PATIENT ACCESS SCHEDULER II

  • Aspirus Health
  • Aspirus Inc US
  • Posted: Mar 12, 2019
Other Office and Clerical

Job Description

POSITION OVERVIEW

Aspirus, Inc. is currently seeking a Patient Access Scheduler II with strong phone skills to support patient access by managing inbound and outbound calls in a contact center setting.  This individual will be scheduling appointments and/or diagnostic procedures in Epic Hospital Cadence for our providers while following established protocols that promote patient and physician satisfaction and schedule efficiencies.


Location:  Aspirus Westwood Center – Wausau, WI

Hours: 80 hours in a two week pay period, varied shifts Monday - Friday between 8am - 5pm

 

Responsibilities include:

  • This role will focus on scheduling for our Podiatry providers.  
  • Answer 75-125 inbound calls per day to schedule patient appointments following established protocols that promote physician and patient satisfaction, as well as schedule efficiencies.
  • Coordinate multiple schedules and for multiple providers and resources.
  • Place outbound calls to patients to schedule follow up and referral appointments, and reschedule missed appointments in order to promote continuity of care.
  • Inform patients of appropriate protocol to follow to complete their scheduled appointment informing the patient which medication to hold and any pre-procedural instructions; i.e., fasting, etc.
  • Work with technologists and physicians to coordinate STAT scheduling of appointments.
  • Schedule all routine reminders for procedures and follow-up appointments making sure there is a coverable diagnosis.
  • Maintains a friendly, personal and professional demeanor while interacting with patients via the telephone.

SKILLS & REQUIREMENTS

Our ideal candidate will possess the following skills and education requirements:

  • Knowledge of office procedures normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.
  • Associate degree in Business Administration or Health Care Business Services or other applicable area strongly preferred, Bachelor's degree preferred.
  • Proficiency in anatomy, physiology and medical terminology required.
  • Minimum of 3 years' experience in a business office or healthcare setting required
  • Basic knowledge of ICD-10 and CPT codes required
  • Knowledge of Epic electronic health record strongly preferred
  • Ability to proficiently use a computer and type required; experience with the electronic medical record strongly preferred.