Clinical Informatics Specialist II

  • Evergreen Healthcare
  • 12040 NE 128th Street Kirkland Washington 98034 United States
  • Posted: Apr 16, 2019
Other Professional

Job Description

EvergreenHealth is looking for a full-time Clinical Informatics Specialist on our Kirkland, WA campus. 

EvergreenHealth is an integrated two-hospital healthcare system offering a breadth of services and programs that is among the most comprehensive in the region. Formed in 1972 as a public hospital district, we now serve nearly 850,000 residents of our service area in north King and south Snohomish counties, with medical facilities located throughout the area for easy access.  EvergreenHealth has been recognized with many honors and awards, including recognition by Healthgrades as one of America's 100 Best Hospitals (2018). 

To find all of our openings please go to our employment site: 

Job Summary:
May utilize a combination of clinical/operational expertise and knowledge of patient care, operational processes, and information systems requirements to participate in design, specification, implementation and evaluation of the Electronic Medical Record (EMR). Conducts application testing and assists with staff training; participates in development and the review of training and policy and procedure materials. Acts as a knowledgeable resource regarding the EMR, and ensures effective problem resolution at an application and initial technical level. Supports users during implementation and as needed; assists staff with making the transition from current to new automated practices while incorporating change management principles.

Primary Duties:
•Works with clinicians from all departments, to identify areas where clinical information systems can effectively support and enhance their clinical process.
•Provides onsite and remote support to clinicians and others during application implementations and as needed. Works closely with Information Technology Customer Support services to provide efficient and responsive support to end user staff. 
•Serves as the primary contact and mentor, along with other members of the Clinical Informatics Team, for the clinical information systems super users across all departments.
•Facilitates interdepartmental communications and acts as a liaison between the IT department and other departments within the health system. 
•Prepares educational materials, newsletters and other supportive documentation for users on an ongoing basis. Maintains current and accurate documentation for users. Participates in departmental meetings to provide ongoing education and assist in issue resolution.
•Coordinates the improvement of clinician documentation through a variety of methods such as job aids, training, and quality improvement strategies for clinical staff.
•Trains, educates, and instructs clinical users on features, operation, and usage of software systems.
•Manages, trouble shoots, applies resolution and provides prompt feedback to end users on Service Requests.
•Participates proactively in issue prevention and problem resolution through effective use of assessment, evaluation, planning and communication. Takes call on a rotating basis as necessary for after-hours user support. 
•Develops and communicates change control procedures and clinical updates for the EMR. 
•Monitors system performance, and reports to IT when anomalies, errors, inaccuracies, or inefficiencies occur. Makes recommendations as needed. 
•Responsible for assigned tasks within the specification of the project management schedule for maintenance of various applications throughout their lifecycle (implementation, upgrades, etc.).
•Performs other duties as assigned.

REQUIRED for the position:
•Bachelor’s degree in Healthcare and/or Information Sciences or Licensed Healthcare professional (RN, RT, PT, etc.) 
•Five years of direct work experience in an acute care, ambulatory or home care setting
•Medical terminology and understanding of workflows 
•Must be proficient and have a strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.)
•Knowledge of Cerner and/or McKesson applications or other EMR
•Adept at persuading and training physicians and staff to adopt new workflows and tools, requiring strong knowledge of change management
•Knowledge of adult learning and training methods
•Ability to maintain confidentiality of all medical, financial, and legal information 
•Ability to complete work assignments accurately and in a timely manner 
•Ability to communicate effectively, with excellent verbal and written communication skills
•Ability to handle difficult situations involving patients, physicians, or others in a professional manner
•Ability to work independently, exercise creativity, and maintain a positive attitude
•Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
•Strong and sound competency in mapping real-life nursing and physician practices to informatics applications
•Strong knowledge of systems analysis, workflow planning, gathering business requirements and transforming them into functional specifications
•Broad knowledge of healthcare operations and associate technologies
•Ability to read and understand technical manuals, procedural documentation, and healthcare guides
•Excellent ability to translate technical terminology for consumption by non-technical audiences
•Good familiarity with project management, quality assurance, and information systems design
•Awareness of current IT security standards, applicable privacy laws, JCAHO accreditation standards
•Ability to lead and recommend documentation strategy changes to meet current safety and quality trends

DESIRED for the position:

•Experience with Cerner