Owensboro Health 440 HOPKINSVILLE STREET Greenville Kentucky 42345 United States
Jan 20, 2019As needed
Job Summary Responsible for the registration of all patients' accessing services with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, scheduling, assisting and escorting patients, and point of service collection, while maintaining confidentiality, professionalism and ethics continuously. Completes routine and detailed work assignments. Duties and tasks are standardized. Exercises some judgment. Refers more complex duties and tasks to higher levels. Job Responsibilities May visit patient rooms to gather needed insurance and financial information. Confirms eligibility and verifies insurance benefits. Schedules appointment times using computerized scheduling programs as needed. Explains financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment. Counsels patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate. Ensures that all necessary demographic and billing information is obtained for patients and entered in the computer system with timeliness and accuracy. Accepts payments and co-pays. Communicates effectively with insurance companies, external agencies, patients, physicians and his/her office staff. Verifies insurance coverage presented by the patients. May communicate with referring facilities regarding patient transfers and in conjunction with nursing, coordinate hospital wide bed control functions to provide the optimum placement of patients. May move patients to and from the department escorting, using stretchers, and wheelchairs. May perform bed control duties including reviewing unit census in coordination with Environmental Services Supervisor and House Supervisor to determine patient placement (includes "Do Not Announce" patients), monitoring assigned bed tab to place rooms within designated time frame, and maintaining bed control log with assignment and placement issues. Takes reservations from physicians and their office staff and maintains a log of scheduled and unscheduled patients requiring bed placement. Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility's policies and procedures, schedules outpatient appointments and tests accordingly. Organizational Responsibilities Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation. Education High school diploma, General Equivalency Diploma (GED) or higher required. Associate's degree preferred. Licensure/Certification/Registration None required. Work Experience No experience required. A minimum of 2 years' in a healthcare setting preferred. Knowledge of Medical Terminology and Medical Insurance preferred. Skills and Attributes Learning and applies knowledge at a basic level relying heavily on senior staff for troubleshooting. Requires critical thinking skills and decisive judgement. Works under direct supervision. Must be able to work in a stressful environment and take appropriate action. Performs all functions related to registration/admitting via computer. Operates audio-visual equipment, printer, calculator, fax, scanner and copiers. Must be able to communicate effectively and patiently with the community and professionals, organize and prioritize both individual and team goals while working independently. Knowledge of registration system applications, secretarial skills, must be able to key efficiently. FLSA Classification Non-Exempt Disclaimer This description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all areas. Additional Position Related Details Populations Served Training is provided relevant to the population served, based on scope of care of the service assignment. Physical Requirements Activity and Frequency: Bending/Stooping - Rarely Climbing - Never Keyboard Data Entry - Frequently Kneeling - Never Lifting/Moving Patients - Never Lifting/Carrying (Non-Patient) - 0-25 lbs - Occasionally Lifting/Carrying (Non-Patient) - 25-75 lbs - Never Lifting/Carrying (Non-Patient) - over 75 lbs - Never Pushing/Pulling - 0-25 lbs - Never Pushing/Pulling - 25-75 lbs - Never Pushing/Pulling - over 75 lbs - Never Reaching - Rarely Repetitive Foot/Leg Movements - Never Repetitive Hand/Arm Movements - Frequently Running - Never Sitting - Frequently Squatting - Frequently Standing - Never Walking - Frequently Audible Speech - Frequently Hearing Acuity - Frequently Smelling Acuity - Never Taste Discrimination - Never Vision: Depth Perception - Frequently Vision: Distinguish Color - Frequently Vision: Seeing - Far - Frequently Vision: Seeing - Near - Frequently Exposures Owensboro Health is committed to providing a safe working environment including training and access to person protective equipment necessary to this position. While performing duties of this position, occupational exposure to bloodborne pathogens is present for all employees.