Director of Operations

  • Bridgemark Healthcare
  • 11970 Borman Drive, Suite 100
  • Posted: Mar 20, 2019

Job Description

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The Director of Operations ("D.O.") directly oversees a set—typically six to eight—of the organization’s skilled nursing communities, with the Licensed Nursing Home Administrator of each community reporting directly to the D.O. The D.O. is responsible for ensuring that the organization's performance expectations are understood and adhered to in each community, in the areas of financial responsibility, resident and employee satisfaction, clinical best practices, regulatory compliance, and marketing and census development. The D.O. works directly with a management team which includes leaders in the areas of clinical services, skilled therapy services, environmental services, quality assurance and compliance, accounts receivable, and accounting and administrative support. The D.O. is a key member of the organization's Leadership Team, expected to both participate in and lead initiatives to ensure current and future strategic organizational development.


The Director of Operation's general responsibilities, and those related to the assigned skilled nursing communities, include:
Leadership and corporate values: Ensure that the organization's expectations in terms of leadership principles and workplace values are communicated, understood, and adhered to.Operations management: Provide direction for successful operations, to include marketing, census, and revenue management; expense management; employee hiring, satisfaction, retention, and turnover; clinical outcomes and quality; workplace safety; regulatory compliance; and other key performance expectations.Financial oversight: Monitor—and support the ability of communities to achieve—financial performance in accordance with the organization's standards and expectations, including revenue management; payroll and staffing standards; supplies, equipment, ancillary, and other management expenses; and administrative and other operating costs.Onsite visits: Conduct regular visits to each assigned community to ensure that operations are being conducted in accordance with the organization's expectations and values.Management resources: Coordinating the involvement of other members of the organization's management team, to ensure their effectiveness in the assigned communities meeting operational and other expectations.Operational alignment: Ensure that the organization's best practices roadmaps are implemented and followed in each assigned community.Strategic development: Lead and participate in planning, projects, and other initiatives needed to manage the organization and pursue strategic opportunities.
Prior experience in a regional role and/or with multi-community operations preferredExperience in Medicare and Medicaid reimbursement and service delivery a plusExcellent leadership and communication skillsBachelor’s Degree in Healthcare Administration, Business Administration or a related field preferredMust hold current Illinois Nursing Home Administrator licenseMust hold or be eligible to obtain Missouri Nursing Home Administrator licenseMinimum five years’ experience in healthcare in a senior management capacityStrong healthcare regulatory knowledgeFiscal and budgetary knowledgeAbility to work with physicians and other healthcare professionalsProficient in the use of personal computerAbility to read, write, and speak the English languageValid driver’s license required for extensive travel

Bridgemark Healthcare is a skilled nursing management company that oversees the operations of fourteen skilled nursing communities, 12 in Illinois and 2 in Missouri. The strategic focus of the group is to grow census through effective internal operations, targeting high satisfaction among residents and employees. We operate under a "fair and consistent" principle to drive our performance. Bridgemark has been in continuous operation since 2003, with its Operations/Administration office in St Louis County MO, and a small executive office in Oak Park IL.