The Clinic Nursing Team Leader will have operational accountability for an assigned nursing area/clinic. The Team Leader will perform direct nursing care approx. forty percent of the time. Shifts will vary and may include weekends and evenings. . The Team Leader plans, organizes, and directs nursing care for their shift and does this in accordance with the Health System’s Mission, Vision, Values and Philosophy. The Team Leader will maintain clinical expertise in their area of responsibility and is expected to provide direct patient care in proportion to the needs of their areas. The Team Leader ensures the total patient experience is exceptional both in the Quality of Care and in the patient perception of services as defined and measured by system dashboard goals. This position will assist with interviewing, selecting, orientating, training, coaching and mentoring of the team. Also, they will provide input into performance evaluations and corrective actions as needed. This position oversees multiple sites. Performs other duties as assigned
ESSENTIAL DUTIES AND RESPONSIBILITIES
CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
EDUCATION & EXPERIENCE
Graduate of an accredited nursing program.
BSN or upon hire BSN completion agreement for enrollment in an accredited BSN Completion Program.
Must have a minimum of 3 to 4 years of progressively responsible nursing experience.
Experience working in Magnet environment desirable.
Licensed professional nurse in the state clinic is located.
Approved CPR or BLS certification
Passing the Driver’s License Check and/or Credit Check (for those positions requiring).
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.
Must be able to follow written/oral instructions.
OTHER SKILLS AND ABILITIES
Excellent interpersonal/communication and conflict resolution skills.
Genuine concern for people.
Strong verbal communication skills.
Adept listener with the ability to interpret concerns.
To perform this job successfully, intermediate computer knowledge is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
While performing the duties of this Job, the employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.
Occupational Exposure: Category A - All partners in the specified job classification have occupational exposure.
AGE OF PATIENTS SERVED
Neonate (birth – 28 days)
Infant (29 days – less than 1 year)
Pediatric (1 year – 12 years)
Adolescents (13 years – 17 years)
Adult (18 years – 64 years)
Geriatric (65 years and older)
Partner may access patient care information needed to perform their job duties.
WORK CONTACT GROUP
Patients, physicians, families, vendors, public, regulatory and government agencies, and other hospital/clinic personnel.
SPECIAL PHYSICAL DEMANDS
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands. Specific vision abilities required by this job include close vision and ability to adjust focus.
LEVEL OF SUPV/SUPERVISES
Performs job duties with general supervision. Regularly supervises and manages others in the performance of their positions.