• Aspirus Health
  • Aspirus Inc US
  • Posted: Mar 12, 2019
Other Office and Clerical

Job Description


Join Aspirus, recently recognized as one of the top 15 Top Health Systems in the United States by IBM Watson in their annual study identifying the top-performing health systems in the country based on overall organizational performance. 

Aspirus, Inc. is currently seeking a Patient Access Scheduler II with strong phone skills to support patient access by managing inbound and outbound calls in a contact center setting.  This individual will be scheduling appointments and/or diagnostic procedures in Epic Hospital Cadence for our providers while following established protocols that promote patient and physician satisfaction and schedule efficiencies.

Location:  Aspirus Cardiology Clinic – Wausau, WI


Responsibilities include:

  • This role will focus on scheduling for our clinic providers.  
  • Answer 75-125 inbound calls per day to schedule patient appointments following established protocols that promote physician and patient satisfaction, as well as schedule efficiencies.
  • Coordinate multiple schedules and for multiple providers and resources.
  • Place outbound calls to patients to schedule follow up and referral appointments, and reschedule missed appointments in order to promote continuity of care.
  • Inform patients of appropriate protocol to follow to complete their scheduled appointment informing the patient which medication to hold and any pre-procedural instructions; i.e., fasting, etc.
  • Work with technologists and physicians to coordinate STAT scheduling of appointments.
  • Schedule all routine reminders for procedures and follow-up appointments making sure there is a coverable diagnosis.
  • Maintains a friendly, personal and professional demeanor while interacting with patients via the telephone.  


Our ideal candidate will possess the following skills and education requirements:

  • Knowledge of office procedures normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.
  • Associate degree in Business Administration or Health Care Business Services or other applicable area strongly preferred, Bachelor's degree preferred.
  • Proficiency in anatomy, physiology and medical terminology required.
  • Minimum of 3 years' experience in a business office or healthcare setting required
  • Basic knowledge of ICD-10 and CPT codes required
  • Knowledge of Epic electronic health record strongly preferred
  • Ability to proficiently use a computer and type required; experience with the electronic medical record strongly preferred.