Under the leadership of the Manager, Physician Services, the Patient Care Coordinator is an active member of the Physician Services team that delivers medical staff services and support that is consistent with the strategic vision, goals, philosophy and direction of Physician Services and CRHS. The Patient Care Coordinator organizes and facilitates functions within the medical office providing assistance to the medical office staff in coordinating appropriate care to patients in a safe and organized manner.
Requires a high school diploma or a GED state certification. An Associated Degree is preferred.
Requires up to one year of on-the-job work-related experience to become familiar with CRHS’s Out-patient and Emergency Department patient registration policies and procedures.
· Licensure, Registrations & Certifications:
Maintains a current certification in Basic Life Support (If BLS verification is not current upon hire, it must be obtained within three (3) months of hire.)
Essential Job Responsibilities:
Coordinate/schedule surgeries, follow-up with referring physicians as designated by physician.
Interact with patients’, physicians and other staff both within the medical practice and at outside facilites providing accurate, timely and responsive information.
Ensure efficient telephone communication.
Follow all written protocols and procedures of the medical practice.
Demonstrate courtesy and helpfulness toward patients and their families.
Work as a team member with all departments within the CRH system.
Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
Establish and maintain effective working relationships with physicians, staff and management.
Document work processes as required.
· Complies with all CRHS privacy policies and procedures including those implementing the HIPAA Privacy rule.
· Performs other related job duties as assigned.
Standards of Performance:
· Strong organizational and interpersonal skills.
· Experience with customer services and multi-line phones.
· Familiarity with computers and other office equipment.
· Ability to prioritize responsibilities.
· Ability to multi-task efficiently and effectively.
· Must be able to act calmly and effectively in a busy or stressful situation.
· Ability to communicate effectively in person, by phone and in writing.
· Knowledge of contracted insurance plans and procedures.
· Must be able to establish and maintain effective working relationships with managers, peers and outside referral sources.