Registrar I

  • Chesapeake Regional Medical Center
  • Chesapeake General Hospital Chesapeake Virginia 23320 US
  • Posted: Mar 14, 2019
Other Office and Clerical

Job Description

The Registrar I is responsible for managing the patient registration processes in the Patient Access Department, as well as serving as the first point of contact for most CRMC patients. This position provides key customer and financial services by providing services for pre-registration, payer authorization, registration services, pre and point-of-service collections, medical necessity checking, and financial counseling, referring those patients to appropriate sources for follow up as needed.

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

Manage registrations for patients for various hospital services; meet patient access scorecard standards by registering patients in less than10 minutes and maintaining a wait time of less than 10 minutes, when applicable

Interview and accurately collect patient information and demographics for various hospital services; meet patient access scorecard standards by meeting accuracy rate as defined in annual goals, and ensure accuracy in medical record selection

Use knowledge to verify and review insurance plans and coordinate benefits on behalf of patients; meet patient access scorecard expectations for insurance verification rate

Manage payments at point of service, conduct cash receipting, and post payments; point of service collection expectations are on the patient access scorecard

Obtain completed authorizations and notifications of admissions from patients; meet patient access scorecard standards by reducing denial rates

Assist patients with financial clearance of accounts by communicating financial responsibility through estimates, setting up payment plans, and/or providing referrals to financial counselors

Manage accounts in order to meet patient access scorecard standards of productivity

Manage scanning for the patient medical record as required

Provide courteous service to all stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following-up in order to develop and strengthen customer relationships and maintain effective interdepartmental communication; level of service and demonstrated patient commitment are connected to the patient access scorecard, the patient satisfaction scorecard and patient access department policies

Comply with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA), and Patient Access department policies and procedures

Demonstrate knowledge of ICD coding requirements and other billing rules

Participate in continuous quality improvement processes by sharing and providing ideas and solutions to teammates and supervisors and attending staff meetings; maintain educational requirements and participate in new learning opportunities when applicable

Demonstrate an awareness of appropriate confidentiality rules and regulations and act accordingly

Actively participate in service recovery and customer service activities to ensure a superior customer contact

Attend required hospital-wide orientations, meetings, and in-services

Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

Education and Experience

Minimum Required Education: High school diploma or equivalent

Preferred Education: Associate degree in Health Information Technology or another health care field

Experience: 1+ years in hospital, Emergency Room, or medical office registration with an extensive working knowledge of medical terminology

Certificates, Licenses, Registrations

Preferred applicants will have obtained certification as a Medical Assistant, Nursing Assistant, Emergency Medical Technician, or Paramedic prior to applying; certification as a Certified Healthcare Access Associate (CHAA) or other HFMA, NAHAM or AAHAM recognized revenue cycle professional is required within 24 months of employment.