Regional Transfer Center RN - Regional Transfer Center

  • New Hanover Health
  • Cape Fear Hospital Wilmington North Carolina 28402 US
  • Sep 10, 2018
Other Nursing

Job Description

This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance.


All the primary duties within this document will be performed according to established policies, procedures and guidelines within the department and the Medical Center.


Works under the supervision of the Manager of Regional Transfer Center.  Utilizes the nursing process of assessment, planning, implementation and evaluation as a foundation for computer based telephone triage and to manage and deliver patient care information.  Communicates and coordinates patient's care in an interdisciplinary model.



  • Demonstrates standard of performance (ownership, teamwork communication, compassion) that support patient satisfaction and principles of service excellence
  • Provides patient care information based on established standards of practice, policies and protocols.
  • Demonstrates critical thinking skills for problem solving and anticipating patient care needs.
  • Demonstrates leadership by providing information as a resource nurse, mentor and coach.
  • Conducts self in a professional manner, using appropriate radio and telephone communication techniques.
  • Protects the privacy of patient information in accordance to hospital policy and HIPPA guidelines.
  • Maintains professional standards by participating in performance improvement projects, committees, in-services, and staff meetings.
  • Performs other duties as assigned.


  • Answer emergency and non-emergency transport telephone lines and coordinate all requests for transport promptly and courteously.
  • Monitors physician-to-physician conference calls to gather data and identify the patient's need for care.
  • Ensures that patients are admitted, transferred and discharged in a timely and efficient manner.
  • Responds appropriately using discretion and independent judgment to a wide variety of requests to determine appropriate level of care, transport mode (air/ground), type of unit, and division or agency to contact to facilitate the transport.
  • Ensures effective communications are maintained with appropriate transport team.
  • Operates transmitting and receiving two-way radio console, weather radar system, computer database, mapping system and related equipment in support of air medical and ground transport assets.
  • Coordinates appropriate bed assignment for patients requiring admission.  Communicates with Admissions and Bed Placement to maintain current knowledge of bed availability.
  • Initiate and coordinate Post Accident/Incident Plans (PAIP) and emergency plans as needed.


  • Answers telephone within the established timeframe and addresses inquiries regarding health needs or health information following approved guidelines.
  • Collects and records required demographic and health history information.
  • Identifies health needs based on assessment and utilization of guidelines. Facilitates appropriate disposition based on assessment, triage guideline parameters and clinical judgment.
  • Assists callers in accessing community services and resources.
  • Registers attendees for the Live & Learn workshops.


    1.    Education: Graduate of an accredited school of nursing, either through an AD, Diploma or BSN program.

    2.    Licensure / Certifications: Licensed to practice professional nursing in the state of North Carolina.  American Heart Association BLS certification required.

    3.    Experience: Five or more years hospital experience as a Registered Nurse with multispecialty and ambulatory care experience preferred.   Prefer Emergency, CCT or Triage experience.

    4.    Hours of Work:  Varying shifts, including weekends, nights and holidays to meet the requirements of a 7-day a week, 24 hours a day department.