Independent Healthcare Properties 1522 Wilson Pike 20
Dec 03, 2018
Position Overview: The Regional Director of Healthcare Operations oversees the company’s clinical care, healthcare operations and quality assurance within a defined region. This position serves as a liaison between the home office and the assigned communities within the region to clearly communicate the overall goals and objectives concerning resident clinical care, sales and marketing, healthcare operations and quality assurance. Corporate Structure: The Regional Director of Healthcare Operations is part of a group of corporate leaders. IHP’s Regional Director of Healthcare Operations, along with other corporate staff, will work in conjunction to: * Establish a positive corporate culture. * Create dynamic business strategies. * Implement effective clinical programs. * Measure performance. * Solve problems early when they are first identified. * Generate positive business outcomes. The Regional Director of Healthcare Operations will report directly to the Area Director of Operations. Personal Characteristics: As a key component to the positive corporate culture for IHP, the Regional Director of Healthcare Operations will ensure all assigned communities abide by all applicable federal and state regulations. Critical to this role are the following expectations and characteristics: * Enthusiasm and passion for serving seniors. * Deliberative clinical problem solver. * Effective communicator on all levels. Key Business Areas: IHP has identified key business areas that will delineate the Regional Director of Healthcare Operations’ areas of responsibility. Obviously, not all aspects of the Regional Director of Healthcare Operations’ roles and responsibilities can be incorporated in this list. * Management of all aspects of resident clinical care and healthcare operations. * Recruitment, training and mentoring of Resident Services Directors. * Successfully manage healthcare needs and opportunities of residents. * Responsible for clinical outputs, putting plans in place, and working with the community teams. * Maintain compliance with all applicable laws and regulations. * Maintains Morning Pointes quality assurance and compliance programs. * Ensure compliance with Morning Pointe policies and procedures. * Educate employees regarding the corporate commitment to all laws, regulations, and guidelines of the state and federal government. The Regional Director of Healthcare Operations is a leader not only to the assigned Morning Pointe communities, but to the communities visited at large. Proper dress, conduct, and professionalism are to be evident at all times. While being held to these standards, it is important that the Regional Director of Healthcare Operations hold others to these standards as well. Roles and Expectations: WORKING CONDITONS: * Works in office environment. * Sits, stands, bends, lifts and moves intermittently during working hours. Subject to frequent interruptions. * May work beyond normal business hours. * Frequently travels to community locations within region. * Involved with residents, associates, caregivers, government agencies/personnel, etc., as required to accomplish job duties. * Sufficient mobility and strength to move freely through the building and to assist with resident re-positioning and/or transfers when necessary. * Requires ability to sit for extended periods, bend, stoop, reach, push/pull, stand, walk, carry, kneel, and lift up to 50 pounds. * Ability to carry out essential functions of the job (with or without accommodation) without posing a specific, current risk or substantial harm to health and safety of self or others. EDUCATION and EXPERIENCE: * Graduate of an accredited school of nursing. * Current active license as a Nurse in each state he/she is assigned to work in. * Preference will be given to an RN. While RN licensure is strongly preferred, an LPN with a significant amount of experience in a leadership role within the senior living industry will be considered. * Licensure as an Administrator or ability to obtain, if applicable, for the states of assigned communities within region. * Two years of professional nursing experience in an assisted living setting preferred. * Three years of experience in leadership role within healthcare operations or comparable management experience required. * Previous successful experience with the survey process within the senior living field. SPECIFIC REQUIREMENTS: * Must have excellent verbal and written communication skills and understand basic math. * Must possess the ability to make independent decisions when circumstances warrant such action. * Must have demonstrated ability to develop and deliver appropriate training programs. * Must have excellent interpersonal skills. * Must be computer literate. * Must possess leadership ability and willingness to work harmoniously with professional and non-professional personnel. ESSENTIAL FUNCTIONS: * Must be able to read, write, speak and understand the English language. * Must be able to sit, stand, bend, lift, push, pull, stoop, walk and move intermittently during work hours. * Must practice regular and dependable attendance. * Must be able to concentrate and use reasoning skills and judgment. * Must be able to advise, mentor and guide community Resident Services Directors. IHP’s associates are the key to its business success. This vast resource is the most dynamic, expensive and visual aspect of the business. The Regional Director of Healthcare Operations is to incorporate a variety of leadership skills with the following efforts: ROLES and RESPONSIBILITIES: * Understanding of and experience with the assessment, documentation, medication management, scheduling, labor management, care planning and marketing components of healthcare operations within the senior living industry. * Ability to handle stressful situations. This job cannot be performed without exposure to the stresses associated with the 24 hour a day/365 day per year nature of the senior living industry. Examples of these stresses include shift rotation, weekend and holiday duty, unusual or impaired resident behavior, family reactions, death and dying, state survey process, etc. * Must be willing to be on-call as needed to support the communities within region. * Ability to arrive and begin work on time and respond to community needs 24 hours a day, 7 days a week through on-call availability or delegation. * Apply personnel policies to facts concerning job performance without regard to race, sex, age, national origin, religion, or disability. * Perform essential functions of Resident Services Director and or Executive Director if a vacancy occurs within region. Assist with recruitment, hiring and training of new Resident Services Director and Executive Director candidates. * Maintain current skills and knowledge through continuing education and apply information to job responsibilities. * Must have the ability to plan, organize, develop, implement and interpret the programs, goals, objectives, policies and procedures of the resident care department. * Must understand and follow company policies, including all Human Resource policies. * Ability to work independently or part of a team; ability to interact appropriately with others. * Ability to work with supervision, receiving instructions, feedback, coaching, counseling and/or discipline. * Must be self-motivated and cooperative, have a good attitude and be able to perform under minimal supervision. * Audits clinical charts ensuring the provision of quality care and services to residents. Ensures that the resident care department is always “survey ready”. * Assists with the development of staffing plans that assure there are sufficient numbers of qualified, competent staff to meet resident care needs in each assigned Community. * Recommends numbers and types of nursing personnel necessary to provide care and to maintain compliance with Community mission and with regulations. * Ensures 24-hour availability as a nursing administration resource during emergency situations in assigned communities. * Provide support and guidance to Resident Services Directors to execute tasks necessary to implement and meet operational, clinical and sales objectives. * Supervise development of in-service education programs designed to equip care staff with sufficient knowledge and skills to provide nursing and nursing related services to each resident. * Assists in developing policies and procedures that reflect current clinical practice, professional standards, and Morning Pointe philosophy of care. * Communicate and interpret policies and procedures to assigned communities. * Monitor and audit to help ensure that all new employee orientation and annual required updates are current and documented per state guidelines. * Monitor and coach on how and when to conduct resident assessments and care plans, how to evaluate residents’ responses to interventions and effective documentation in clinical records, including MARS, to ensure compliance with state and federal requirements. * Ensure that all associates are familiar with the infection control program designed to provide a safe, sanitary and comfortable environment, while preventing the development and transmission of disease and infection. * Review infection control reports to identify trends and to develop effective actions to control and prevent infections. * Review monthly wellness checks, incident reports and fall risk/management programs to ensure clinical excellence in caring for residents during routine community visits. * Ensure that partnerships with outside healthcare providers such as home health and therapy are effective in keeping residents at their highest functional level * Work collaboratively with Resident Services Directors and Executive Directors in designated region with concerns/issues as they arise with residents, families, associates, medical staff, clinical staff, and community leadership team. Assist with coordination of care, services and implementation of care plans, as well as the ongoing maintenance of quality of care, quality of life and a homelike environment for all residents.