information, according to the HIPAA Privacy Act and HopeWest policy and procedure regarding confidentiality.   Complies with all HopeWest information security practices. o   Immediately reports breaches/potential breaches to the Privacy Officer. o   Understands and follows all Safety Standards and practices of the organization.   9.        DOCUMENTATION Understands and complies with regulatory and HopeWest requirements with documentation. Documents completely and accurately per HopeWest requirements. o    Documents in a timely manner which adheres to HopeWest's policy regarding documentation standards and timeliness.   10.    REGULATORY Maintains a working knowledge of the regulations and benefit coverages related to the program(s)/areas in which you work. o    Demonstrates a thorough working knowledge of all regulations applicable to your job assignment. o    Understands and is able to explain benefit coverages to customers in an accurate and understandable way. o    Demonstrates knowledge of fiscal responsibilities in planning and delivering care .   12.   LEADERSHIP AND SUPERVISION o     Adheres precisely to external deadlines. o     Models the HopeWest values and maintains the HopeWest management standards. o     Effectively hires, orients and supervises staff. o     Demonstrates alignment with HopeWest philosophy of leadership and management.   QUALIFICATIONS -           Bachelor's degree in a related field. -           3 years of experience in volunteer management and coordination or human resources. -           Valid Colorado driver's license and unlimited access to reliable transportation. -           Adequate automobile insurance. -           Ability to set priorities and follow through. -           Good organizational skills. -           Good management skills. -           Good communication skills--both verbal and written. -           Experience with public speaking. -           Experience with computer databases for tracking volunteer data and running reports. -           Proficient with Microsoft Office Suite:   MS Word, Excel, PowerPoint and Outlook. -           Proficient running reports and analyzing data. -           Valid Colorado driver's license and unlimited access to reliable transportation.   PHYSICAL REQUIREMENTS – Light work While performing the duties of this job, the employee is regularly required to stand, walk, sit, use the hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.   Must be able to lift and/or move up to 25 pounds and push/pull up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. REASONABLE ACCOMMODATION:   To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS       Work is performed in an office with open desk space and includes computer and telephone work.   Frequent job interruptions will occur to answer staff and volunteers questions or to answer phones.   Often drives to and from appointment in the community.   EOE