Patient Services Support Technician

  • Maine Health
  • 22 Bramhall St. Portland Maine 04102 United States
  • Posted: Mar 11, 2019
Full-time Service/Skilled Workers

Job Description

  • Position Summary
    • Responsible for providing services to support patient care. The position includes two major areas of support to patient care: Transportation of patients and equipment and the stocking and general maintenance of certain equipment and supplies. Serve as a vital contact for patients, family, and visitors during patient transportation, and, must convey a friendly, caring, and professional attitude. Responsible for assessing needs of customers related to transportation, and ensuring the customer's needs are met.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
    • A high school diploma or GED is required or must be obtained within 12 months of hire.
    • Ability to work independently and apply sound judgment to asses and prioritize transportation requests using the Teletracking computer and paging system.
    • Reading ability to ensure proper patient identification, reading text pages and computer screens, and performing data entry and review.
    • The employee needs strong customer service skills, acquired though six months of on the job training and attendance at Customer Service Training for Patient Transportation
    • Ability to learn and perform bedside pick -up and assisted lift procedures, acquired through on the job training, ergonomics and  patient transport safety training classes.Basic Life Support (BLS) certification required