Intake Coordinator (LPN)

  • NHC HomeCare - Richland County
  • Columbia, South Carolina
  • Posted: Apr 19, 2019
Nursing

Job Description

Definition:

The Intake Coordinator appropriately facilitates patient information intake and transition of patients to home care.

Line of Authority:

Office Manager, Administrator/Director of Services; Close line of communication with Director of Nursing

Qualifications:

* High school education / GED required
* Two years’ experience in home care or related health care role required
* Education/experience in computers required
* Current nursing license (LPN minimum) in agency’s state preferred
* Driver’s license and reliable transportation required
* Excellent customer service, phone and communication skills required
Performance Requirements:

* Reaching, bending and twisting daily as needed to perform duties.
* Lifting and transferring of tools of the trade and travel supplies as needed.
* Able to carry out fine motor skills with manual dexterity.
* Able to see and hear adequately in order to respond to auditory and visual requests.
* Able to speak in clear, concise voice in order to communicate adequately
* Able to read, write, and follow written orders.
Specific Responsibilities:

* Facilitates the intake of patient information in a friendly and helpful manner.
* Notifies patients, families, physicians/other referral sources and applicable partners of referral status and sends initial information for certification/verification of insurance with a sense of urgency.
* Coordinates referrals/resumption of services and other requests, as fielded, with DON consultation.
* Facilitates the coordination of available services/shortage areas.
* Relays information between marketing representatives/other agency personnel regarding patient status, needs, and anticipated changes until patient is admitted to service.
* Assists with other administrative duties as directed, including scheduling and coordinating approvals for additional discipline visits for managed care patients.
* Coordinates approvals for additional discipline visits for managed care patients, as directed by agency management.
* Documents communication with disciplines regarding care coordination.
* Conveys excellence in customer service, phone etiquette, and professionalism.
LPN Intake Coordinator – Additional Duties:

* Facilitates telephone and faxed physician orders to the appropriate homecare partner and notifies patients/caregivers of order changes. Reviews physicians’ orders with DON/RN designee, before ordered care is provided.
* Facilitates telephone and faxed laboratory results to the appropriate homecare partner and acts as a liaison as directed by agency management in reporting results to the physician timely.
* Documents communication with disciplines regarding care coordination.