Operations Specialist

  • Bridgemark Healthcare
  • Oak Park, Illinois
  • Posted: Jul 10, 2018

Job Description


This position requires an individual who is dependable, a self-starter, organized, and can readily set priorities and multi-task. The qualified candidate will be able to provide the management companys team a variety of administrative and support functions to aid them in being more focused and effective in their roles, as well as being an active participant on the management team. The qualified candidate will have knowledge of general nursing home work practices and performs related work as required.


Performs duties and responsibilities with assigned functional area which includes, but is not limited to the following tasks:

Ensures completeness of and submission timeliness of facility required processes and reports and alerts Operations team to process failures. Examples include marketing plans, mandatory nursing reports, spending reports, hours tracking worksheets, management reports, training compliance rates, attendance and progressive discipline tracking, correct use of job sites, and use of clinical support tools organization.
Monitors each pay cycle report when released, and brings areas of under-performance to the attention of facility leadership and associated Senior Director of Operations.
Coordinates equipment/contracting bids, provides equipment specifications to Senior Director of Operations, and purchases non-routine capital items.
Manages supply purchasing information by creating and maintaining approved vendor list.
Orders promotional materials and printed items as requested via approved vendors.
Coordinates with graphic designers for development of marketing materials.
Tracks advertising programs.
Keeps performance reports up to date. Shares information regularly with the leadership team and communities.
Prepares for and presents reports at monthly Bridgemark leadership meetings including statistics for training, compliance standards, quality ratings, hospital readmissions, hiring, retention, turnover rates, vacancies, and others as requested.
Initiates customer satisfaction surveys.
Assists in maintaining the project calendar for corporate maintenance team.
Organizes and prepares reports for Bridgemark team members prior to community visits.

A High School diploma (or equivalent); plus:
Preferred: an Associates Degree in a business-related field (or equivalent certification); or,
Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Particular weight will be given to experience in the long-term care or post-acute services industries.
Excellent computer skills with high level of proficiency in Microsoft (Excel, Word, and Outlook) along with the ability to learn other systems.
Ability to maintain cooperative working relationships with vendors, community, and staff.
Knowledge of English usage, spelling, grammar and punctuation.
Ability to communicate clearly and concisely, orally and in writing.
Ability to exercise sound judgment within established guidelines.