Practice Scheduler

  • Northern Light Health
  • EMMC Orono Family Medicine Orono Maine 04473 US
  • Posted: Apr 17, 2019
Other Office and Clerical

Job Description


POSITION SUMMARY:  The Practice Scheduler spends 50% or more of time coordinating patient appointments, including tests, procedures (including surgery) and works closely with Central Scheduling.  Also spends considerable time processing prior authorizations and documenting such. 



  • Manage incoming telephone lines
  • Schedule new patient and follow up appointments for multiple providers
  • Schedules tests, procedures, referral appointments with scheduling center
  • Communicates with patients regarding appointments and instructions for procedures and tests
  • Document information in Patient's chart.
  • Direct patient contact at check in and check out
  • Process insurance prior authorization and document  


  • Medical terminology course or knowledge of medical terminology through work experience
  • 2 years of clinical administrative work experience or graduate of a medical technology program
  • 1-2 years' experience with personal computers and frontline customer service 

EDUCATION/EXPERIENCE PREFERRED: Graduate/equivalent of a 2 year program in a medical science field



  • Excellent customer service skills
  • Knowledge of insurance referrals
  • Ability to work both independently and as a team
  • Clear and effective communication skills
  • Ability to multi-task
  • Familiar with Microsoft Office software
  • Ability to coordinate schedules for multiple physicians and physician extenders in a fast paced environment  

PHYSICAL REQUIREMENTS: Sitting, standing, reaching, bending, walking and stretching, hearing/verbal/visual acuity, ability to keyboard for extended periods of time.


WORKING ENVIRONMENT:  A busy, oftentimes stressful, ambulatory facility providing direct patient care, considerable amount of direct patient/customer contact.