Creates a professional office image by providing superior customer service while effectively assisting the medical providers in the care and treatment of patients, and by working cooperatively with other staff members to promote a smooth flow of work within the office. Performs assigned procedures and duties within the scope of practice as a Medical Assistant/Certified Medical Assistant. Regular attendance is an essential function of this position.
- Completion of a Medical Assistant program/Certified Medical Assistant preferred
- Current Basic Cardiac Life Support (BCLS) certification
- Child and Dependent Adult Mandatory Reporter training per hospital policy
- Experience in a physician office preferred
- Computer skills preferred
- Ophthalmology Experienced Preferred
Reports to the Professional Clinic Manager, Clinic Director in their absence.
POSITION SPECIFIC REQUIREMENTS:
Physical Demands and Mental Demands:
Work is of heavy demand, requiring lifting weights over 25 pounds.
Requires movement, assisting and/or helping lift patients or awkward weights (100-250+ pound patients).
Repeated bending, squatting, stooping and/or sitting.
Prolonged walking and standing.
Occasional pushing – pulling movement.
Hearing acuity to distinguish difference in heartbeat, blood pressure, and other physical signs and symptoms, and to receive provider, staff and patient communication.
Visual acuity to detect changes in patient condition, to read gauges and meters, to read medical records & physician orders, and to document on patient records and other required documentation.
Language skills essential in instructing and supervising personnel and in communication with physicians, staff and patients.
Writing skills for accurate documentation
Understands the ethics of confidentiality and can be trusted with confidential information.
Good organization skills with ability to work independently, in fast pace environment.
Respectful, diplomatic, well-groomed appearance, with pleasant personality.
Ability to communicate well with people in person and on the phone while being calm, polite, and efficient.
Promotes an atmosphere of cooperation and concern in interactions with patients, coworkers, public, vendors, and insurance companies.
Good, climate-controlled inside working environment. Regular close patient contact. Working conditions may be stressful at times. Occasional hazards, with possible frequent exposure to blood/body fluids, infectious diseases, and chemicals.
PHYSICAL DEMAND CHARACTERISTICS OF WORK:
0-33% of the workday
34-66% of the workday
67-100% of the workday
Typical Energy Required
1.5 – 2.1 METS
2.2 – 3.5 METS
20 to 50 lbs
10 to 25 lbs
3.6 – 6.3 METS
50 to 100 lbs
25 to 50 lbs
10 to 20 lbs
6.6 – 7.5 METS
Over 100 lbs
Over 50 lbs
Over 20 lbs
Over 7.5 METS
Typical Energy Required
Assists with in-office patient care: Rooms patients and takes vital signs, obtains history and nursing assessments. Assists or performs procedures as directed by the physician (dressing changes, suture removal, etc.).
Performs patient teaching.
Obtains consents. Communicates with other hospital departments to schedule tests and procedures.
Calls pharmacies to order prescribed medications and refills as directed by provider.
Returns call from patients, pharmacies, other providers in a timely manner.
Processes home care orders, communicating with provider(s), outside agencies and patients as needed.
Accurately, completely, legibly and in a timely manner documents findings and outcomes of all above interactions in patient’s electronic health record.
Performs telephone triage according to provider-approved protocols and schedules work-in appointments for acute patients.
Contacts insurance companies for pre-certification.
Collaborates with Central Stores to order and track medical supplies and equipment. Stocks medical supplies in treatment and exam rooms.
Cleans and bags treatment room instruments. Takes and receives instruments from Central Supply for sterilization as needed.
Cleans rooms as needed.
Check sample medications for outdates monthly and properly disposes of outdated medications as needed.
Performs surgical infection QA bimonthly as assigned.
Prepares patient charts and obtains necessary records as indicated.
Assists office staff as needed.
Performs general duties as needed or assigned.