Hilton Garden Inn 815 E Baltimore Pike
Dec 03, 2018
General Summary: Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company. Principal Duties and Responsibilities: : * Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities. * Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established. * Respond to requests from guests for assistance and information about the local area. * Sell rooms to “walk-in” customers. * Routinely enter or change reservation information on the computer system. * Post charges and payments to guest accounts, as needed. * Make necessary corrections to guest accounts. * Communicate with the housekeeping department about room status/availability. * Deliver requested items to guests, as needed, including incoming faxes, mail etc. * Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner. * Operate hotel switchboard. * Clean and maintain the front desk area/front lobby. * Maintain daily logs (including communication). * Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments. * Assist with facility deposits as needed. * Issue safety deposit boxes, when requested. * Reconcile the Housekeeping report with the bucket (registration cards) to monitor room occupancy. * Pre-block rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs. * Maintain a current room status report. * Perform additional assignments as required. Job Requirements: : * High school diploma or equivalent required. * Hospitality and/or customer service experience is preferred. * Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service. * Must be able to communicate effectively, be polite, courteous, and responsive to our guests. * Must be able to speak and write the English language in an understandable manner. * Must be able to stand for long periods of time. * Must be organized and detail oriented. * A valid driver’s license is required. * Typing and computer skills are required.