Medical Office Assistant - CMC General Surgery Associates

  • Conway Medical Center
  • 2376 Cypress Circle Conway South Carolina 29526 United States
  • Feb 10, 2019
Full-time Office and Clerical

Job Description

Offers of employment at Conway Physicians Group (CPG) are for a primary work location (typically one medical practice) and they will work at that location the vast majority of the time.  However, all CPG staff function as one larger team when needed. In order to ensure patients, receive consistent care with little disruption, employees are required and must be positively willing to “float” to assist at any CPG location as a condition of accepting employment with CPG.  This may include any support function and across any case load including work assignments at other offices that may not be the normal primary work location. When “floating” occurs, staff may request reimbursement for mileage expense for travel that otherwise would not have occurred to and from the primary location. Additionally, it is understood that staff may float to secondary work locations where they aren’t familiar with staff, physician preferences and the physical work location.  Thus, an orientation to the secondary location will occur and staff reserve the authority to professionally, temporarily and without recourse decline a task for which they feel they aren’t adequately trained or competent to perform safely, until such time a staff member can conduct competency training and education.
Position Summary: Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted, and the organization retains only those funds to which it is legally entitled.

The Medical Office Assistant (MOA) will assist with the administrative functions in a Physician’s office. The MOA will be responsible for scheduling patient’s appointments, adjust scheduling for emergency cases, obtaining insurance verification and authorization, and updating and maintaining electronic medical records. The MOA will assist with the billing for Physicians offices, such as processing insurance claim forms, patient and insurance billing data gathering, medical billing and coding, collections and accounts receivable and payable. The MOA is part of a centralized medical office and will complete any duties needed to help the office function for which the employee is competent and can legally do. The MOA must be willing to report back to work during any emergency situation, this includes if needed during inclement weather, mass casualty, internal disaster, etc. The MOA will complete other duties as assigned.  
All organization staff including this position are specifically required as a condition of continued employment to make advance preparations for their families and pets in the event of weather emergencies such as Hurricanes and flooding threats.  Any staff member can be determined as essential staff required to report to the facility during these events. In many cases this means reporting and sleeping at the facility before, during and after a weather emergency. By signing this job description, the staff member accepts this responsibility of readiness to report to work during any designated emergency staffing situation. CMC staff members operate as one team meeting the healthcare needs of our communities, thus this position will on occasion complete other duties as assigned beyond those designated in this primary job description which may include “float” coverage at an alternate facility, department or assignment.    
Assessment of overall credit worthiness by review of a consumer credit report is required.

  • High school diploma required.
  • Prior healthcare experience required.
  • Prior experience working front desk operations in healthcare is preferred. 
  • Prior experience in a physician practice or clinic setting is preferred.
  • Experience with Electronic Medical Record System preferred.
  • Medical Terminology Certification preferred.
  • Insurance Billing Certification preferred.
Special Skills:
  • Ability to work effectively and collaboratively with nursing colleagues, physicians, department heads, and members of executive leadership required.
  • Demonstrated proficiency with Microsoft Outlook, Word, Excel, Explorer and PowerPoint required.
  • Exemplary core customer service skills strongly required.
  • Strong organizational skills required.
  • Strong verbal and written communication skills required.
  • Ability to remain calm and professional in all situations required.
Working Conditions:
  • Occasional exposure to difficult patients. 
  • Potential exposure to blood borne and airborne pathogens.
  • Physical surroundings generally pleasant and comfortable.
  • Generally contained office type environment.
  • Most work performed while sitting, however, a moderate amount of walking and moving around within a confined area occurs.
Physical Requirements Light-Medium - While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert 15 to 20 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or 5 to 10 pounds of force frequently, and/or greater than negligible up to 5 pounds of force constantly to move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Ability to hear to process instructions and safety code and alarms required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and will be assessed by post offer Employee Health fit-for-duty review.