IT Manager Physician Network

  • Crozer Keystone Health System
  • 194 West Sproul Road Springfield Pennsylvania 19064 United States
  • Jan 11, 2019
Full-time Professional

Job Description

Summary:   The Information Systems Manager reports to the Director of IT and administers and maintains information technology systems.   Provides IT operations functions to offices for the organization’s standard hardware, software and voice/data network solutions.  Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment. Escalation point for on-site support, software and network connectivity issues.  Acts as the primary point of communication between IS and operations, business and functional units.  Performs local administration and operations functions as appropriate in accordance with standards, policies and procedures.  
 
Responsibilities:
Oversee, develop and manage operating costs, request budget allocation and reallocations, ensure project and program is within budget; oversee project schedules and ensure mitigating strategies or contingencies are appropriately applied to anticipated risks and when issues arise 
Organizational responsibility for establishing, managing and motivating multi-disciplinary project team(s) 
Act as point of escalation for projects at risk to raise awareness and help resolve issues 
Develop and execute behavioral change management plans to ensure project management adoption of new systems and processes: incorporate industry best practices, conduct internal and external benchmarking, and implement standards, key measures, and metrics 
Guide, council and remove obstacles to ensure Project Managers have all the tools and guidance to successfully execute on Projects 
 
 
Job Responsibilities 
 

  • Continuously carries out the Crozer-Keystone Mission to attain excellence in the provision of healthcare services by consistently fulfilling the commitment to quality, and by compassionately and skillfully delivering continuously improving total patient centered service 
  • In cooperation with IT Director, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple physician practice operating, business and functional units budgeting and disaster recovery/business continuity planning to offices and staff in multiple physician practice operating, business and functional units budgeting and disaster recovery/business continuity planning to offices and staff in multiple physician practice operating, business and functional units budgeting and disaster recovery/business continuity planning to offices and staff in multiple physician practice operating, business and functional unitsbudgeting and disaster recovery/business continuity planning to offices and staff in multiple physician practice operating, business and functional units  budgeting and disaster recovery/business continuity planning to offices and staff in multiple physician practice operating, business and functional units.
  • Serves as the technical and communications liaison to and from stakeholders and office key users or IS communications, initiatives, needs assessment etc. 
  • Collaborates closely with the business to analyze the current state of processes and systems, then use that information, along with business strategies to formulate a future state process and system design
  • Directly accountable for the business analysis, requirements elicitation and process design.
  • Provides direction and oversight to project teams to design, develop, deploy and sustain solutions that meet applicable business requirements.
  • Responsible for a set of projects and/or releases including deliverables, cost, schedule, quality and status reporting.
  • Allocates and directs resources to accomplish tasks, and maintains control of schedule(s) and deliverable quality.
  • Responsible for resolving issues and mitigating risks, escalating issues/risks when appropriate.
  • Manages teams, which may include Ally employee and/or vendor team members, informs the team of its progress; leads/develops Ally staff members.
  • Acts as team's interface to IT and Business Partners; develops/maintains strong relationship with vendor teams and vendor management.
  • Escalation for technical/application support that requires and on-site presence
  • Monitors security compliance in accordance with IS standards, policies and procedures.

 
Project /Practice Management
 

  • Manages the strategic aspects of large engagements and mitigates any risk.
  • Oversees senior managers and managers working on client engagements within practice.
  • Reviews high-level deliverables across practice.
  • Ensures engagement reviews and quality assurance procedures take place for all practice engagements.
  • Provides leadership to practice within a geographic area.
  • Develops, implements, and maintains sound business practices.
  • Develops and implements strategic objectives for practice that are aligned with the region's strategic initiatives.

Communication

  • Ensures practice is well informed, at all times, of changes and news worthy events within our company.
  • Effectively communicates relevant practice information to superiors.
  • Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
  • Promotes us through speaking engagements at industry conferences and involvement in local business organizations.

Technical Understanding

  • Evaluates and redesigns practice offerings.
  • Understands the implications of different technical choices and is able to guide our clients to the best solution for their situation.

Professional Qualities
Leadership

  • Achieves excellence in all areas of business.
  • Champions change and effectively manages the implementation of new ideas.

Teamwork

  • Reinforces team approach throughout practice both on client projects and internal initiatives.
  • Supports and solicits input from team members at all levels within the organization.
  • Ensures regular team and practice events take place away from the office.

Client Management
 

  • Communicates effectively with clients to identify needs and evaluate alternative business solutions and strategies.
  • Continually defines ways to increase customer satisfaction and deepen client relationships.
  • Maintains lasting client relationships.
  • Ensures practice delivers superior solutions to clients.
  • Provides senior level resolution to client issues.

 
 
Organizational Responsibilities

Innovator Development
 

  • Participates in all programs and enforces all policies relating to performance evaluations and career development planning.
  • Reviews management evaluations for consistency.
  • Impresses upon management the importance of the career planning and performance evaluation programs.
  • Creates an environment where Innovators can successfully achieve professional career path goals.
  • Manages the development of project managers and senior managers.
  • Assigns tasks to practice management that give managers an opportunity to grow.

Internal Operations

  • Reviews status reports of Project Managers and Senior Managers and addresses issues as appropriate.
  • Lends expertise to internal teams and task forces.
  • Enforces standard policies and procedures.

 
Education:  BS  Degree or equivalent experience within the IT/MIS area 

Experience:  Minimum of 3 – 5 years’ experience in a supervisory level experience in support settings, preferably in hospital information systems department.  Must have excellent customer service skills, and excellent oral and written communication skills.   Must demonstrate appropriate time management skills and the ability to meet customer service deadlines.   

Skills and Abilities:  Demonstrated experience with standard software applications, including MS Office, Windows. Ability to use advanced computer functions.  Ability to manipulate, analyze and interpret data.  Experience with support and troubleshooting.  Must have a strong dedication to customer service.  Training ability/experience.