The Care Coordinator’s primary responsibilities are to oversee coordination of care activities and to promote population health management by breaking down barriers and providing community and health resources to the patient in a primary care setting. The Care Coordinator plays an integral part of the Care Transformation Organization (CTO) patient care team and works cooperatively with the Practice Manager, Lead Physician and Care Team to best serve the needs of the identified patient panel and primary care teams. The role of the coordinator is to help patients navigate the healthcare system. The Care Coordinator will serve as a resource specialist in the CTO.
Education & Training: High school diploma or GED required. Graduation from accredited Medical Assistant program and certification from The American Association of Medical Assistants or other certifying bodies highly preferred.
Work Orientation & Experience: Three (3) years’ of experience in a medical office setting required, EMR experience preferred. Knowledge of medical and insurance terminology. Experience navigating the healthcare system.
Skills & Abilities: Demonstrate skill in a) customer service; b) oral and written communication to address inter- and intradepartmental concerns, solve problems and address conflict; c) working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinical setting; d) effective use of EMR, e-mail, the internet, word processing, spreadsheets, presentation and database packages, etc. e) navigating the health care system and providing resources to patients. Demonstrate ability to a) problem solve and use available resources in innovative ways; b) understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming; c) document and communicate pertinent information; d) establish and maintain effective working relationships with patients and the care team.