Mary Free Bed Rehabilitation Hospital

62 job(s) at Mary Free Bed Rehabilitation Hospital

Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Dec 07, 2017
As needed
  We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.  Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.   Mission Statement Restoring hope and freedom through rehabilitation.   Summary: Assists therapists and therapy assistants in preparation and treatment of patients receiving therapy services. Performs routine tasks as assigned by therapists and therapy assistants.    Age Specific Responsibility: Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in the assigned department/program.  Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to his or her age-specific needs, and to provide the care needed as described in the department’s/program’s policies and procedures.   Essential Job Responsibilities:   Staff will provide patient care, treatment, and services within the scope of their license, certification or registration and as required by law and regulation.   Provides patient care as requested by therapist: Transports and transfers patients, observing safety precautions and good body mechanics. Following competency testing, applies therapeutic modalities, as assigned by the therapist. Carries out specific treatment activities under direction/supervision of primary therapist or assistant. Monitors patient response to treatments, provides written/verbal feedback to therapist and therapy assistants, and/or documents in medical record with therapist review/signature. Maintains a clean and orderly work place: Acquires and replaces equipment and supplies in proper place following treatment. Cleans and maintains equipment according to department infection control policies and procedures. Maintains storage and inventory of equipment and supplies. Maintains adequate clean linen supply and changes linen in accordance with established guidelines. Maintains treatment areas in a clean and orderly condition. Assists in maintaining charts, filing and retrieving records as requested. Functions as patient advocate and maintains patient confidentiality. May order and maintain inventory as assigned. May supervise volunteers/support staff as assigned. Customer Service Responsibilities: Demonstrates excellent customer service behaviors consistent with organizational and departmental standards.  Consistently promotes teamwork and direct communication with co-workers.  Deals discretely and sensitively with confidential information.   Responsibilities in Quality Improvement: Contributes by participating in meetings, identifying problems and seeking solutions.  Assists in provision of quality patient care; participates in programmatic efforts to monitor and report.   Essential Job Qualifications (Knowledge, Education, and Training Requirements): High School Diploma or equivalent. Demonstrated communication, grammar, organizational, problem solving skills. Physical Demands:   Required to stand, sit, talk, type, read and hear; to use hands and arms to handle, feel, carry and work;  to frequently stand, walk, bend, kneel, and rise from a kneeling position while performing patient care; to be independently mobile, with frequent bending and reaching overhead for activities such as positioning and transferring of patients and equipment; must be able to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects   Reporting Relationship: Program Supervisor or appropriate Department Manager 
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Dec 06, 2017
Full-Time
Summary Performs administrative and advanced clerical support for the Quality Division, including the Vice President of Quality, Risk and Patient Safety Manager, Quality Division Coordinator, Director of Education, Guest Services  Coordinator, and Institutional Review Board Coordinator.  Provides support for quality, accreditation, and patient experience initiatives. Essential Job Responsibilities A. Assists VP of Quality and Guest Services Coordinator with patient experience initiatives for the organization including, but not limited to: • Staffs the Professional Services Building Front Desk one shift weekly to greet, provide information, and assist with way-finding for patients and guests.  Collaborates with POB Desk team to manage weekly coverage needs. • Coordinates ordering, inventory control, invoice reconciliation and payment for patient satisfaction initiatives and amenities including patient graduation t-shirts, and other  patient experience activities. • Assists with selection, ordering, and installation locations for patient experience photos. • Assists with patient satisfaction survey data/comment reporting and distribution upon request (Press Ganey, internal surveys, etc). • Assists with scheduling and coordination of patient experience advisory groups, focus groups, informal mystery shopper processes; completes meeting minutes. •  • Supports Guest Services Coordinator with orientation and coordination of Patient Experience Volunteers. • Supports Guest Services Coordinator with orientation, observation, and coaching of Guest Services staff. • Integral member of the Guest Services team, providing routine coverage of daily breaks, and assists with planned/unplanned coverage upon request. B. Responsible for coordination and conducting patient follow-up phone and text surveying, data entry, and coordination of reporting to support inpatient program evaluation. C. Assists VP of Quality and Risk/Patient Safety Manager with correspondence and documentation related to patient complaints, patient grievances, and legal correspondence. D. Provides periodic assistance to Director of Education and Medical Education Coordinator including compiling education event survey feedback/results, and supporting Leadership Develop Institute events/materials, and other items upon request. E. Assists VP of Quality and Risk/Patient Safety Manager in coordinating meetings, compiling minutes, and assisting with process mapping efforts for performance improvement projects related to patient experience or patient safety improvements. F. Assists with organizational accreditation readiness and survey activities, including compliance documents being up to date with current standards, monitoring chapter leader readiness, coordination of survey schedules and activities, and monitoring of action plans. G. Assists Risk and Patient Safety Manager with contract inventory, documentation of Daily Safety Rounds, and back up for monitoring RL6 occurrence reports. H. Supports Division with internal signage content and review to meet department and patient need for direction and way-finding. I. Responsible for MFB Conference Center/Room policies/procedures, updating InsideMFB Service Center for Conference Rooms, and is point person to address meeting room specialty needs and/or room conflicts. J. Support Division with Health Stream administrative functions/duties. K. Provides advanced clerical support for the Division including: • Greets visitors, answers phones, and directs to appropriate person/department • Meeting scheduling, compilation, and distribution of minutes • Creates materials to support presentations, displays, dashboards, etc. • Review and processing of all invoices; tracking cost center expenses against budget • Receives/distributes mail; faxing, copying, memos/other correspondence • Maintains/orders supplies • Room and audio visual scheduling and set-up • Advanced use and department support of Microsoft Office applications • Provides support for API time keeping, edits, and approvals upon request • Back up support for Education Department upon request • Collaborate with Quality Intern as requested L. Role models Mary Free Bed Standards of Behavior including assisting patients, employees, or visitors with problems, taking appropriate action, or referring individuals or messages to the appropriate personnel. M. Other duties as assigned. Essential Job Qualifications (Knowledge, Education, and Training Requirements) A. Associate Degree in Business, Healthcare Administration, Hospitality, or Allied Health area or equivalent work experience. B. College coursework and/or experience in quality, hospitality or customer service industry. C. Minimum 3-5 years previous work experience in an administrative coordinator or support position, with demonstrated problem solving and critical thinking skills. D. Demonstrated organizational skills to manage multiple projects simultaneously, with exceptional accuracy and attention to detail. E. Competent language and grammar skills with the ability to compose, edit, and proof minutes, letters, and other correspondence. F. The competence to make independent decisions as well as preserve the confidentiality of special matters. G. Advanced competency with Microsoft Office applications, Adobe, Share Point H. Experience in compiling and presenting data in meaningful formats. I. Energetic, positive, collaborative “can-do” attitude and work style. J. Experience in working with people of diverse backgrounds K. Physical Requirements Required • Able to exert up to 35 pounds of force occasionally (up to 1/3 of the time) • Able to lift, carry, push, pull, up to 35 pounds occasionally • Able to sit for the majority (1/3 – 1/2) of the time, but may involve brief periods of time involving walking or standing. • Able to work in front of crowds as a representative of Mary Free Bed • Able to use keyboard frequently (1/3 to 2/3 of the time) Other Preferred Job Qualifications • Bachelor’s degree in business or healthcare administration • Experience compiling and organizing input from focus groups, and other input methodology
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Dec 04, 2017
Temporary
Summary: Processes and maintains all Mary Free Bed employee documents and records.  Updates and maintains employee database, and produces employee reports as requested.  Ensures required employee documentation is submitted to Human Resources accurately and timely.  Responds to calls and visitors to Human Resources, triages requests, and refers requestors to the appropriate Human Resources representative.  Provides support for compensation, benefits, employee relations, recruitment, payroll, volunteer services, medical education and other Human Resources functions. Coordinates employee activities and events. Assists Human Resources staff with special projects.  Essential Job Responsibilities: A. Provides administrative support to entire Human Resources Department as requested. Answers Human Resources phone lines, triages calls, and takes messages.  Greets employees, applicants, and other visitors. Responds to requests for information in a warm and welcoming manner. B. Maintains employee records and filing systems.  Ensures submitted documents are complete and accurate before filing.  C. Processes Employee Change Forms (ECF).  D. Runs and submits required Michigan new hire reports monthly.  Compiles bi-weekly new hire, termination, and name change reports and distributes to designated recipients. Prepares monthly reports to track professional licensure and I-9 expirations.  Sends reminder notices to employees and managers prior to expiration dates to ensure renewals are completed timely. E. Coordinates or supports employee recognition events and activities (e.g. monthly anniversary luncheons, holiday meals, New Employee Orientation, new hire activity events, United Way, Anniversary dinner, etc.).  Sends invitations, maintains lists of attendees, makes room reservations, and orders refreshments. F. Assists with a variety of benefit and compensation activities, bulk mailings, enrollment audits, data entry, compensation committee support and other activities, as requested.  Answers employee questions regarding benefits and compensation or refers questions to other HR staff if appropriate. G. Provides administrative support to the Human Resources Staff as requested. H. Responds timely to employment verification requests from other employers or mortgage companies.  Ensures hospital procedures are followed consistently in providing information to external requestors. I. Orders employee and patient/visitor MFB logo items as requested.  Reviews incoming invoices and confirms orders before submitting to HR Manager for processing. Maintains tracking log for in-stock MFB logo items. J. Responsible for petty cash box for Human Resources and ensures appropriate cash is available.  K. Administrative duties including but not limited to mail distribution, room scheduling, equipment reservation, HR Bulletin Board, office supply ordering etc. L. Sends out exit interview request notifications to outgoing employees and schedule exit interviews if required. Customer Service Responsibilities: Demonstrates excellent customer service behaviors consistent with organizational and departmental standards. Consistently promotes teamwork and direct communication with co-workers.  Deals discretely and sensitively with confidential information. Demonstrates flexibility and nimbleness in meeting customer needs. Responsibilities in Quality Improvement: Contributes to QI initiatives by participating in meetings, identifying problems, and seeking solutions.  Participates in department QI efforts to monitor and report. Essential Job Qualifications (Knowledge, Education, and Training Requirements): A. Previous experience in a responsible administrative support position and/or experience working in a Human Resources Department B. Associate Degree or relevant experience C. Competence in word processing (Key 60 words per minute) and spreadsheet applications D. Proficiency with Microsoft Word Office E. Demonstrated interpersonal skills.  Ability to greet public and work well with Diverse people, including the physically disabled F. Demonstrated organizational and problem solving skills G. Excellent verbal and written communication skills H. Ability to make independent decisions and coordinate projects as needed I. Outgoing, driven, with a desire to work in a front office support position J. Enthusiasm for and proven ability to work in a team environment K. Strong multi-tasking ability L. Physical Demands: Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time), Able to lift, carry, push, pull, up to 10 pounds occasionally, Able to sit for the majority of the time, but may involve brief periods of time involving walking or standing, Able to use keyboard frequently (1/3 to 2/3 of the time)  
Mary Free Bed Rehabilitation Hospital 515 N. Michigan Ave Saginaw Michigan 48602 United States
Dec 01, 2017
Full-Time
We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.  Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.   Mission Statement: Mary Free Bed exists to restore hope and freedom through rehabilitation. Summary: The Program Director is responsible for all aspects of patient care for the Inpatient Rehabilitation Unit, named Mary Free Bed at Covenant HealthCare.   The Program Director is expected to achieve and maintain an effective and harmonious multidisciplinary team of professionals through collaboration, leadership, and management.  The director participates in leadership activities within Mary Free Bed Hospital and Covenant HealthCare and follows the components of the relationship as outlined in the Joint Operating Agreement between these organizations.    Age Specific Responsibility:   This leader must be able to demonstrate the knowledge and skills necessary to provide leadership for the teams that provide care to all patients in the inpatient rehabilitation unit.       Essential Job Responsibilities:   Program Leadership – Provides strategic direction for the inpatient rehabilitation hospital, collaborating with physicians, other leaders and stakeholders to achieve growth and outstanding performance results across multiple key performance indicators.  Directs all inpatient activities of the rehabilitation hospital for Mary Fred Bed at Covenant, to achieve excellent clinical quality and outcomes, strong patient satisfaction and high value. Develops standards of care for all patients served, in accordance with policies and procedures of Covenant HealthCare and Mary Free Bed.  Manages the day to day staffing of both nursing and therapy staff in the inpatient rehabilitation hospital.  Maintains accreditation and compliance with all appropriate entities including the Center for Medicare and Medicaid Services (CMS), Michigan Department of Community Health (MDCH), the Commission on Accreditation of Rehabilitation Facilities (CARF) and Healthcare Facilities Accreditation Program (HFAP) or The Joint Commission (TJC). Maintains knowledge of developments in the rehabilitation industry.  Manages program in compliance with all safety standards.   Physician Relations – Maintains effective working relationships with the inpatient rehabilitation medical director(s) and other physicians that provide care to the patients served.   Fiscal Responsibility – Manages department budgets, and monitors and assures achievement of productivity targets by staff.   Staff Selection, Orientation, and Feedback – Manages the selection, hiring, orientation and training of new staff.  Provides regular feedback regarding performance to new and existing employees.  Develops performance goals and appropriate methods of measuring progress.  Conducts performance evaluations in accordance with timelines established by Mary Free Bed (for MFB employees) and Covenant HealthCare (for Covenant HealthCare employees, if applicable). Positions that directly report to this leader: Nurse Manager Therapy Manager PPS Coordinator Administrative Assistant Others, as determined   Positions with an indirect reporting relationship to this leader (these employees report directly to an individual that reports to the Director): Assistant Nurse Manager / Coordinator Registered Nurse Patient Care Assistant / Nursing Assistant Nurse Educator Clinical Nurse Specialist Health Unit Clerk / Unit Secretary Occupational Therapist Occupational Therapy Assistant Physical Therapist Physical Therapy Assistant Therapy Technician Therapeutic Recreation Specialist Speech Language Pathologist Medical Social Worker / Case Manager Others, as determined   Staff Development and Mentoring – Provides program leadership related to ongoing staff development and mentoring of department employees.  Encourages staff development through formal and informal learning opportunities, using competency-based education programs.   Program Evaluation - Develops a program evaluation process that provides timely reporting of key clinical quality, customer service, growth, people and financial indicators.    Quality Improvement and Clinical Outcomes - Provides leadership related to performance improvement activities for the inpatient rehabilitation program, to achieve quality results and clinical outcomes that meet or exceed comparative benchmarks.  Shares best practices with peers within the MFB Network and the industry, and incorporates lessons learned from the same.   Professional Work Environment - Encourages a culture of personal accountability, solution-seeking behavior, mutual respect, open communication, openness to change, enthusiasm, and pride.   Interdepartmental and Interdisciplinary Collaboration - Promotes collaboration of all disciplines within the inpatient rehabilitation unit, and with other departments and institutions.  Maintains a close working relationship with the case management team and acute care therapy teams from Covenant HealthCare and other acute care hospitals.  Works to effectively integrate all members of the patient care team to provide outstanding rehabilitation services.   Program Development and Marketing - Provides program leadership related to the development of policies, procedures, and protocols for clinical issues and program development.  Provides leadership for development of marketing activities.  Maintains responsibility for all aspects of the admission process for the inpatient rehabilitation unit, including the admission criteria.  Collaborates with the MFB Network Manager of Business Development to provide input into and feedback related to the work of the admission liaisons, and process flows related to referral response and inpatient rehabilitation admissions.    Regulatory and PPS Compliance :  Maintains responsibility for the Prospective Payment System/IRF-PAI system, including record collection and timely transmittal.   Assures processes are in place to comply with regulatory and documentation requirements of CMS and other payers.  Implements processes to accurately capture FIM documentation, comorbidities, and other applicable aspects of documentation to assure compliance and revenue maximization.  Works collaboratively with the Manager of Regulatory and PPS Compliance for the MFB Network, as well as the HIM/Coding team from Covenant HealthCare and Mary Free Bed, when applicable.   Additional Leadership Responsibilities – As determined by the MFB Vice President of Network Operations, with guidance from the leadership teams from Mary Free Bed and Covenant HealthCare that serve on the Mary Free Bed at Covenant Advisory Board.   Customer Service Responsibilities: Customer Advocacy – Interacts with all customers using the Mary Free Bed and Covenant HealthCare Customer Service Standards.  Incorporates appropriate leadership principles from MFB and Covenant to the inpatient rehabilitation hospital.  Serves as an advocate for patients, families, and staff.  Customer Service – Demonstrates excellent customer service standards and behaviors. Encourages, coaches, and monitors teamwork and direct communication with co-workers. Deals discreetly and sensitively with confidential information.   Essential Job Qualifications (Knowledge, Education, and Training Requirements): Education :   Bachelor’s Degree or higher in Nursing, Physical Therapy, Occupational Therapy, or Speech Therapy required.  Master’s Degree in Allied Health, business, or a related field (or a plan to obtain a Master’s Degree in nursing, business or a related field within 2 years). Michigan RN, PT, OT, or SLP licensure. Experience:   A minimum of three years of relevant leadership experience and direct supervision of clinical staff.  Rehabilitation nursing experience preferred. Accurate decision-making and strong leadership skills Information management skills and ability to interpret, communicate, and present data.  Demonstrated excellent written and verbal communication skills Demonstrated ability to work both independently and in conjunction with a team of professionals for problem solving. Sense of urgency, collaborative team style, and ability to quickly adapt to changes in priorities. Ability to multi-task and delegate tasks for timely project completion. Demonstrated commitment to organizational mission with a “whatever it takes” attitude to get the job done. Excellent organizational skills Physical Demands: Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time); To lift, carry, push, pull, up to 10 pounds occasionally; To sit for the majority of the time, but may involve brief periods of time involving walking or standing; To use keyboard frequently (1/3 to 2/3 of the time)   Reporting Relationship:    Reports to Mary Free Bed’s Vice President of Network Operations The above statements are intended to describe the general nature and level of work being performed by employees in this classification.  If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation. 
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 30, 2017
Full-Time
Mission Statement Restoring hope and freedom through rehabilitation.   Summary: Registered Nurses at Mary Free Bed are a key member of the multi-disciplinary team that collaborates together to provide patient-centered care.  Within the Nursing Department, RNs coordinate, direct, delegate, and provide care to multiple patients.  Using a patient and family-centered care approach, each RN develops relationships with patients, families, and colleagues that enhance the quality of care provided.  Nursing care is performed with compassion and courtesy, and each RN is responsible to follow departmental policies and service standards.  Patient and family education is a primary focus of rehabilitation nursing, and is a critical aspect of the interdisciplinary team’s efforts to assist patients to gain independence, apply adaptation strategies, and return to home.   Essential Job Responsibilities:   Quality Pillar of Excellence Quality Nursing Care – The Registered Nurse is responsible for all nursing care provided to patients at Mary Free Bed.  Through careful assessment of each patient, interdisciplinary collaboration, and critical thinking, each RN develops and/or follows a patient-centered plan of care that aligns with the priorities and plans developed by the attending physician and other disciplines.   The RN coordinates care for non-licensed staff through delegation and follow-up, to assure that all care provided follows departmental policies and procedures. Quality Improvement – Mary Free Bed is committed to providing rehabilitation services that are of the highest possible quality.  Opportunities for improvement are valued, as staff and leaders will take advantage of lessons learned to improve future services.  Each RN will participate in performance improvement through identification of ways to improve care, reporting unexpected events or medical errors, and reporting “near misses”.  As requested, the RNs will participate in data collection and documentation audits to assist the Nursing Department with quality improvement measures. Patient Safety – Each RN is responsible to promote safety for all patients served by following all applicable department policies and procedures.  RNs will understand and contribute to the initiatives that are in place to improve the safety of the patients served.  Additionally, a culture of patient safety is very important at MFB and this requires all employees to be able to identify and report unexpected events and near misses without the fear of reprisal or retaliation.  Retaliation or intimidation towards another employee for reporting unexpected events or near misses will not be tolerated.  Finally, when threats to patient safety are identified, or opportunities for improvement are noted, these will be communicated with a member of the Nursing Leadership Team in a timely manner.   Service Pillar of Excellence Customer Service – Each Registered Nurse is required to demonstrate excellent customer service standards and behaviors, while interacting with patients, family members, physicians, and colleagues.  Each RN must deal discreetly and sensitively with confidential information, and as needed, will perform customer service recovery with patients and families members.  The RN will also take active steps to recognize unique cultural and religious needs of patients and families and integrate these diverse needs into a patient-specific plan of care that aims to exceed the expectations of each patient and family. Physician and colleague relationships – Interdisciplinary team integration and collaboration across disciplines to provide patient-centered care is a priority at Mary Free Bed.  Maintaining effective working relationships with admitting and consulting physicians at Mary Free Bed is an important responsibility of each RN.  In addition, each RN is responsible to develop and maintain professional working relationships with colleagues from other disciplines that are involved in the care of each patient and family.   People Pillar of Excellence Employee Competency – Each RN employed at Mary Free Bed is responsible to perform within the policies, procedures, and standards of care set by the organization.  This often requires demonstration of competency to meet regulatory and accreditation requirements and in alignment with recognized standards of care and best practice benchmarks.  Each RN is responsible to demonstrate competency in those areas required by the department, within the defined time frame. Professional Work Environment – A culture of professionalism, respect, and accountability is critical to fulfilling the mission of Mary Free Bed Hospital.  Each RN is responsible for encouraging a culture of personal accountability, solution-seeking behavior, mutual respect, open communication, acceptance of change, enthusiasm, and pride.  As opportunities for celebration and opportunities for improvement are identified, each RN will share this information with a member of the Nursing Leadership Team Employee Safety – Each employee within the Nursing Department is responsible to follow all policies and procedures related to employee safety.  When risks to employee safety are identified (self or others), each RN will take appropriate steps to reduce those risks, communicate with the Nursing Supervisor(s) and to maintain a physical work environment that reflects the high quality nursing services delivered at Mary Free Bed. Staff Selection, Development and Mentoring – As requested by a member of the Nursing Leadership Team, MFB RNs assist with employee selection and orientation process for new team members.  Interview questions and feedback will be presented professionally and tactfully, and information discussed during the interviews will remain confidential, if needed.  As a preceptor, each RN will collaborate with the Nursing Supervisor and Nurse Educator to provide a comprehensive orientation for the new team member.  RNs are responsible to ensure the Nurse Technician and Licensed Practical Nurse assigned to the RN and who are serving as a preceptor provide a thorough and accurate orientation for the new team member. Student Preceptor and Mentoring – As assigned by a Nursing Supervisor or Nurse Educator, each RN will collaborate with colleagues, the Nursing Supervisor and Nurse Educator to provide a valuable clinical rotation for RN students.   Financial Performance Pillar of Excellence Fiscal Responsibility – Each RN will follow departmental policies and procedures related to payroll practices, patient chargeable items and other opportunities to provide high-value nursing care at a reasonable price to our customers.   As opportunities for cost savings and efficiency are identified, these will be shared with the appropriate member of the Nursing Leadership Team.  Furthermore, all RNs will obtain skill set needed to participate in the growth of strategic programs within MFB; Baclofen and Botox.   Essential Job Qualifications (Knowledge, Education, and Training Requirements): Licensure:  Registered nurse in the state of Michigan. Education:  Associates degree in nursing is required.  Bachelor’s degree preferred.  Certification as a Registered Rehabilitation Nurse is preferred and will be encouraged for all MFB RNs. Current Basic Life Support (BLS) certification Experience:  Previous experience as a RN, especially in a rehabilitation or acute care setting, is preferred but not required. Strong critical thinking, decision-making, delegation, and leadership skills are required to work as a RN in the Nursing Department at MFB. Time management and organizational skills are very important, as well as effective written and verbal communication skills. Must be able to work effectively under time requirements and deadlines, problem-solve when facing unexpected issues, handle interruptions, and prioritize effectively. Physical Demands/Work Environment:   The work environment described here are representative of those an employee will encounter while working as a RN at Mary Free Bed.  The ability to perform these tasks are required in order to provide the necessary patient care required by MFB patients: Required to stand, sit, talk, type, read, and hear Required to use hands and arms to handle, feel, carry and work Required to frequently stand, walk, bend, kneel, and rise from a kneeling position while performing patient care. Required to be independently mobile, with frequent bending, and reaching overhead, for activities such as positioning and transferring of patients and equipment. Must be able to exert 20 to 35 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects(*). Due to possible exposure to blood-borne pathogens and hazardous materials, must be able to understand and follow department policies related to employee safety. Must be competent with computer systems for the purpose of documenting patient care.
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 30, 2017
Full-Time
  We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.  Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.   Mission Statement Restoring hope and freedom through rehabilitation.   Summary:   This position is in an outpatient office setting.  Duties include all clinic scheduling, receiving and posting payments to patient accounts, coding services appropriately based on information provided by the therapist on the patient encounter form, verifying the insurance benefits of the patient, explaining and answering all patient’s questions regarding coverage and co-insurance/deductible responsibilities supporting the treatment philosophy of the outpatient service, collecting data for quality measures, data entry of quality measures, and assist in the management of the program’s flow of patients. Accurately collects information from multiple sources to process referrals for outpatient services, and verification of benefits for outpatient services. Analyzes and records the required demographic, insurance, and clinical data sets, other information, and signatures necessary to schedule and pre-register outpatient patients and ensure that bills are produced according to regulatory and payer requirements.  Effectively completes medical necessity and managed care requirement screening, and determines insurance type and eligibility to ensure maximum payer compliance is maintained and maximum reimbursement is secured.  Verifies and/or authorizes insurance as assigned.    Interacts in a customer focused manner during referral processing to ensure that the patient’s and their representative’s needs are met, and that they understand their personal liabilities through various payment and program options. Demonstrates complete understanding and knowledge of all processes and procedures related to insurance verification, coordination of benefit, insurance prior authorization, and registration.  Performs all insurance verification and communicates appropriate verbal and written explanations to patients, family members, and/or other appropriate parties.  Assists in prevention of retroactive denials.  Works cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient therapy services.   Essential Job Responsibilities: Answer all incoming calls for outpatient and route appropriately. Schedule initial evaluation and subsequent patient appointments following scheduling protocols. Create patient account and cases in the practice management system following system protocols. Obtain benefit information from carriers for all new courses of treatment. Obtain authorization for treatment as required by the patient’s carrier prior to their first appointment and subsequent appointments as needed. Call all new patients the day before their initial evaluation to remind them of their appointment time and paperwork to bring to their appointment. Daily printing of encounter forms and schedules. Review new patient information forms with patient at their first appointment.  Ensure all forms are completed, signed and dated following protocols. Administer and collect functional outcome measures at baseline, and periodically for the duration of the patient’s course of treatment. Obtain copies of the patient’s insurance card(s). Enter charges on a daily basis in the practice management system following system protocols. Scan incoming paperwork in the patient charts. Initiate customer service and process improvement projects, or as assigned Other duties as assigned by Leader. Assists in full process quality control by reviewing and analyzing data to maintain a level of compliance to produce an accurate timely claim avoiding patient responsibility therefore reducing accounts receivable days. Analyzes the available documentation and uses software and/or other listings or information, including the data gathered during the third party eligibility and benefit verification, in order to calculate the amounts expected to be received from the payer and the amount owed by the patient or his/her responsible party Research patient benefits with health insurance carriers to determine coverage and benefit limitations for all referrals received.  Reviews appropriateness of ICD10 and CPT codes to determine if care provided corresponds to reason for referral/authorization to ensure that patient’s insurance covers the evaluations/treatments.  Accurately generates patient specific Explanation of Benefit Forms and distributes to patients/representatives and appropriate internal parties on a timely basis. Adhering to benefit and authorization monitoring process to accurately relay benefit information to all involved parties. Alerts appropriate parties for any ongoing monitoring or authorization needs. Provides information and explanations to the patient or responsible party regarding the policy and various options for resolving the patient’s financial responsibility for non-covered services prior to the service being provided. Initiatesand explains the Advance Beneficiary Notification process as necessary. Provides pre-appointment telephone explanations/letters to patients and other appropriate parties. Ensures that the patient or representative understands the policies that govern the revenue cycle and provide various options for resolving the calculated patient financial responsibility for non-covered services. Provides un-insured/under insured patients by screening for appropriate community resources that may be available to them in order to secure coverage for services, such as Community Financial Aid, Processing Presumptive Medicaid Eligibility, directing families to apply for Children’s Special Health Care Services and/or Medicaid, etc. Provides the patient or responsible party with financial counseling to achieve a mutually acceptable resolution of the expected self-pay balance including such options as credit card payments, deposits, extended/external payment arrangements and screens for and initiates charity care.  Refers the patient or responsible party to other internal or external sources as applicable Accurately prepares, produces, and distributes to other internal and external parties as appropriate and on a timely basis, forms, schedules, and supportive clinical documentation. Handles appointment cancellation requests from patients in the event insurance coverage is not available and forwards to schedulers to reschedule appointments as appropriate.  Completes the sending of the return-to-doctor communication in the event the patient decides not to receive services Enters calculated expected patient co-pay and co-insurance amounts in Cerner.  Sets follow-up dates in Share Point to monitor out-of-pocket maximums to determine amounts met.  Updates Cerner and Share Point notes accordingly Upon notification of health plan change or updates, including monthly Medicaid changes, resulting in a re-verification to determine coverage. Completes new-hire therapist orientation to review Outpatient Benefit Specialist/Financial Coordinator policies and procedures to guide in finding patient benefits.  Respond to requests for additional information. Collects, Compiles, analyzes, and reports data requested by manager. Provides clerical support as requested Accurately collects and analyzes all required demographic, insurance, guarantor and clinical data elements necessary to process/pre-register outpatient therapy referrals and schedule all types of patients; records and electronically enters the information on a timely basis. Reviews physician referrals/orders and other documentation according to internal policy and regulation as applicable, in order to assure that the service being provided has been appropriately documented and meets all known payer medical necessity and other criteria.  Initiates contact to physicians and other office staff to resolve questions and problems. Initiatesand explains the Advance Beneficiary Notification process as necessary.  Alerts appropriate parties for any ongoing monitoring or authorization needs. Reviews notes and other documentation according to internal policy and regulation as applicable, in order to ensure that a treatment prescription and authorization has been received to support scheduling of ongoing therapy appointments. Receives and properly responds to telephone, electronic, or face-to-face inquiries from patients or their representatives. Completes timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received.   Customer Service Responsibilities: Demonstrates excellent customer service behaviors consistent with organizational and departmental standards. Consistently promotes teamwork and direct communication with co-workers. Deals discretely and sensitively with confidential information.   Responsibilities in Quality Improvement:    Contributes by identifying problems and seeking solutions. Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.   Essential Job Qualifications (Knowledge, Education, and Training Requirements): Associates Degree or equivalent work experience Proficient with e-mail and computer use.  Will be expected to easily learn and use Mary Free Bed scheduling software Must have excellent attention to detail Must be able to multi-task efficiently without loss in accuracy or focus and follow-through Independent in problem-solving Must be able to type 40 words per minute with 98% accuracy, ten-key and operate general business office equipment Demonstrate excellent customer service Demonstrate organizational and problem solving skills Must have information management skills to communicate, explain, interpret and present data Must be able to quickly learn and retain a large amount of specific protocols and processes. Must also be able to retain changes in these protocols as they occur and hold other accountable to them. Physical Demands: Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time) Able to lift, carry, push, pull, up to 10 pounds occasionally Able to sit for the majority of the time, but may involve brief periods of time involving walking or standing. Able to use keyboard frequently (1/3 to 2/3 of the time)   Other Preferred Job Qualifications: Solid working knowledge of ICD-10-CM and CPT coding structures. Completion of medical office coursework. Knowledge of medical terminology. Previous experience in similar position or tenure at practice to accept this position.     
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 30, 2017
Full-Time
Summary: The position is located on the 4th floor Brain Injury Program; working 11p-7a.  Nurse technicians provide important patient care within the Nursing Department.  Under the direction of the registered nurse assigned to each patient, this non-licensed team member assists with patient care and other department activities as outlined in this job description, and communicates effectively with the RN responsible for each patient.  Work performed by each Nurse Technician must support the mission, vision, and values of Mary Free Bed. Essential Job Responsibilities: Quality Pillar of Excellence • Patient Care – The nurse technician provides direct patient care, as delegated by the RN and in accordance with departmental policies and procedures.  Patient care performed by a NT includes, but is not limited to, the following: ◦ Collects and monitors data and reports physiological, psychological, socio-cultural, and spiritual needs of the patient and families as directed by and in coordination with the patient’s assigned RN. ◦ Obtains and records vital signs using appropriate equipment and technique. ◦ Provides direct patient care including sterile intermittent catheterization, bowel programs, patient hygiene, recording intake and outpatient, and other responsibilities as outlined in department policies. ◦ Acts as a safety attendant, as assigned, providing direct supervision under the direction of the RN to maintain the safety of the patient. ◦ Answers call lights in a timely, respectful manner ◦ Documents care via computer/written patient record according to department policies, including content and timeliness of documentation. ◦ Provides input to the RN for use in an individualized plan of care for each patient ◦ Transports patients in a safe and timely manner to facilitate patient diagnostic testing and therapy sessions, as needed.  Communicates with other team members in order to ensure continuity of care and coordination of services. ◦ Maintains the patient’s living environment in a clean, safe manner ◦ Cleans patient areas, work areas, and equipment, as needed.  Communicates any equipment malfunctions to the Central Supply Department or Nursing Supervisor, and removes equipment from patient care in accordance with department policies. ◦ Assists with collection of quality data, as assigned by the RN, Nursing Supervisor, or Director of Nursing. ◦ Demonstrates appropriate use of all patient care equipment, in accordance with departmental policies. • Communication – Each staff member in the Nursing Department is responsible to communicate in a timely, professional and respectful manner at all times.   Responsibilities of the nurse technician include, but are not limited to: ◦ Patients and their families or visitors are treated with kindness and respect. ◦ Customers, physicians, and other staff members are treated with kindness and respect. ◦ Maintains effective working relationships with employees throughout the organization. ◦ Treats patient call lights as a primary communication method between the patient and the caregiver, and promptly responds to call lights, in person, as soon as possible. ◦ Delivers care in a manner that is culturally sensitive and preserves the dignity and rights of each patient.  Deals discreetly and sensitively with confidential information, and follows all hospital policies related to protected health information.   Service Pillar of Excellence • Customer Service – Each nurse technician is required to demonstrate excellent customer service standards and behaviors in all interactions with colleagues, patients, family members, physicians, and other customers.  This employee is responsible to understand how patient satisfaction is measured within the nursing department, the expectations related to customer service, and the action plans that are in place to improve the satisfaction of MFB customers.   People Pillar of Excellence • Employee communication – The nurse technician understands that communication with hospital and department leadership occurs in many ways, and that it is the responsibility of each employee to be aware of policy and practice changes.  This information is shared through various methods such as administrative bulletins, staff meetings, bulletin board postings, email, department newsletters, individual discussions, and on the MFB intranet (InsideMFB). • Employee training and competency assessments – Each nurse technician is responsible to complete all required training and competency assessments prior to the posted deadlines.  Questions about required education and competency modules should be addressed to a nurse educator or a nursing supervisor to ensure that the requirements are completed prior to the deadlines. • Performance evaluations –Each nurse technician will meet with a nursing supervisor to complete an annual performance evaluation prior to the department or organizational deadline.  The employee will provide input to the supervisor when reviewing goals and performance from the completed review period.  The employee will work with the supervisor to review organizational and departmental action plans, and to identify personal goals for the upcoming review period.  As a preceptor, each NT will collaborate with the assigned RN, Nursing Supervisor and Nurse Educator to provide a thorough and accurate orientation for the new team member. • Safety policies – Each employee is responsible to demonstrate knowledge of and performance in accordance with hospital and department safety and infection control policies and procedures.  Maintains a safe and clean working environment for the benefit of patients and staff.   Financial Performance Pillar of Excellence • Fiscal Responsibility – Documents patient chargeable items according to department policies.  Avoids duplication and waste of supplies. Arrives to work on time and works throughout the shift, unless taking a designated break.  If the nurse technician does not have work to do, asks a RN or a nursing supervisor for work to avoid downtime.  Avoids overtime, and if overtime is expected, communicates this in advance with the nursing supervisor so that alternatives can be explored.   • The nurse technician is also responsible for other department and patient-related tasks, as assigned, and in alignment with departmental policies and procedures.  Performs assignments as directed by management, and provides input on new services or revisions to new/existing policies and procedures as appropriate.   Essential Job Qualifications: • Licensure Requirements: None • Education:  High school graduate or equivalent GED required. Certified Nursing Assistant preferred. • Current American Heart Association BLS Course for HealthCare Providers • Physical Demands/Work Environment:  The work environment described here are representative of those an employee will encounter while working as a nurse technician at Mary Free Bed.  The ability to perform these tasks are required in order to provide the necessary patient care required by MFB patients: ◦ Required to stand, sit, talk, type, read, and hear, required to use hands and arms to handle, feel, carry and work, required to frequently stand, walk, bend, kneel, and rise from a kneeling position while performing patient care, required to be independently mobile, with frequent bending, and reaching overhead, for activities such as positioning and transferring of patients and equipment, ◦ Must be able to exert 20 to 35 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects(*). ◦ Due to possible exposure to blood-borne pathogens and hazardous materials, must be able to understand and follow department policies related to employee safety. ◦ Must be competent with computer systems for the purpose of documenting patient care. ◦ Must be able to work effectively under time requirements and deadlines, problem-solve when facing unexpected issues, handle interruptions, and prioritize effectively. • Experience:  None required.  Previous experience as a nurse technician or nursing assistant is preferred.  Understanding of medical technology and rehabilitation care is preferred.
Mary Free Bed Rehabilitation Hospital Michigan Ave Saginaw Michigan 00000 United States
Nov 29, 2017
Full-Time
 
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 28, 2017
Full-Time
Summary: The Contact Center Agentwill be the first contact a patient/provider/family member would have with Mary Free Bed. It will be the responsibility of the agent to listen to the patient, solve problems and provide any information they are requesting. First impression is very important to form a long term patient relationship, as a call center team member you have to make sure that the patient has a positive experience at every opportunity to speak with them. A good customer service agent can alleviate an unhappy / unpleasant patient experience and slowly mold their opinion in a positive manner. Fluent speaking and problem solving skills are the foremost requirements.     The Contact Center Agent will relay all incoming, outgoing and inter-departmental telephone calls appropriately and as quickly as possible.    The Contact Center Agent works as part of a large team.  Talking, listening and helping to answer questions, solve problems or resolve conflicts with patients/families/facilities. Contact Center Agents should be able to listen effectively to find the root cause of issues, and communicate clearly, in a friendly manner, to help resolve the issue and improve the patient experience.  The Contact Center Agent provides exceptional customer service to everyone on the phone by exuding warmth, genuine care, and taking pride and joy in serving the patients of Mary Free Bed.   Essential Job Responsibilities: Must have good interpersonal skills to understand patients’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angryto create favorable first and last impressions Protects all hospital guest and staff’s confidentiality according to HIPPA requirements Creates and maintains an atmosphere of warmth, personal interest and positive emphasis Maintains positive appearance and professional image Adheres to hospital policies Maintains a detailed knowledge of the facility, including services, departments, clinics, peripheral services, conference rooms and other pertinent information Relays incoming, outgoing, and inter-departmental calls, takes and relays messages, and responds to telephone queries with a smile and in a warm, efficient way in order to facilitate public and hospital business. Must be able to learn quickly so they can acquire the knowledge to answer patients’ questions accurately. They must also have good knowledge of telephone and computer systems so they can use contact center software efficiently. Collects and enters patient intake information into the appropriate EMR, in order to best answer a patient/facility need. Documentation is to be concise, thorough, and accurate Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances May maintain file of patient's names, room locations, and telephone numbers to expedite incoming calls. Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels   Customer Service Responsibilities: This position is the first point of contact for our guest. It must provide an exceptional guest experience by delivering a high level of service to every call, every time, in order to create a favorable first and last impression  Anticipates the needs of our guests then respond immediately to achieve exceptional customer satisfaction Handles all interactions with the highest level of professionalism; accommodating special requests whenever possible and resolves guest concerns   Responsibilities in Quality Improvement: Contributes by participating in meetings, identifying problems and seeking solutions.  Participates in department efforts to monitor and report.   Essential Job Qualifications (Knowledge, Education, and Training Requirements): High school diploma or GED Two years of high level customer service experience (Health Care industry preferred) Previous experience in a Contact center (Health Care industry preferred) Ability to speak with excellent grammar, a pleasant manner, polite and clear, maintaining through the entire call Proficient in medical terminology Competent with computers and with Microsoft Office Suite software (i.e. Outlook, Word, Excel, Access, etc.) Ability to work flexible schedules and extended hours as needed. Must possess  problem resolution skills Must have ability to manage multiple priorities Physical Demands: Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time) Able to lift, carry, push, pull, up to 10 pounds occasionally Ability to sit for long periods of time up to ten hours per day Able to use keyboard frequently (1/3 to 2/3 of the time) Functional hearing abilities for communications from a two-way handheld or mobile radio, cellular phone or other telephonic devices and PA speakers. Ability to regularly walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; talk and hear. Other Preferred Job Qualifications: Previous experience as an operator/receptionist within a hospital environment. Experience working with multi-line telephone system. Ability to use and understand 24 hour and military time systems
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 28, 2017
Full-Time
Summary: The PPS Program Coordinator is responsible for assigned aspects of the Inpatient Rehabilitation Facility Patient Assessment Instrument (IRF-PAI) Program at Mary Free Bed.   The PPS Program Coordinator is responsible for training and ongoing collaboration with members of the treatment team that are involved in patient assessment and data reporting.   The PPS Program Coordinator works with physicians and coders to assure data is encoded and transmitted in accordance with Medicare guidelines and those requirements of other payors. The PPS Program Coordinator participates in staff education and quality assessment/improvement activities related to the IRF-PAI process.   The PPS Program Coordinator also assists members of the leadership team to develop thorough documentation systems for all disciplines that reflect the complex nature of inpatient rehabilitation care, and that comply with Medicare guidelines.   Essential Job Responsibilities:   Inpatient Rehabilitation Facility – Patient Assessment Instrument (IRF-PAI) Completes the IRF-PAI data which determine a patient’s RIC (Rehabilitation Impairment Category), CMG (Case Mix Group), and payment under the Rehabilitation Perspective Payment system. Develops and implements a schedule for completion of IRF-PAI according to Medicare requirements. Assures accuracy and thoroughness of data recorded. Coordinates the pre-admit assessment and screening process for patients in conjunction with the Admission Coordinators, Physicians and Coders. Comprehensively assesses the data gathered for the IRF-PAI and contributes to the development of the plan of care. Coordinates and completes the PAI on all other acute rehabilitation inpatients as part of the hospital outcomes tool. Works directly with the inpatient coding staff to properly identify and document all applicable codes on a concurrent basis. Functional Independence Measure (FIM) -  Resource Through regular audits, evaluates FIM documentation of clinical team members and provides timely feedback when opportunities for improvement are identified. Maintains communication with leadership team members when repeated FIM documentation concerns are identified  Medicare Documentation Requirements The PPS Program Coordinator serves as a clinical resource for PPS regulations and compliance, coding and billing related to the IRF-PAI, and CMS documentation requirements. Provides physician and clinical staff education regarding regulatory requirements. Provides direct and timely feedback to physicians when required components of documentation are not present, and provides suggestions for improvement. Assists with development of a comprehensive, integrated patient plan of care, as required by CMS. Stays abreast of regulatory and accreditation changes that impact the rehabilitation industry. Observes and analyzes systems through regular audits to enhance systems efficiencies and conducts quality assurance activities. Physician Relations – Maintains effective working relationships with the inpatient rehabilitation medical directors and other physicians that provide care to the patients served.  Staff Development and Mentoring – Assists the Supervisor of PPS Compliance in mentoring for the entire PPS program, including ongoing staff development and mentoring of other PPS team members.  Encourages staff development through formal and informal learning opportunities. Professional Work Environment - Encourages a culture of personal accountability, solution-seeking behavior, and mutual respect, timely communication, openness to change, enthusiasm, and pride. Interdepartmental and Interdisciplinary Collaboration - Promotes collaboration within all disciplines within the inpatient rehabilitation unit, and with other departments and institutions.  Works to effectively integrate all members of the patient care team to provide outstanding rehabilitation services.   Essential Job Qualifications: Education:  Associates degree required. Bachelor’s degree preferred. Experience : A minimum of two years of relevant clinical experience and direct experience with the Inpatient Rehabilitation Prospective Payment System (PPS) process. Skills and Attitude: Demonstrated excellent written and verbal communication skills. Information management skills to communicate, explain, interpret, and present data. cDemonstrated ability to work both independently and in conjunction with a team of professionals for problem solving. Sense of urgency, collaborative team style, and ability to quickly adapt to changes in priorities. Ability to multi-task and delegate tasks for timely project completion. Demonstrated commitment to the organizational mission with a “whatever it takes” attitude to get the job done. Physical Demands: Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time); to lift, carry, push, pull, up to 10 pounds occasionally; to sit for the majority of the time, but may involve brief periods of time involving walking or standing; to use keyboard frequently (1/3 to 2/3 of the time). 
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 28, 2017
Part-Time
We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.  Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.   Mission Statement Restoring hope and freedom through rehabilitation.   Summary:   This position is in an outpatient office setting.  Duties include all clinic scheduling, receiving and posting payments to patient accounts, coding services appropriately based on information provided by the therapist on the patient encounter form, verifying the insurance benefits of the patient, explaining and answering all patient’s questions regarding coverage and co-insurance/deductible responsibilities supporting the treatment philosophy of the outpatient service, collecting data for quality measures, data entry of quality measures, and assist in the management of the program’s flow of patients. Accurately collects information from multiple sources to process referrals for outpatient services, and verification of benefits for outpatient services. Analyzes and records the required demographic, insurance, and clinical data sets, other information, and signatures necessary to schedule and pre-register outpatient patients and ensure that bills are produced according to regulatory and payer requirements.  Effectively completes medical necessity and managed care requirement screening, and determines insurance type and eligibility to ensure maximum payer compliance is maintained and maximum reimbursement is secured.  Verifies and/or authorizes insurance as assigned.    Interacts in a customer focused manner during referral processing to ensure that the patient’s and their representative’s needs are met, and that they understand their personal liabilities through various payment and program options. Demonstrates complete understanding and knowledge of all processes and procedures related to insurance verification, coordination of benefit, insurance prior authorization, and registration.  Performs all insurance verification and communicates appropriate verbal and written explanations to patients, family members, and/or other appropriate parties.  Assists in prevention of retroactive denials.  Works cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient therapy services.   Essential Job Responsibilities: Answer all incoming calls for outpatient and route appropriately. Schedule initial evaluation and subsequent patient appointments following scheduling protocols. Create patient account and cases in the practice management system following system protocols. Obtain benefit information from carriers for all new courses of treatment. Obtain authorization for treatment as required by the patient’s carrier prior to their first appointment and subsequent appointments as needed. Call all new patients the day before their initial evaluation to remind them of their appointment time and paperwork to bring to their appointment. Daily printing of encounter forms and schedules. Review new patient information forms with patient at their first appointment.  Ensure all forms are completed, signed and dated following protocols. Administer and collect functional outcome measures at baseline, and periodically for the duration of the patient’s course of treatment. Obtain copies of the patient’s insurance card(s). Enter charges on a daily basis in the practice management system following system protocols. Scan incoming paperwork in the patient charts. Initiate customer service and process improvement projects, or as assigned Other duties as assigned by Leader. Assists in full process quality control by reviewing and analyzing data to maintain a level of compliance to produce an accurate timely claim avoiding patient responsibility therefore reducing accounts receivable days. Analyzes the available documentation and uses software and/or other listings or information, including the data gathered during the third party eligibility and benefit verification, in order to calculate the amounts expected to be received from the payer and the amount owed by the patient or his/her responsible party Research patient benefits with health insurance carriers to determine coverage and benefit limitations for all referrals received.  Reviews appropriateness of ICD10 and CPT codes to determine if care provided corresponds to reason for referral/authorization to ensure that patient’s insurance covers the evaluations/treatments.  Accurately generates patient specific Explanation of Benefit Forms and distributes to patients/representatives and appropriate internal parties on a timely basis. Adhering to benefit and authorization monitoring process to accurately relay benefit information to all involved parties. Alerts appropriate parties for any ongoing monitoring or authorization needs. Provides information and explanations to the patient or responsible party regarding the policy and various options for resolving the patient’s financial responsibility for non-covered services prior to the service being provided. Initiatesand explains the Advance Beneficiary Notification process as necessary. Provides pre-appointment telephone explanations/letters to patients and other appropriate parties. Ensures that the patient or representative understands the policies that govern the revenue cycle and provide various options for resolving the calculated patient financial responsibility for non-covered services. Provides un-insured/under insured patients by screening for appropriate community resources that may be available to them in order to secure coverage for services, such as Community Financial Aid, Processing Presumptive Medicaid Eligibility, directing families to apply for Children’s Special Health Care Services and/or Medicaid, etc. Provides the patient or responsible party with financial counseling to achieve a mutually acceptable resolution of the expected self-pay balance including such options as credit card payments, deposits, extended/external payment arrangements and screens for and initiates charity care.  Refers the patient or responsible party to other internal or external sources as applicable Accurately prepares, produces, and distributes to other internal and external parties as appropriate and on a timely basis, forms, schedules, and supportive clinical documentation. Handles appointment cancellation requests from patients in the event insurance coverage is not available and forwards to schedulers to reschedule appointments as appropriate.  Completes the sending of the return-to-doctor communication in the event the patient decides not to receive services Enters calculated expected patient co-pay and co-insurance amounts in Cerner.  Sets follow-up dates in Share Point to monitor out-of-pocket maximums to determine amounts met.  Updates Cerner and Share Point notes accordingly Upon notification of health plan change or updates, including monthly Medicaid changes, resulting in a re-verification to determine coverage. Completes new-hire therapist orientation to review Outpatient Benefit Specialist/Financial Coordinator policies and procedures to guide in finding patient benefits.  Respond to requests for additional information. Collects, Compiles, analyzes, and reports data requested by manager. Provides clerical support as requested Accurately collects and analyzes all required demographic, insurance, guarantor and clinical data elements necessary to process/pre-register outpatient therapy referrals and schedule all types of patients; records and electronically enters the information on a timely basis. Reviews physician referrals/orders and other documentation according to internal policy and regulation as applicable, in order to assure that the service being provided has been appropriately documented and meets all known payer medical necessity and other criteria.  Initiates contact to physicians and other office staff to resolve questions and problems. Initiatesand explains the Advance Beneficiary Notification process as necessary.  Alerts appropriate parties for any ongoing monitoring or authorization needs. Reviews notes and other documentation according to internal policy and regulation as applicable, in order to ensure that a treatment prescription and authorization has been received to support scheduling of ongoing therapy appointments. Receives and properly responds to telephone, electronic, or face-to-face inquiries from patients or their representatives. Completes timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received.   Customer Service Responsibilities: Demonstrates excellent customer service behaviors consistent with organizational and departmental standards. Consistently promotes teamwork and direct communication with co-workers. Deals discretely and sensitively with confidential information.   Responsibilities in Quality Improvement:    Contributes by identifying problems and seeking solutions. Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.   Essential Job Qualifications (Knowledge, Education, and Training Requirements): Associates Degree or equivalent work experience Proficient with e-mail and computer use.  Will be expected to easily learn and use Mary Free Bed scheduling software Must have excellent attention to detail Must be able to multi-task efficiently without loss in accuracy or focus and follow-through Independent in problem-solving Must be able to type 40 words per minute with 98% accuracy, ten-key and operate general business office equipment Demonstrate excellent customer service Demonstrate organizational and problem solving skills Must have information management skills to communicate, explain, interpret and present data Must be able to quickly learn and retain a large amount of specific protocols and processes. Must also be able to retain changes in these protocols as they occur and hold other accountable to them. Physical Demands: Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time) Able to lift, carry, push, pull, up to 10 pounds occasionally Able to sit for the majority of the time, but may involve brief periods of time involving walking or standing. Able to use keyboard frequently (1/3 to 2/3 of the time)   Other Preferred Job Qualifications: Solid working knowledge of ICD-10-CM and CPT coding structures. Completion of medical office coursework. Knowledge of medical terminology. Previous experience in similar position or tenure at practice to accept this position.     
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 27, 2017
Full-Time
We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.  Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.   Mission Statement Restoring hope and freedom through rehabilitation.   Summary: Maintains a clean, safe environment inside and outside the hospital by performing duties according to departmental techniques, procedures, and needs.  Scheduled work may include weekends, holidays, and/or a variety of shifts.   Essential Job Responsibilities:   Cleans in assigned areas, such as patient rooms, nurses' stations, examination and treatment rooms, public and patient lavatories, lounges and offices, and public areas. Sweeps, dusts, dust mops and wet mops floors and stairways, spots carpets, and buffs hard floors. Cleans and sanitizes discharge beds.  Makes beds in designated areas. Washes down all patient discharge furniture including night stands, dressers, and over-bed tables.  Cleans and sanitizes waste receptacles. Collects trash and refuse from work areas and completes appropriate disposal. Cleans, sanitizes, and polishes baths, lavatories, and shower/sink fixtures. Stocks paper and soap products, etc. as necessary. Dusts, washes, sponge mops, sanitizes and extracts furniture.  Cleans and polishes glass surfaces, walls, and window sills, window frames, doors, and registers. Scrubs bathroom tiles, woodwork, lights, and vents. Maintains equipment and materials in a clean and orderly manner. Assists with setups, linen delivery, mail delivery, general deliveries, etc. Vacuums and edges carpeted areas as necessary. Customer Service Responsibilities: Demonstrates excellent customer service behaviors consistent with organizational and departmental standards.  Consistently promotes teamwork and direct communication with co-workers.  Deals discretely and sensitively with confidential information.     Responsibilities in Quality Improvement: Contributes by participating in meetings, identifying problems and seeking solutions. Participates in department efforts to monitor and report.   Essential Job Qualifications (Knowledge, Education, and Training Requirements): High school graduate or equivalent. Ability to communicate through the oral and/or written process and ability to follow directions. Ability to handle appropriate lifting, pushing, and pulling tasks (often 50+ pounds). Physical Demands: Ability to work independently. Able to exert up to 50 pounds of force occasionally (up to 1/3 of the time) Able to lift, carry, push, pull, up to 50 pounds occasionally The ability to frequently sit, stand, walk, bend, kneel, twist, crawl, grasp, reach, and occasionally climb The ability to hear, speak, write and see (correctable vision     
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 27, 2017
Part-Time
Summary: Integral member of the team who performs administrative duties, supports the Vice President, manages projects and helps maintain an energetic, innovative, creative and optimistic atmosphere in the Department. Essential Job Responsibilities: A. Perform general clerical responsibilities. General • Oversee office operations o Answer telephones o Manage calendars o Schedule meetings o Submit time card information o Manage mail and invoices o Requisition office supplies • Participate in staff meetings and post minutes Vice President of External Relations • Manage calendar and email  • Monitor multiple deadlines (ads, awards, legislative meetings) • Assist with presentations and special reports using Prezi, Power Point, Quick Draw and Excel • Maintain electronic and paper files • Compile expense reports • Budget – Assist in development of annual budget, maintain spreadsheet and provide updates      B. Project Management Patient Reports • Develop system to quantify marketing information gathered upon admission • Prepare monthly reports Legislative Projects • Schedule and coordinate legislative meetings/tours of the hospital • Create biographies for legislators • Coordinate internal research to respond to inquiries from legislators • Collect information regarding fundraisers and track private contributions from staff • Develop relationships with counterparts at local, state and federal legislative offices • Assist with legislative projects as they occur Awards • Research appropriate awards and create/update a calendar • Assist with internal research • Oversee application completion and submission Advertising • Schedule brainstorming sessions • Schedule eightWest appearances • Gather information for briefings Organizational Profile • Maintain current statistics for programs and services • Research other rehabilitation hospitals to create competitive comparisons C. Assists patients, employees, or visitors with problems, takes appropriate action, if possible, or refers individuals or messages to the appropriate personnel D.  Other duties as assigned. Essential Job Qualifications (Knowledge, Education, and Training Requirements): A. Bachelor’s Degree in Business, Marketing or related field. B. Minimum 5 years previous work experience in an administrative coordinator position C. Exceptionally well organized and flexible. D. Creative E. Unflappable in a fast-paced, deadline-driven environment. F. Ability to work cooperatively with others in the department and throughout the hospital. G. Detail oriented. H. Competent language and grammar skills with the ability to compose, edit, and proof business letters and other written material. I. Ability to type 60 words per minute and take accurate meeting minutes. J. Proficient computer skills and software skills. K. Self-starter and motivated with a “whatever it takes” attitude. L. Experience with Power Point, Excel, Adobe Acrobat and Microsoft software essential. M. Previous administrative experience managing an office with multiple demands and deadlines. N. Customer-focused and motivated to help and train others. O. Ability to work with people of diverse backgrounds. P. Confidence and competence to make independent decisions and preserve confidentiality of special matters. Q. Physical Demands: a. Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time) b. Able to lift, carry, push, pull, up to 10 pounds occasionally c. Able to sit for the majority of the time, but may involve brief periods of time involving walking or standing. d. Able to use keyboard frequently (1/3 to 2/3 of the time) Other Preferred Job Qualifications: • Understanding of marketing, sales, public relations and news media operations. • Previous public relations or marketing experience • Previous healthcare experience
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 24, 2017
Full-Time
Mission Statement Restoring hope and freedom through rehabilitation. Summary Under the direction of the Director of Nursing, in cooperation and collaboration with the Nursing Team, the Clinical care Coordinator is to supervise the day-to-day nursing activities of the community. Such supervision must be in accordance with current federal, state and local standards, guidelines and regulations our established policies and procedures, and as may be directed by the Director of Nursing and/or Administrator/Executive Director to ensure that the highest degree of quality care is maintained at all times. Essential Job Responsibilities A. Know, understand, incorporate, and demonstrate the Mission, Vision, Values of Mary Free Bed in behaviors, practices, and decisions. B. Consistently demonstrate (leads by example) Mary Free Bed Values to all internal and external customers (residents, visitors, volunteers, and associates.) Create and maintain an atmosphere of warmth, propagating a calm environment throughout the community. Actively participates / intervenes with direct care as needed and as a role model in ongoing Sanctuary Training of personnel. C. Execute assignments in a culture that is shared and collaborative. D. Establish and/or maintain departmental procedures that support the necessary operational functions for the Skilled Nursing Department. E. Assist in maintaining the department budget, place orders for equipment and supplies as necessary. F. Determine departmental staffing requirements and assist in the recruitment, interviewing, and selection of personnel for the Community or Department. G. Monitor department work hours (including vacation and holiday schedules), personnel, work assignments, etc., to ensure proper workflow and adequate staffing levels in compliance with state minimum regulations and sanctuary budgeted PPD hours. H. Evaluate, develop, mentor, coach, counsel and discipline department staff. Supports community personnel from other departments through coaching and mentoring to help achieve optimum standard of excellence. Addresses issues of concern through courageous conversation and notifies department manager of any interactions requiring attention. I.      Participate in community surveys and when necessary develop a plan of correction for department deficiencies. J. Admit, transfer and discharge residents as required. Perform administrative duties such as completing medical forms, reports, evaluations, studies, charting etc., and activities. K. Assist in the development of preliminary and comprehensive assessments of the nursing needs of each resident. L. Review resident’s medical and nursing treatments to ensure that they are provided in accordance with the resident’s care plan and wishes. M. Ensure that all nursing personnel are in compliance with their respective job descriptions. Meet with the nursing staff, as well as support personnel in planning the department’s services. Monitor that all departmental personnel follow established policies and procedures, including dress code. N. Attend various committee meetings of the community as required. Assist in preparing written and/or oral reports of the nursing service programs and activities to submit to such committees. O. Assist the Education Director in developing, implementing, and conducting in-service training programs that relate to the nursing service department. Ensure the continuing education requirements, which allow licensed personnel to keep their license current. P. Monitors compliance and accuracy in Care Tracker. Q. Responds to emergency situations, gathers data pertinent to emergencies, takes appropriate action, and notifies appropriate parties. Ensures that all personnel participate in fire safety and disaster preparedness drills and follows establish infection control procedures. R. Ensure that department work areas are maintained in a clean, sanitary and safe manner. S. Assists Director of Nursing with incident reporting to assure complete documentation of occurrences. Analyzes data and develops appropriate action plans, identifies trends, patterns and outcomes. Provides these plans and trends to various committees attended. T. Ensure adequate stock of medications, medical supplies, equipment, etc., is maintained on premises at all times to adequately meet the needs of the residents. Monitor nursing procedures to ensure that nursing service supplies are used in an efficient manner to avoid waste. U. Monitor that staff is using equipment properly. Participate in the development and implementation of the procedures for the safe operation of all nursing equipment. V. Must function independently, make independent decisions, demonstrate flexibility, personal integrity and ability to work effectively with residents and personnel. W. Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the community policies and procedures. X. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, TSLC Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Y. Other job duties as assigned. Customer Service Responsibilities: Demonstrates excellent customer service behaviors consistent with organizational and departmental standards. Consistently promotes teamwork and direct communication with co-workers. Deals discretely and sensitively with confidential information. Responsibilities in Quality Improvement:   Contributes by identifying problems and seeking solutions. Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications (Knowledge, Education, and Training Requirements) A. Must possess, as a minimum, a Nursing Degree from an accredited college or university, or be a graduate of an approved RN/LPN program. Bachelor’s of Science Degree in Nursing preferred B. Must possess a current, unencumbered, active license to practice as a Registered or Licensed Practical Nurse in this state. C. Must possess and maintain current CPR Certification. D. Must have training and/or experience in rehabilitative and restorative nursing practices. E. Must be knowledgeable of nursing and medical practices and procedures, as well as laws, regulations, and guidelines that pertain to long-term care F. Previous experience working in long-term care or with the geriatric population preferred G. Must have 1 year experience in a supervisory capacity in a hospital, long-term care environment, or other related healthcare facility. H. Must lead by example and possess superior customer service skills and professionalism I.      Flexibility to adapt to ongoing change and work in a fast-paced, customer driven environment. J. Interpersonal skills to drive collaboration, commitment and productivity when working with cross-functional teams, customers and end users. K. Self-starter, highly motivated with high energy level. L. Demonstrates superior written and verbal communication and presentation skills. M. Basic to intermediate proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic knowledge and experience with electronic mail and calendaring system in PC LAN environment. Ability to type with speed and accuracy. N. Possesses a high degree of personal accountability, responsibility and independent decision making abilities with the skills to plan, organize, develop, implement and interpret programs, goals, objectives, policies and procedures of the organization. O. Position requires minimal travel (less than 10%) within the Community’s geographic region and to home office in Livonia, MI.   Physical and Mental Requirements and Working Conditions 1. Must be able to adapt to frequently changing work parameters. 2. Must be able to see, hear and smell or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met. 3. Primarily works inside with frequent kneeling, crouching, reaching, lifting, sitting, walking, bending and lifting. Must be able to push, pull, move and or lift a minimum of 25 pounds to a minimum height of 3 ½ feet and be able to push, pull, move and or carry such weight a minimum distance of 10 feet. May be necessary to assist in the evacuation of residents in emergency situations. • Physical mobility that includes movement from place to place. • Physical agility, that includes ability to maneuver body while in place. • Dexterity of hands and fingers. • Coordination, including eye-hand, hand-foot. 4. Must possess the above ability with or without the use of prosthetics that will enable adequate functionality so that the requirements of this position can be fully met. 5. Subject to exposure to noise, infectious waste, diseases, conditions, etc. including TB, HIV, HEP B viruses. May be subject to the handling of and exposure to hazardous chemicals. 6. Must be able to speak, read and write the English language in an understandable manner. 7. Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile individuals within the community. Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public. 8. Must not pose a direct threat to the health or safety of other individuals in the work place. 9. Must be able to cope with the mental and emotional stress of the position. 10. Must meet the general health requirements set forth by the policies of this community, which include a medical and physical examination. 11. May be required to work beyond normal working hours, on weekends and other positions temporarily when necessary and may be subject to call back during emergency conditions. May be required to work on shifts other then those which originally hired.  
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 21, 2017
Other
We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.  Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.   Mission Statement Restoring hope and freedom through rehabilitation.   Summary:  Internship opportunity for college student to assist in the procurement process and supply chain management for clinical and non-clinical supplies.  To act as an assistant to staff within MFB in a variety of roles, potentially including procurement manager, warehouse/inventory management, decision support analyst, and finance.   Internship Type: This is an unpaid, part time internship.   Essential Job Responsibilities:   Computer expertise needed to provide line item entry into procurement software (Great Plains Purchasing module) Correspondence and coordination with suppliers to include product details and to receive PO signatures and invoices in timely fashion. Create database of MFB medical supplies and relate these to preferred, secondary, and tertiary suppliers.    Also to further create a database of therapy supplies for satellite facilities to align purchasing practices/prices Logistics coordination with inventory manager and assist manager with receiving Develop labeling conventions for nurse servers, clean utility shelving, exchange carts.  Assist with mock-up of shelving for clean supplies and gather feedback from nursing. Build non-chargeable patient care items in Cerner for increased cost tracking of patient care supplies/inventory management. Organizational skills to help with warehouse management under direction of manager.   Other Job Responsibilities:   Experience gained for intern includes:Specifications, procurement process, logistics, database creation.   Customer Service Responsibilities: Demonstrates excellent customer service behaviors consistent with organizational and departmental standards.  Consistently promotes teamwork and direct communication with co-workers.  Deals discretely and sensitively with confidential information.   Responsibilities in Quality Improvement: Contributes by identifying problems and seeking solutions.  Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications (Knowledge, Education, and Training Requirements): Currently in college, preferably with interest/experience in supply chain management Physical Demands:  Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time); able to lift, carry, push, pull, up to 10 pounds occasionally; able to sit for the majority of the time, but may involve brief periods of time involving walking or standing; able to use keyboard frequently (1/3 to 2/3 of the time)   Reporting Relationship :    Report to Director Manager of Central Supply and Purchasing/Inventory   Work Schedule 20  hours per week for a 10-12 week period. Actual hours and duration of internship will be determined at the time of position being awarded.   This is an unpaid intern position. The reward will be the valuable experience gained in the areas of Supply Chain Management and Procurement.     
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 21, 2017
Full-Time
Mission Statement Restoring hope and freedom through rehabilitation.   Summary:   Accurately collects information from multiple sources to process referrals for outpatient therapy.  Analyzes and records the required demographic, insurance, and clinical data sets, other information, and signatures necessary to schedule and pre-register outpatient therapy patients and ensure that bills are produced according to regulatory and payer requirements.  Effectively completes medical necessity and managed care requirement screening, and determines insurance type and eligibility to ensure maximum payer compliance is maintained and maximum reimbursement is secured.  Verifies and/or authorizes insurance as assigned.  Interacts in a customer focused manner during referral processing to ensure that the patient’s and their representative’s needs are met, and that they understand their personal liabilities through various payment and program options. Demonstrates complete understanding and knowledge of all processes and procedures related to insurance verification, insurance prior authorization, and registration.  Performs all insurance verification and communicates appropriate verbal and written explanations to patients, family members, and/or other appropriate parties.  Assists in prevention of retroactive denials.  Works cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient therapy services.   Age Specific Responsibility: Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department.  Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to his or her age-specific needs, and to provide the care needed as described in the department’s policies and procedures.   Essential Job Responsibilities:   Accurately collects and analyzes all required demographic, insurance, guarantor and clinical data elements necessary to process/pre-register outpatient therapy referrals and schedule all types of patients; records and electronically enters the information on a timely basis.  Verifies and/or authorizes insurance. Accurately prepares, produces, and distributes to other internal and external parties as appropriate and on a timely basis, forms, schedules, and supportive clinical documentation.   Reviews physician referrals/orders and other documentation according to internal policy and regulation as applicable, in order to assure that the service being provided has been appropriately documented and meets all known payer medical necessity and other criteria.  Initiates contact to physicians and other office staff to resolve questions and problems. Initiates and explains the Advance Beneficiary Notification process as necessary.  Alerts appropriate parties for any ongoing monitoring or authorization needs.   Provides information and explanations to the patient or responsible party regarding the policy and various options for resolving the patient’s financial responsibility for non-covered services prior to the service being provided.   Receives and properly responds to telephone, electronic, or face-to-face inquiries from patients or their representatives.   Reviews and analyzes all referral information and transaction edit reports in order to correct errors and resolve deficiencies.   Accurately completes therapist planned/unplanned coverage per department protocol.   Performs all other appropriate activities as necessary to meet the patient’s needs and to achieve the required departmental and organizational outcomes. Assists patients/families in keeping scheduled evaluations by providing transportation resources and/or securing translators as necessary.   Accurately interprets referrals and patient scheduling communication sheets and develops ongoing outpatient therapy schedules.  Assures therapist consistency, accuracy, and timeliness when producing schedules according to established scheduling guidelines.  Reschedules appointments as needed.   Reviews notes and other documentation according to internal policy and regulation as applicable, in order to ensure that a treatment prescription and authorization has been received to support scheduling of ongoing therapy appointments.   Provides information and explanations to the patient or responsible party regarding status of scheduling or non-scheduling of outpatient therapy evaluation or treatment appointments according to notations and/or protocols.    Initiates electronic and/or telephone inquiries to the appropriate parties including third party payers, employers, and/or managed care organizations, sharing information as necessary in order to secure, record, and electronically enter data which confirms that the patient has been initially authorized for the service being provided.   Analyzes the available documentation and uses software and/or other listings or information, including the data gathered during the third party eligibility and benefit verification, in order to calculate the amounts expected to be received from the payer and the amount owed by the patient or his/her responsible party.   Provides pre-appointment telephone explanations to patients and other appropriate parties. Ensures that the patient or representative understands the policies that govern the revenue cycle and provide various options for resolving the calculated patient financial responsibility for non-covered services.   Negotiates with the patient or responsible party to achieve a mutually acceptable resolution of the expected self-pay balance including such options as credit card payments, deposits, extended/external payment arrangements and screens for and initiates charity care.  Refers the patient or responsible party to other internal or external sources as applicable.  Initiates contact to physicians and other office staff as necessary to resolve questions and problems.   Accurately generates patient specific Explanation of Benefit Forms and distributes to patients/representatives and appropriate internal parties on a timely basis.   Enters calculated expected patient co-pay and co-insurance amounts in Cerner.  Sets follow-up dates in Share Point to monitor out-of-pocket maximums to determine amounts met.  Updates Cerner and Share Point notes accordingly.   Completes timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received.   Handles appointment cancellation requests from patients in the event insurance coverage is not available and reschedules appointments as appropriate.  Completes the return-to-doctor communication process in the event the patient decides not to receive services.   Collects, Compiles, analyzes, and reports data requested by manager.   Provides clerical support as requested.    Various other responsibilities delegated by manager.   Customer Service Responsibilities: Demonstrates excellent customer service behaviors consistent with organizational and departmental standards. Consistently promotes teamwork and direct communication with co-workers. Deals discretely and sensitively with confidential information.   Responsibilities in Quality Improvement:    Contributes by identifying problems and seeking solutions. Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.   Essential Job Qualifications (Knowledge, Education, and Training Requirements): Associates Degree or equivalent business classes/experience Minimum 12-18 months work experience in healthcare with scheduling and/or PFS related job duties. Demonstrated competency with ICD-9-CM and CPT coding classification systems. Outstanding organizational, interpersonal, communication, and overall customer service skills. Ability to interact with professional staff in an appropriate manner. Knowledge of medical terminology and clinical rehabilitation. Ability to perform in a high paced environment with a positive attitude. Physical Demands:  Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time); able to lift, carry, push, pull, up to 10 pounds occasionally; able to sit for the majority of the time, but may involve brief periods of time involving walking or standing; able to use keyboard frequently (1/3 to 2/3 of the time) Other Preferred Job Qualifications: Completion of medical office course. Bachelor’s Degree in a health-related field Certification as a Medical Assistant or Licensed Practical Nurse 
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 21, 2017
Full-Time
Mission Statement Restoring hope and freedom through rehabilitation.   Summary:   Accurately collects information from multiple sources to process referrals for outpatient therapy.  Analyzes and records the required demographic, insurance, and clinical data sets, other information, and signatures necessary to schedule and pre-register outpatient therapy patients and ensure that bills are produced according to regulatory and payer requirements.  Effectively completes medical necessity and managed care requirement screening, and determines insurance type and eligibility to ensure maximum payer compliance is maintained and maximum reimbursement is secured.  Verifies and/or authorizes insurance as assigned.  Interacts in a customer focused manner during referral processing to ensure that the patient’s and their representative’s needs are met, and that they understand their personal liabilities through various payment and program options. Demonstrates complete understanding and knowledge of all processes and procedures related to insurance verification, insurance prior authorization, and registration.  Performs all insurance verification and communicates appropriate verbal and written explanations to patients, family members, and/or other appropriate parties.  Assists in prevention of retroactive denials.  Works cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient therapy services.   Age Specific Responsibility: Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department.  Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to his or her age-specific needs, and to provide the care needed as described in the department’s policies and procedures.   Essential Job Responsibilities:   Accurately collects and analyzes all required demographic, insurance, guarantor and clinical data elements necessary to process/pre-register outpatient therapy referrals and schedule all types of patients; records and electronically enters the information on a timely basis.  Verifies and/or authorizes insurance. Accurately prepares, produces, and distributes to other internal and external parties as appropriate and on a timely basis, forms, schedules, and supportive clinical documentation. Reviews physician referrals/orders and other documentation according to internal policy and regulation as applicable, in order to assure that the service being provided has been appropriately documented and meets all known payer medical necessity and other criteria.  Initiates contact to physicians and other office staff to resolve questions and problems. Initiates and explains the Advance Beneficiary Notification process as necessary.  Alerts appropriate parties for any ongoing monitoring or authorization needs. Provides information and explanations to the patient or responsible party regarding the policy and various options for resolving the patient’s financial responsibility for non-covered services prior to the service being provided. Receives and properly responds to telephone, electronic, or face-to-face inquiries from patients or their representatives. Reviews and analyzes all referral information and transaction edit reports in order to correct errors and resolve deficiencies. Accurately completes therapist planned/unplanned coverage per department protocol. Performs all other appropriate activities as necessary to meet the patient’s needs and to achieve the required departmental and organizational outcomes. Assists patients/families in keeping scheduled evaluations by providing transportation resources and/or securing translators as necessary. Accurately interprets referrals and patient scheduling communication sheets and develops ongoing outpatient therapy schedules.  Assures therapist consistency, accuracy, and timeliness when producing schedules according to established scheduling guidelines.  Reschedules appointments as needed. Reviews notes and other documentation according to internal policy and regulation as applicable, in order to ensure that a treatment prescription and authorization has been received to support scheduling of ongoing therapy appointments. Provides information and explanations to the patient or responsible party regarding status of scheduling or non-scheduling of outpatient therapy evaluation or treatment appointments according to notations and/or protocols.  Initiates electronic and/or telephone inquiries to the appropriate parties including third party payers, employers, and/or managed care organizations, sharing information as necessary in order to secure, record, and electronically enter data which confirms that the patient has been initially authorized for the service being provided. Analyzes the available documentation and uses software and/or other listings or information, including the data gathered during the third party eligibility and benefit verification, in order to calculate the amounts expected to be received from the payer and the amount owed by the patient or his/her responsible party. Provides pre-appointment telephone explanations to patients and other appropriate parties. Ensures that the patient or representative understands the policies that govern the revenue cycle and provide various options for resolving the calculated patient financial responsibility for non-covered services. Negotiates with the patient or responsible party to achieve a mutually acceptable resolution of the expected self-pay balance including such options as credit card payments, deposits, extended/external payment arrangements and screens for and initiates charity care.  Refers the patient or responsible party to other internal or external sources as applicable.  Initiates contact to physicians and other office staff as necessary to resolve questions and problems. Accurately generates patient specific Explanation of Benefit Forms and distributes to patients/representatives and appropriate internal parties on a timely basis. Enters calculated expected patient co-pay and co-insurance amounts in Cerner.  Sets follow-up dates in Share Point to monitor out-of-pocket maximums to determine amounts met.  Updates Cerner and Share Point notes accordingly. Completes timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received. Handles appointment cancellation requests from patients in the event insurance coverage is not available and reschedules appointments as appropriate.  Completes the return-to-doctor communication process in the event the patient decides not to receive services. Collects, Compiles, analyzes, and reports data requested by manager. Provides clerical support as requested.  Various other responsibilities delegated by manager.   Customer Service Responsibilities: Demonstrates excellent customer service behaviors consistent with organizational and departmental standards. Consistently promotes teamwork and direct communication with co-workers. Deals discretely and sensitively with confidential information.   Responsibilities in Quality Improvement:    Contributes by identifying problems and seeking solutions. Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.   Essential Job Qualifications (Knowledge, Education, and Training Requirements): Associates Degree or equivalent business classes/experience Minimum 12-18 months work experience in healthcare with scheduling and/or PFS related job duties. Demonstrated competency with ICD-9-CM and CPT coding classification systems. Outstanding organizational, interpersonal, communication, and overall customer service skills. Ability to interact with professional staff in an appropriate manner. Knowledge of medical terminology and clinical rehabilitation. Ability to perform in a high paced environment with a positive attitude. Physical Demands:  Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time); able to lift, carry, push, pull, up to 10 pounds occasionally; able to sit for the majority of the time, but may involve brief periods of time involving walking or standing; able to use keyboard frequently (1/3 to 2/3 of the time) Other Preferred Job Qualifications: Completion of medical office course. Bachelor’s Degree in a health-related field Certification as a Medical Assistant or Licensed Practical Nurse 
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 16, 2017
Full-Time
Summary:   Performs Spanish certified medical interpretation and translation between medical staff, patients and families. Coordinates the provision of certified medical interpretation and translation services for all rehabilitation hospital service lines.    Essential Job Responsibilities: Adheres to the NCIHC (National Council of Interpreters in Health Care) Code of Ethics Assesses patient/ family need for interpreter services for all patients of all rehabilitation hospital service lines Efficiently schedules self and/or other interpreters of any language with those requiring such services Coordinates the use of other interpreter services when needed, including, but not limited to interpreting contract companies, electronic interpreter tools, and paper interpreter or translation tools Schedules themselves as interpreter using electronic scheduling tools/ calendars Schedules other interpreter services using electronic scheduling tools/calendars Utilizes all technology available to meet the interpretation needs of the patients for all hospital service lines Educates clinical staff on use of interpreter services and tools Possesses and maintains awareness and utilization of other interpretation tools that the hospital service lines utilize to ensure communication needs of our patients are being met. Coordinates translation services as needed for all languages Reconciles of invoices from contract interpreter/translation services prior to sending to Accounts Payable Assists in the development of and be accountable to the Interpreter/ Translation Services budget Maintains effective communication with all service line designated representatives for issues related to interpreter/ translation services Maintains or exceeds productivity expectations set forth by Inpatient Rehabilitation Director Maintains contracts with vendors of interpreter/ translation services Maintains policies and procedures related to interpreter and translation services Follows the Mary Free Bed Standards of Behavior     Essential Job Qualifications (Knowledge, Education, and Training Requirements): Ability to interpret between medical professionals and patients/families in the languages of English and Spanish. Holds a current certificate from CCHI (Certification Commission for Healthcare Interpreters) for the Spanish Language Two-year associate’s degree in Business, Finance, Health Care and/or a minimum of two years of experience in both professional and hospital interpreter services. Minimum two years’ work experience in healthcare Competent in utilization of Microsoft Office and ability to successfully learn other computer applications. Ability to work independently at a high level of efficiency. Must be detail oriented. Previous administrative experience coordinating & handling multiple functions preferred. Must be highly organized to handle multiple tasks at the same time. Outstanding written and oral communication skills. Ability to problem-solve in a professional manner. Maintain the highest standards of honesty, integrity, and communication. Effective communication and listening skills; available and visible. Active involvement in ongoing personal skill development. Physical Requirements: Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time) Able to lift, carry, push, pull, up to 10 pounds occasionally Able to sit for the majority of the time, but may involve brief periods of time involving walking or standing. Able to use keyboard frequently (1/3 to 2/3 of the time) 
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 16, 2017
Full-Time
Summary: The Navigation Support Specialist will provide valuable navigation support to the nurse navigators and insured thru various administrative type activities.   The medical concierge service is a business model to provide care navigation to ease access to healthcare through a single-point concierge service.  Goals include fast and efficient access to care by the most appropriate provider and setting, single and personalized service for the insured, promoting awareness of cost and provider options, lower episodic costs, motivate individuals toward wellness and well-being, support best possible outcomes, and maintain high user satisfaction. Essential Job Responsibilities:   Performs duties under the direction of the nurse navigator and/or pre-approved algorithms Has direct communication and builds a working relationship with the insured Completes administrative navigation tasks such as: Researching new primary care providers, costs, on-line information Scheduling appointments Follow up on pending documentation Assist with review and completion of paperwork for the insured Calling medical offices for CPT codes, scheduling appointments, follow up on prior authorization, etc. Obtaining cost estimations and quotes Calling Third Party Administrator customer service as an advocate for the insured Obtain medical records as needed Others duties as assigned Receives documentation, review for completion and accuracy and manage if changes are needed Answer benefit questions Schedule and track Biometric Screening Documentation within the Navigation software: Take and upload insured photos Tasks completed for the insured Update Demographics Upload documents Add new people Etc. Monitor program compliance reports and follow up with insured as needed Review documentation audit report and assist with updating Maintain shared navigation resource documents Obtain access to medical records if needed Front Desk Coverage Greets visitors Register insured Answers questions about the program as needed Notify staff of guest arrival Schedule appointments Send email reminders about appointments Manage appointment no-show’s Set up virtual navigation appointments Provide back up for various other roles within the department Other duties as assigned   Job Qualifications:   High school graduate or equivalent Certification as a Medical Assistant/Biller/Coder, Licensed Practical Nurse or Associates degree in allied health field Minimum two years’ work experience in healthcare Competent in utilization of Microsoft Office and ability to successfully learn other computer applications. Ability to work independently at a high level of efficiency. Must be detail oriented. Previous administrative experience coordinating & handling multiple functions preferred. Must be highly organized to handle multiple tasks at the same time. Outstanding written and oral communication skills. Ability to problem-solve in a professional manner. Excellent customer service and interpersonal skills. Maintain the highest standards of honesty, integrity, and communication. Effective communication and listening skills; available and visible. Active involvement in ongoing personal skill development. Physical Requirements: Able to exert up to 10 pounds of force occasionally (up to 1/3 of the time) Able to lift, carry, push, pull, up to 10 pounds occasionally Able to sit for the majority of the time, but may involve brief periods of time involving walking or standing. Able to use keyboard frequently (1/3 to 2/3 of the time) 
Mary Free Bed Rehabilitation Hospital 235 Wealthy SE Grand Rapids Michigan 49503 United States
Nov 16, 2017
Full-Time
Summary: The Technical Support Specialist II is responsible for resolving complex and non-complex helpdesk tickets in a timely fashion.  Additional duties include installation and maintenance of hardware and software applications, documentation, asset tracking, assisting with account setups, and desktop management.   Essential Job Responsibilities:   Performs secondary level investigation and resolution of complex helpdesk tickets as well as other helpdesk tickets in the system. Develops workarounds and interim solutions for known issues to minimize user disruption. Evaluates various alternatives to resolve known issues and recommend best course of action to IT Leadership. Serves as lead in the development and maintenance of knowledgebase; determines what documentation should be added, and reviews and modifies existing documentation to ensure it remains current. Manages Desktop images including creating, updateing and applying security patches to the image files. Responsible for asset management of desktop computers (moves, adds, changes) and updates the asset database. Maintains high level of knowledge of business line applications, workstation and server operating system, Active Directory and clear understanding on networking. Helps build and manage Active Directory accounts. Coordinates and implements training for employees on network usage and application software. Provides technical and implementation support to network users. Performs installation and minor repairs to hardware. Performs other duties as assigned by the Information Technology Manager.   Essential Job Qualifications (Knowledge, Education, and Training Requirements):   A Bachelors Degree or equivalent background and work experience in the computer field. Excellent organizational skills with the ability to multitask. Excellent customer service skills Ability to follow through and complete approved projects and resolve problems to the satisfaction of the customer. Experience diagnosing network failures. Experience troubleshooting and correcting complex hardware and software problems. Knowledge of Active Directory. Ability to interact effectively with all staff (non-technical and technical). Ability to follow through and complete approved projects and resolve problems to the satisfaction of the customer. Ability to plan and design training classes. Excellent written and verbal communication skills to both technical and nontechnical audiences. Physical Demands - Able to exert up to 35 pounds of force occasionally (up to 1/3 of the time); to lift, carry, push, pull, up to 35 pounds occasionally;  to sit for the majority (1/3 – 2/3) of the time, but may involve brief periods of time involving walking or standing; to use keyboard frequently (1/3 to 2/3 of the time.