Degree in Information Technology or related field of study Minimum Experience: Minimum 2-3 years in a technical support position. or applications analyst Preferred Experience: Information technology in healthcare setting. Ensures rapid resolution of user reported information systems problems and is the first point of contact for DHS system users. Maintains detailed knowledge of the capabilities of the corporate information systems and applications as well as familiarity with user needs and expectations. Coordinates and dispatches user issues and requests to appropriate Information Services staff member as needed. Monitors Information Services staff availability and workloads.