788 8th Avenue SE Cedar Rapids Iowa 52401 United States
Posted: Mar 18, 2019
This job supports Mercy’s philosophy of patient centered care by presenting excellent customer service and enables the facilitation of positive patient outcomes by providing nursing support to a Mercy provider.
Job/Position Specific Duties
Job Specific Duties/Essential Functions
Receives, greets, and triages patients in person or on telephone. Schedules appointments, answers questions and/or determines the need for provider intervention.
Supports an assigned provider’s practice and acts as a liaison between the provider and his/her patients. Assists provider to remain on schedule with appointments.
Manages phone calls to patients regarding test/lab results and provides appropriate instruction for treatment, as directed by the provider.
Processes medication requests/changes/refills per established protocols. This includes having knowledge of medications, including basic dosages, side effects and interactions.
Collects and enters quality data into EHR
Meets requirements for handling and disposing of bio-hazardous waste.
Administers injections as needed
Rooms and prepares patient for examination. This includes histories, vitals, reason for visit, presenting symptoms and current medication list.
Provides assistance with diagnostic procedures and treatments as directed by the provider. This includes obtaining specimens, labeling and disposition to the laboratory and explaining diagnostic procedures to patient as needed.
Completes discharge of patient from exam room. This may include written instructions, scheduling a follow-up appointment, providing referral information or scheduling patients for testing procedures and providing instructions.
Effectively documents within the electronic health record.
Prepares the exam and treatment rooms, including instrument, supplies and protective devices for exam and testing. Maintains and stocks supplies. Cleans and sterilizes instruments in accordance with infection control and manufacturer recommendations.
Provides patient education as needed for the scheduled test/procedures.
Maintains on-site sample medications according to Mercy's policies and procedures
Provides patient education as needed for the scheduled test/procedure
Administers spirometry testing - N/A
Position Specific Job Duties/Essential Functions
Supervises stress testing as needed
Assist cardiology imaging departments with injections, stress test supervision and documentation
Knowledge, Skills and Abilities
Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
Professional Experience– Required vs. Preferred
Previous experience in a medical office setting preferred.
Education-Required vs. Preferred
Licensure, Certification, Registration - Required vs. Preferred
Current certification in BCLS, in accordance with the American Heart Association required
Currently licensed to practice as a Registered Nurse in the state of Iowa required
Physical Activity Requirements
Constant = 67-100% of workday
Frequent = 34-66% of workday
Use of fingers
Occasional = 33% or less of workday
Physical Demand Requirements
Medium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently