Office Coord Oncology

  • Exeter Hospital
  • 5 Alumni Drive Exeter New Hampshire 03833 United States
  • Posted: Mar 13, 2019
Part-time Office and Clerical

Job Description

Greet and welcome patients. Provide complex administrative and scheduling support to physicians clinical staff managers and patients in a healthcare setting. Responsible for check-in check-out scheduling phones medical records maintenance and support referrals authorizations data entry and customer service.

Requirements:

  • High school graduate or equivalent
  • 1-3 years experience

Major Responsibilities:

  • Utilizes superior customer service skills to perform daily administrative duties of the clinic including but not limited to; greeting checking in/checking out; scheduling patients; chart maintenance; filing; answering phones and taking messages; opening; reviewing and distributing mail; stocking supplies; checking and distributing faxes.
  • Register patients; ID patients and queue into system. Have patients sign consents and ABNs as needed. Scan insurance cards; labs and orders; as needed.
  • Actively schedules all patients for appointments requested by providers. These include but are not limited to; labs; diagnostic; chemotherapy; infusion; provider follow up; teaching; outside referrals and hospital admissions. Make reminder calls to patients prior to appointment.
  • Intake of all new consult referrals; collects appropriate clinical and billing data. Prepares new charts; ensures records are complete prior to visit; mails out packets accordingly.
  • Accurately maintains provider schedules to ensure clinic resources are maximized and patient's needs are met. Updates and coordinates provider schedules as needed for meetings; time off; etc. and communicates changes as needed to appropriate individuals.
  • Accurately obtains necessary prior authorizations from insurance company prior to booking diagnostic testing. Understands contractual pre-certification requirements to ensure billing requirements are met prior to services. Maintains a tickler file for future tasks/appointments.
  • Assists with medical records requests from customers. Handles patient/staff requests throughout the day appropriately. Prints all necessary reports and distributes daily.
  • Provides coverage for other administrative staff as necessary. Assist with patient flow and coordinate care with medical assistant and triage nurse; as needed.
  • Processes death notifications appropriately.
  • Uses and maintains routine office equipment; computers; voicemail; multi-line phones; intercoms; printers; scanners and other similar equipment as well as software.