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Mary Free Bed Rehabilitation Hospital Grand Rapids, Michigan, 49503
Nov 20, 2019
Part-time
Summary Mission Statement Restoring hope and freedom through rehabilitation. Summary: During the assigned shift, the Clinical Care Coordinator has the responsibility for the clinical care of the patients at Mary Free Bed. Depending on the hours worked, the Clinical Care Coordinator may also be the Most Senior Person/s at Mary Free Bed and are responsible for decision-making and communication within the hospital at that time. In addition to the responsibilities within the assigned shift, the Clinical Care Coordinator will provide input into the performance of the employees along with the Nursing Directors. The Clinical Care Coordinator provides daily oversight of the clinical aspects of nursing care to assure that safe, evidence-based patient care is provided to each patient served. Under the direction of the Nursing Directors, the Clinical Care Coordinator is responsible for the implementation of a patient-focused, team oriented culture, working in collaboration with all other medical, clinical and therapeutic disciplines to ensure optimal service and superior outcomes. The Clinical Care Coordinator provides input & feedback on clinical decision making and best practice to the Nursing Directors and the Chief Nursing Officer. The Clinical Care Coordinator will conduct Nursing Huddles as participate on committees, councils, and work as requested by the Nursing Directors. Essential Job Responsibilities: Quality Pillar of Excellence Quality Nursing Care – The Clinical Care Coordinators’ primary focus will be the delivery of quality nursing care. This includes working with all staff to assure that nursing care is delivered consistently according to established policies, procedures, and protocols including activities such as creating equitable staffing assignments, mentoring new staff, ensuring nursing presence at and preparedness for team conferences, communication to and follow up with physicians, safety monitors, and timely follow up on occurrence reports as well as customer service recovery as needed. The Clinical Care Coordinator is responsible for ensuring appropriate Plans of Care and individualized patient goals are established at the time of admission. Through audit activity, the Clinical Care Coordinator will ensure the Plans of Care are updated appropriately and all education needs are met prior to discharge. The Clinical Care Coordinator is responsible to review and provide input to the Nursing Directors for nursing policies and procedures ; nursing standards of patient care, treatment, and services; and standards of nursing practice. The Clinical Care Coordinator will be responsible for addressing non-compliance with policies, procedures, and validation of key nursing tactics. Key Performance Indicators – The Clinical Care Coordinator is responsible to understand performance measures within the Nursing Department and to collaborate with staff to identify opportunities for improvement and potential action plans. When process, policy, or procedure changes are developed by the Chief Nursing Office or Nursing Directors, the Clinical Care Coordinator is responsible for directing staff to the information, assist with implementation of the changes, working with staff to complete competencies as needed, and providing feedback to the Nursing Directors. Clinical Care Coordinator will participate in coaching under as requested by the Nursing Directors. Quality Improvement – The Clinical Care Coordinator will participate in the department’s quality improvement program. The Clinical Care Coordinator will work with staff to provide excellent rehabilitation nursing care through innovative ideas that align with evidence-based policies and procedures. Patient Safety – The Clinical Care Coordinator plays an important role in providing a safe environment for all patients and staff. As a clinical resource for employees, the Clinical Care Coordinator will evaluate the risks for each patient and as a patient advocate, assure that appropriate steps are taken to protect the safety of each patient. The Clinical Care Coordinator will also serve as the primary clinical support for MFB employees throughout the hospital and responds to all Medical Emergencies calls, per policy as well as all codes (Fire, Tornado, Violence, Abductions) within the MFB campus. The Clinical Care Coordinator will be responsible to redirect off hours Intrathecal Baclofen calls, relaying information to the ITB nurses and or physicians. Interdepartmental and Interdisciplinary Collaboration – The Clinical Care Coordinator is responsible to maintain effective interpersonal communication and working relationships with MFB leaders, staff, physicians, and other key stakeholders. As assigned, the Clinical Care Coordinator will participate actively in interdisciplinary program meetings with the goal of evaluating and improving the care provided at Mary Free Bed. Accreditation and Regulatory Responsibilities – The Clinical Care Coordinator assists the Nursing Directors with implementing policies, procedures, and processes that align with Joint Commission, CARF, CMS, and other state hospital standards. The Clinical Care Coordinator will serve as a resource for staff in these areas. Service Pillar of Excellence Patient and Customer Satisfaction Programs – The Clinical Care Coordinator will assist the Nursing Directors with the implementation of the MFB Patient Satisfaction Program for the Nursing Department. The Clinical Care Coordinator will conduct daily patient rounds addressing issues/concerns and performing customer service recovery. At the time of admission, the Clinical Care Coordinator will welcome each patient/family and introduce their role. The Clinical Care Coordinator will also conduct daily staff rounds looking for opportunities to Manage Up and offer positive feedback. Working with the Director of Nursing Services and Nursing Directors, the Clinical Care Coordinator provides input into the development of appropriate action plans and with the implementation and feedback of said plans. The Nursing Directors are responsible for the evaluation of the action plans. Customer Service – The Clinical Care Coordinator is required to demonstrate EXCEPTIONAL customer service standards and behaviors, while encouraging, coaching, and mentoring employees at the same. The Clinical Care Coordinator must deal discreetly and sensitively with confidential information, and complete customer service recovery for patients and families members. The Clinical Care Coordinator is also responsible to maintain effective working relationships with staff and leaders from other departments and disciplines. Physician Satisfaction – Maintaining effective working relationships with admitting and consulting physicians at Mary Free Bed is an important responsibility of the Clinical Care Coordinator. Throughout each shift, the Clinical Care Coordinator will be visible and available as a single point of contact for the physicians, ensuring physician requests are heard and patient care issues/concerns are addressed in a timely manner. People Pillar of Excellence Staff Selection, Development and Mentoring – The Clinical Care Coordinator, represents a team and will assist Nursing Directors with new employee training and integration into the department of new employees. The Clinical Care Coordinator, in collaboration with the Nurse Educators, are responsible for providing feedback to the Nursing Directors for new employee performance evaluations. The Clinical Care Coordinator reports directly to the Nursing Directors as assigned. Employee Competency – The Clinical Care Coordinator is available to assist and encourage staff in the completion of required competencies. The Clinical Care Coordinator will be responsible for completing return demonstration with available staff throughout the shift, thus ensuring each staff member can successfully demonstrate competence to perform job responsibilities. Competency requirements are established by the Chief Nursing Officer and Nursing Directors according to regulatory and accreditation requirements and in alignment with recognized standards of care and best practice benchmarks. Professional Work Environment – Along with the Chief Nursing Officer and Nursing Directors, the Clinical Care Coordinator is responsible for encouraging a professional culture of personal accountability, solution-seeking behavior, mutual respect, open communication, willingness to change, enthusiasm, and pride. The Clinical Care Coordinator identifies risks to employee safety and report those findings to the Nursing Directors, collaboratively taking appropriate steps to reduce those risks and maintain a physical work environment that reflects the high quality nursing services delivered at Mary Free Bed. The Clinical Care Coordinator will attend one staff meeting per month, all Clinical Care Coordinator meetings and others as assigned. If unable to attend scheduled meetings, the Clinical Care Coordinator will communicate directly with the Nursing Directors. Growth Pillar of Excellence Admission process – Maintaining a patient admission process that does not delay or reject admissions as a result of staffing or equipment issues, is an organizational priority that is the responsibility of the Clinical Care Coordinator. If an admission must be delayed or rejected, the Clinical Care Coordinator will review this with the Nursing Directors and or Chief Nursing Officer prior to communicating this decision. Clinical Affiliations – The Clinical Care Coordinator will serve as a resource to the Nurse Educators and clinical staff to aid in the facilitation of valuable clinical experiences for nursing students at Mary Free Bed. The Clinical Care Coordinator will assure that the students are treated with respect by employees within the department. Financial Performance Pillar of Excellence Fiscal Responsibility – The Nursing Directors are responsible for directing the daily staffing levels based on feedback from the Clinical Care Coordinator on census acuity. For the assigned shift, the Clinical Care Coordinator is responsible to facilitate the provision of high quality nursing services with the allotted staff. In the absence of Nursing Directors’ directives such as off shift hours, the Clinical Care Coordinator is to collaborate with the Operations Coordination staff to set the staffing levels and address open shifts. This is done through the use of the staffing grid, a tool used to reflect the departmental budget and patient acuity. Deviations from the staffing grid due to patient acuity must be clearly communicated to the Nursing Directors and Operations Coordinator. Essential Job Qualifications: Licensure Requirements: Registered nurse in the state of Michigan. Education: ADN required, BSN preferred. Certifications required : Current Basic Life Support (BLS) certification. Current ACLS and PALS certification. May obtain within six months of assuming the position. CRRN required. Must sit for the examination at earliest point of qualification. If applicant currently meets the requirement to sit for the certification exam, delays in doing so may result in the loss of position. Experience : Relevant clinical patient care experience: rehabilitation, acute/critical care, medical-surgical, and oncology preferred. Accurate decision-making, strong clinical skills and judgment (managing IVs, trachs, wound care, and troubleshooting equipment) and critical thinking. Strong collaborative skills are required. Time management and organizational skills are required Effective written and verbal communication skills are required Computer skills with specific emphasis on Microsoft Office software including Excel, Word, PowerPoint, and Outlook are preferred at the time of hire. Proficiency with computerized documentation (Cerner) preferred but required upon completion of orientation. Physical Demands/Work Environment : The work environment described here are representative of those an employee will encounter while working at Mary Free Bed. The ability to perform these tasks are required in order to provide the necessary patient care required by MFB patients: Required to stand, sit, talk, type, see/read, and hear Required to use hands and arms to handle, feel, carry and work Required to frequently stand, walk, bend, kneel, and rise from a kneeling position while performing patient care. Required to be independently mobile, with frequent bending, and reaching overhead, for activities such as positioning and transferring of patients and equipment. Must be able to exert 20 to 35 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects(*). Due to possible exposure to blood-borne pathogens and hazardous materials, must be able to understand and follow department policies related to employee safety. Must be competent with computer systems for the purpose of documenting patient care.
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