Deaconess Health System

Patient Access Intake Specialist

  • Deaconess Health System
  • 600 Mary Street Evansville Indiana 47747 United States
  • Jan 11, 2019
Full-time Office and Clerical

Job Description

The location of this position will be at Deaconess Midtown Emergency department.

This position is responsible for greeting, registering, collecting payments from and directing/escorting patients in compliance with applicable State and Federal regulations and hospital policies and procedures. Is an ambassador of Deaconess, cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism. 

Job Duties include the following, other duties may be assigned:
  • Collects information via phone, in person (bedside or in a registration bay) or from the web site to accurately register patients for outpatient, inpatient, and observation services.
  • Verifies insurance eligibility and discusses Advanced Beneficiary Notices (ABN) when appropriate.
  • Collects, secures and posts payments from patients.
  • Disperses change and accepts deposits from other Deaconess cash collection or retail points.
  • Ensures compliance of State/Federal regulations.
  • Greets patients, provides routing assistance (arranging transport or escorting patients) to point of service.
  • Provides cross coverage for all areas of Access Department.
  • Performs Post Admit functions.
  • Performs Work Queue functions and queries.
  • Complies with Standards of Employee Conduct.
  • Works with ADON, doctors and nursing staff for proper bed placement and admission order entry.
  • Other functions
    • Assists by giving directions to destinations
    • Handles phone, fax, and email inquiries.
    • Balances cash drawers, petty cash, and change functions.
    • Prepares funds for deposit.
    • Answers correspondence
    • Performs other logically associated duties that enhance position through Continuous Quality Improvement.
    • Provides patients with Financial Assistance information and explain submission and processing when appropriate.
    • Provides lateral service as appropriate.
    • Serves as a preceptor for new Pt. Access Employees.
    • Competent in Financial Counseling patients.
    • Competent in computer applications pertaining to position.
    • Train new employees. 
    • Other duties as assigned.
Education and Experience
  • High School Graduate or GED required. 
  • College degree desired. 
  • Knowledge of health care revenue cycle preferred. 
  • Understanding of insurance is a plus.
  • Previous cash handling experience desired.
Certificates, Licenses, Registrations
  • None