PATIENT SERVICE REPRESENTATIVE

  • Northern Light Health
  • TAMC - North Street Presque Isle Maine 04769 US
  • Posted: Nov 19, 2018
Other Office and Clerical

Job Description

Entry-Level Position 

 

GENERAL DESCRIPTION/STATEMENT:

Using TAMC Standards of Behavior, demonstrates professionalism at all times with patients, visitors, and co-workers.  A team player is necessary for this position of variable skills, organization and independent working environment.  Fast paced setting requires independent thinking and ability and willingness to be flexible and adaptable to changes.

 

Patient Service Representative will be supervised and managed by the Manager overseeing the practice.  He/she will report directly to the Practice Specialist or directly to the Manager in the absence of Practice Specialist for assistance/questions/concerns/issues regarding responsibilities (see Essential Duties below). 

 

ESSENTIAL DUTIES: 

 

1.         Monitoring patient schedule; scheduling, rescheduling and following up on missed appointments

2.         Answer all telephone calls – forward where appropriate or take accurate messages with dates and times.

3.         Prepare charts, making new charts when appropriate.           

4.         All aspects of patient registration (e.g. ensuring accuracy and completeness of

            information needed for registration, follow-up appointments as necessary,

            testing/procedures scheduling, collection of co-payments as applicable).

5.         Proper documentation of patient records.                                                     

6.         Tracking of provider documentation.

7.         Following ROI policy.

8.         Verifying encounters and posting charges appropriately

9.         Cash up sheet is generated and processed – Daily Log maintained if applicable.

10.       Maintain safety standards and report safety issues immediately.

10.       Maintain mandatory education compliance.

 

 

OTHER RESPONSIBILITIES: 

Assist other staff and providers as required with special projects and requests.

Float to other departments as needed to cover PSR duties in employee absences.

           

LICENSE REQUIREMENTS:

 

No license is required.

 

AVAILABILITY REQUIREMENTS:

 

Weekdays, but may infrequently require some early morning and/or evening hours.

 

EDUCATION, SKILLS, EXPERIENCE REQUIREMENTS:

 

Ø  High school diploma or G.E.D;

Ø  Excellent organizational and communication skills;

Ø  Ability to work independently;

Ø  Ability to organize and prioritize work to meet deadlines;

Ø  Word processing/typing skills.

 

NECESSARY EQUIPMENT:   Computer, Telephone

 

PHYSICAL DEMAND REQUIREMENTS:

 

1.   Sitting:  Up to 6 hours per day  

2.   Standing.   Up to 4 hours/day

3.   Walking.  Up to 4 hours/day

4.   Lifting/Carrying.  Up to 20 lbs occasionally (less than 1/3 of shift or job cycle), and/or up to 10 lbs frequently (up to  2/3 of shift).

5.   Twisting.  Occassionally ( less than 1/3 of shift)

6.   Bending. Occassionally (less than 1/3 of shift)

7.   Squatting/Kneeling.   Occassionally (less than 1/3/ of shift)

8.   Endurance.  . This job is classified as LIGHT.

9.   ExtremeWrist Position. Rarely (less than 10% of shift or job cycle).

10. Pinching.  RARELY (less than 10% of shift or job cycle).

11. Hand/Wrist Repetitions.   . Occasionally (less than 1/3 of shift or job cycle). This job is NOT classified as a requiring a high level of repetitive upper extremity movement

12. Manual Dexterity.  Occasional fine motor skills required.

13. Tasks Requiring Use of Either Hand or Dominant Hand.  60%- 100% of shift or job cycle time.

14. Tasks Requiring Use of Both Hands.  Up to 60% of shift or job cycle time.

15. Sight.  Requires corrected 20/25 near vision and minimal 20/40 corrected far vision.

16. Hearing.  Must be able to recognize speech at normal tone and volume at normal conversation distance (up to 4 feet).

17. Speech.  Ability to speak and be comprehended in normal conversation.

18. Exposure to Infection, radiation, electric shock or toxic chemicals: This job does not present significant risk of exposure to bloodborne infection, radiation, electric shock or toxic exposure under normal working conditions.

 

 

ENVIRONMENTAL FACTORS:

           

1.   High/Low Temperature.  Work environment 70 - 80?F. No significant  exposure to

      extremes of temperature, weather, humidity, or adverse atmospheric conditions are

     anticipated under normal work conditions.

2.   Hazardous Noise.  None anticipated under normal working conditions.

3.   Working with Others.  Close association is frequent and compromises a major portion of the job.

4.  Confined Spaces or Cramped Body Positions. Job does not involve work in cramped positions/confined spaces (0 hours per week).

5.   Body Injuries.  No significant likelihood of traumatic injury - deep cuts, fractures or permanent disabling injuries under normal working conditions..

6.   Exposure to/Injury by Moving Objects.  No significant likelihood of injury from

      moving objects or equipment under normal working conditions. .

7.   Toxic Conditions.  NO SIGNIFICANT EXPOSURE to toxic or caustic chemicals is

      anticipated under normal working conditions.

8.   Role Ambiguity.  Slight, rarely is it not clear what others expect of the worker.

 

COGNITIVE:

 

1.   Problem-Solving Skills.  Frequent problem-solving skills required.

2.   Judgment/Assessment. Continuously assesses situations and determines corrective actions needed.

3.   Supervision. May supervise individuals and must perform functions involved with supervi­sion of employees in the particular department.

4.   Reading/Comprehension. Must be able to read and comprehend greater than Grade 10 level of instructions.

5.   Math/Arithmetic. Must be able to add, subtract, multiply, divide, perform fractions, and calculate percentages.

 

EMOTIONAL ENVIRONMENT:

 

1.   Composure Under Working Conditions (including demanding, and/or rude, resi­dents/staff/visitors).  Must remain calm and exercise self-control in working relation­ships with patients, staff, and visitors.

 

INTERPERSONAL SKILLS REQUIRED:

 

1.   Willingness to work cooperatively is necessary

2.   Strong public relations and customer satisfaction motivation

3.   Ability to maintain professional manner under stress

4.   Ability to maintain high degree of confidentiality