Purpose and Scope:
The Unit Secretary (US) is responsible for performing a variety of receptionist and clerical duties relating to the updating and organizing of information and supplies on the nursing units, coordinating work within the unit as well as with other units and departments, reporting pertinent information to the immediate supervisor, respond to inquiries and requests from staff patients and visitors and supporting patient care delivery. This position has frontline responsibility for handling customer service interactions through telephone and personal contact and facilitating unit efficiency.
Where appropriate, this employee will answer phones, schedule appointments, call physicians' offices as requested and accurately provide information to affiliated providers.
This position has no responsibility for the assessment, treatment, or care of patients. However, the ability to communicate and interact with patients/public/staff of all ages is required.
l. Position Requirements
A. Academic: High school diploma or equivalent.
B. Experience: Computer knowledge and skills to include typing and date entry required. Secretarial experience preferred. Knowledge of medical terminology preferred.
Awards and Recognition