The Applications Analyst III is responsible for first-level escalation support, new development, and routine system administration activities for any system or functional area (e.g.. report writing, system administration) as assigned and will provide Subject Matter Expert (SME) services related to his/her assigned area to clients when necessary. The Applications Analyst III may be responsible for managing projects related to his/her assigned area as directed through the Project Management Office and may be assigned as a support event or response team coordinator, responsible for managing the support activity from intake through reporting event outcomes to the affected clients and I.S. management. In this senior-level role, the Applications Analyst III will be responsible for mentoring new staff members as needed and may be called upon to provide coverage for Area Team Leads or other Information Services (I.S.) management staff as necessary.
Troubleshoot and resolve issues reported through problem calls that are escalated from the Help Desk or other approved intake processes; assure appropriate communications throughout the problem investigation/resolution event.
Function as a project manager for assigned projects, including documentation preparation, workplan and estimate development, communications, and resource coordination as appropriate.
Perform discovery tasks as assigned, translating identified clinical or business needs into functional and technical design specifications.
Develop new screens, scripts, programs, queries, reports, and/or other technical components according to specifications either developed through interaction with the customer or provided by project manager or team lead.
Perform routine system maintenance activities for applications related to his/her assigned area as directed.
Work jointly with other I.S. staff as necessary to debug and/or develop integration and/or data exchange points between applications or with external entities as applicable to his/her assigned area.
Routinely monitor and assess operations of applications supported by his/her assigned area to assure efficient and effective execution; perform tuning and adjustments as necessary to restore efficiency and/or effectiveness as required.
Participate as assigned in routine application and technology testing efforts to facilitate general applications support activities, new projects, enterprise initiatives, and I.S. departmental operations.
Participate in maintenance of an Applications Testing Script library as assigned.
Develop documentation to support all program development and update activities; maintain support information repository as required.
Follow published Production Change Management practices as available for all updates to production environments.
Provide application training to client and I.S. staff as appropriate and applicable to his/her assigned area.
Develop SME capabilities as applicable to his/her assigned area through efforts such as actively seeking out & completing training, performing research, and networking with other application users outside of Deaconess. The goal of acquiring these capabilities is to build a deep knowledge base for a particular set of applications and/or technologies that will allow the Applications Analyst III to function as a consultant in recommending strategic growth opportunities and other actions that leverage existing technology investments.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (50%)
Job Duties include the following, other duties may be assigned.
Bachelors Degree in CIS/CS or Equivalent Education
Knowledge and ability to effectively utilize Microsoft Office Tools, including Word, Excel, Access, PowerPoint, Project, and Visio.