Epic Technical Support Specialist

  • FirstHealth of the Carolinas
  • FirstHealth of the Carolinas - Corporate Pinehurst North Carolina US
  • Posted: Mar 12, 2019
Other Professional

Job Description

Works closely with vendors, Applications Analysts, Systems Analysts and Network Analysts to define, interpret, and recommend appropriate hardware specifications and configurations of computer components, such as processing boards, RAM, and disk drives, as well as, printers, bar code readers, and other peripheral devices. Works with outside vendors to troubleshoot and resolve technical issues. Differentiates between issues related to software, hardware, and the network and determines which can be resolved and which must be escalated for resolution.Creates, tests, installs and maintains desktop operating systems and images. Provides timely and appropriate response to service requests from corporate-wide end users relating to hardware and, when appropriate, works with other members of the Information Systems department to complete requests. Provides installation, maintenance, service and repair of computer equipment, components and peripherals. Provides assistance to departmental personnel with the implementation and support of financial and clinical systems. Assists with the development and implementation of technical procedures and training for departmental staff. Provides technical and consultative services to the Information Systems department, end users and project teams. Has a working knowledge of computer configurations and accurately conveys information systems concepts to the Information Systems staff, Management, and user community. Makes recommendations for improvements in computer systems and provides purchasing advice on computing technologies.  Monitors equipment usage and performs activities to enhance usage and end-user satisfaction. Recognizes and communicates all system-related issues to management and departmental staff in a timely manner. Communicates and updates hardware adds, changes and disposals to keep the hardware database current.

Associate's degree in Computer Science or closely related field or comparable experience required.  A+ or other pertinent technical certification preferred.Minimum of one-year experience in service, support, installation, and configuration of computer workstations, printers, and other peripheral devices.  Experience in help desk or customer service environment servicing and supporting Hewlett-Packard, Apple, Android, and Canon equipment desired.  Additional experience supporting Microsoft Office products, Microsoft Windows, familiarity with TCP/IP protocols, and LAN/WAN environments preferred. Epic roll out or end user technical support preferred.