VCU Health System's RAM Care Department is seeking a full time Enhanced Recovery After Surgery (ERAS) Department Quality Coordinator.
The ERAS Department Quality Coordinator is responsible to oversee, with minimal supervision, the ERAS program at VCU Health System by analyzing risk management data, compliance and outcomes measures, and incident reports to promote best practice and improve safety for patients and staff. The Coordinator will keep current with best evidence, collaborate with other ERAS centers, conduct and facilitate educational programs based upon identified needs, and initiate performance improvements to achieve top-tier performance. The successful candidate will serve as a trusted adviser and key point of contact for operations regarding adoption and adherence to ERAS principles of care.
Thinks independently, organizes, plans and makes decisions.
Communicates effectively which includes verbal, nonverbal, as well as listening skills.
Creates project timelines, identifies milestones and tracks project progress.
Facilitates teams effectively and promotes performance improvement processes.
Designs and completes data analysis methodology accurately.
Consistently functions as a role model and maintains positive interactions with all customers, colleagues, supervisors, and team members.
Actively engages in professional activities.
Interprets standards and regulations related to their area of focus.
Demonstrates aptitude for compliance with VCUHS policies, procedures, and customer service philosophy.
Collaborates with project and program leaders to achieve goals.
Creates progress reports.
May be responsible for supervising team members.
Some after hours and weekend work and/or flex scheduling will be required to meet deadlines.
Bachelor's Degree in Nursing, Healthcare Administration, Business Administration, or related clinical or academic field.
Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian or similar) if candidate holds a professional license
Lean Six Sigma Black Belt within 18 Months of hire, where required
Minimum of two (2) years of relevant work experience in the specified department with specific experience in the following areas:
Clinical processes and/or other diagnostic and interventional treatment, if applicable;
Facilitating and/or leading interdisciplinary groups;
Leadership (formal or informal) in a healthcare organization; and
Developing and making presentations.
Previous experience using a personal computer and software application to include the Internet, e-mail, Microsoft Office (Word, Excel, etc.) and graphics.
Master's Degree in healthcare field (e.g. MSHA, MPH, MSN, MHA), Quality Engineering, Business Administration, or related field.
Supplemental course work in quality improvement, such as quality methodologies/tools, data analysis, patient safety, Lean, Six Sigma), quality engineering, and/or project management.
Course work in statistics.
Experience with reporting for the EHR Incentive Programs, Perioperative Surgical Home, ERAS Development and/or PQRS
Experience in teaching health care providers, clinical and non-clinical staff
Certified Professional in Healthcare Quality
Lean Six Sigma Green or Black Belt
Previous experience working on a performance improvement project within a hospital department with physicians.
Previous experience applying and explaining statistical process control tools; conducting group facilitation/presentation; and designing data collection tools.
Previous experience using mapping/flowcharting software and working with databases (e.g. Access).
Previous experience with performance improvement processes and tools.
Previous experience collecting, organizing and analyzing data.