Guest Services Concierge 8072

  • Vail Valley Medical Center
  • 181 W Meadow Dr Vail Colorado 81657 United States
  • Nov 08, 2018
Office and Clerical

Job Description

  • POSITION PURPOSE:
    • Provides greeting, welcoming, valet and concierge services to patients and visitors while striving to expeditiously determine and meet their needs. 
  • ESSENTIAL JOB FUNCTIONS:

1. Provides valet services to the patients and visitors arriving and departing Vail Health facilities.

2. Assist patients and visitors entering and exiting vehicle, provides necessary support with medical equipment and luggage to the patients’ destination, and provides wheelchair transportation to patients and guests as needed.

3. Serves as a central resource for internal departments to assist with patient way-finding and escorting needs as appropriate and allowed.

4. Participates effectively in daily activities and operations of the concierge desk at the main hospital.

5. Evaluates lobby wheelchairs on a regular basis to ensure they are working properly and safely.

6. Collaborates daily with parking attendants to asses patient needs and support each other’s role.

7. Perform other duties as assigned. Must be HIPAA compliant.

  • This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
  • MINIMUM QUALIFICATIONS: Requirements - Required and/or Preferred
    • Experience:
      • Guest relations and or customer service experience in healthcare preferred.
    • License(s):
      • Valid Driver's license
    • Certification(s):
      • N/A
    • Computer / Typing:
      • Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
    • Must have working knowledge of the English language, including reading, writing, and speaking English.
    •