Contact Center Scheduling Rep

  • Children''s Mercy Hospitals & Clinics
  • 2401 Gillham Rd Kansas City Missouri 64108 United States
  • Posted: Mar 10, 2019
Office and Clerical

Job Description

Job Responsibilities:

To provide world class customer service to those calling the Children's Mercy Kansas City Specialty (Centralized) scheduling department requesting an appointment. The Scheduling Representative will perform routine scheduling of new and follow-up appointments requested by parents, patients and providers, utilizing scheduling principles and techniques for the ideal patient and provider experience.

Job Requirements:


  • High school diploma or equivalent
  • 3 years' experience required
  • Customer service, data entry, working in call center, scheduling appointments, operator switchboard, etc.
  • Candidate must have basic typing and good communication and customer service skills
  • Ability to multi-task and handle high call volume while maintaining exceptional customer service
  • Medical terminology
  • Skillful use of computer and software


EEO Employer/Disabled/Vet